An Analysis and Assessment of ICT and its Role in Urban Planning and Management: A Case Study of Central District of Esfahan

The current paper attempts to examine information and communication technology (ICT) in Esfahan’s central district. The research method is applied-developmental and the study method is survey-documental. To collect data, questionnaires were used and SPSS was used for analyzing data. The samples were selected from residents of Esfahan central district and its size was estimated  by Cochran method. Ultimately  questionnaires were provided from citizens and institutes. Findings show that there is a signficant relationship between information literacy and acceptance of ICT (correlation=0.47, Sig=0.000) that is to say, citizens do not have necessary knowledge to make use of ICT. Accessibility to ICT services in workplace (Sig=0.000) was suitable but in residencies, the case was not true (Sig=0.02). Citizens mostly fulfill their requests personally. The more the satisfaction of citizens with urban managers’ services, the more is involvement of citizens in urban management (correlation=0.43, Sig=0.000). There is a relationship between the use of ICT and the extent of citizen participation in urban management (correlation= 0.46, Sig=0.000). The more citizens were satisfied with ICT services, the more they tend to make use of these services. The results of current research is with the correlation of sig=0.031 are average downwards and it demands the care of urban managers. Finally, in order to promote this technology in urban societies, suggestions are presented.