Trust and Trust making in Organizations
Nowadays when suspicion and distrust are ruling the attitudes of most managers, there are a few organizations that can be proud of their favourite team working qualification, cooperation and trust in their cultures unfortunately. Managers should learn how some people can experience and understand other persons, groups and organizations trust to be able to create and strengthen trust among several sections. They should also learn how this trust grows through times. In other words, it is necessary to understand how other people can psychologically experience trust before its effects on the behaviour, expectations and the results coming out of the trust among the people of an organization have been analyzed. In this study the importance of trust in life and the organization has been mentioned by presenting some definitions of trust and its different aspects. Moreover, the effects of trust on other variables, organizations and working groups have been expressed and analyzed. The study shows that the experience of trust is evaluated by the reaction of values, attitudes, moods and emotions of people. Furthermore, by using a symbolic interactionist perspective, it explains how trust is being increased through times and how trust making can be proceeded in the organizations.
فصلنامه پیک نور (علوم انسانی), Volume:7 Issue:4, 2010
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