نشریه مدیریت فردا
پیاپی 32 (پاییز 1391)

Balanced scorecard and performance measures were first developed by Kaplan and Norton (1992). Balanced Scorecard provides comprehensive view of the overall performance from strategic objectives. Balanced Scorecard integrates financial measures with key performance indicators to creating view of the financial and non-financial aspects. This article uses balanced scorecard approach combines, basic knowledge and analysis network process (ANP). This system combines operational and corporate strategy with different perspectives of aspects. It also helps the decision-maker to determine weight. Balanced scorecard system based on knowledge base will facilitate effective strategic planning. The model developed in four regional municipalities and the results are expressed.

This research aims to investigate cultural intelligence in Tehran that includes many different cultures. With increasing number of immigrants having varying norms and cultural values, urban managers, who are planers and handlers of a city, need to recognize and boost cultural intelligence in order to have a better interact with citizens and even their staff having different cultures. being and environment that deals with different cultures makes urban managers obtain the skills of cultural intelligence. by expansion of cities and an increase in immigrations, societies are changed to a mixture of religious and racial cultures and sub cultures. In a metropolis like Tehran, due to different cultures of citizens urban managers must be able to interact effectively in this multi-cultural city to satisfy people. in this research for the analysis of the gathered data from questionnaires, descriptive and deductive statistics methods are used, and the survey of relation s ships between research variables is done by employing structural equation modeling. Regarding the statistical results from R software, the most effective dimensions on cultural intelligence consequently are: cognitive, behavioral, metacognitive and motivational. The most powerful index is motivational dimension and the weakest index is cognitive dimension. Behavioral and cognitive dimension have a similar performance in relation to cultural intelligence.

Success Factors in Knowledge Management (KM) capability in small and medium enterprises (SMEs) have less been systematically investigated. Existing studies have derived their CSFs from large companie's perspectives and have not considered the needs of small businesses. In this article, existing studies on Knowledge Management capability success factors were reviewed and their limitations were identified. By integrating insights drawn from these studies, the authors proposed a set of 11 CSFs which is believed to be more suitable for SMEs. An empirical assessment was conducted to evaluate the extent of success of proposed propositions using experts’ opinions. The overall results from the empirical assessment were positive, thus reflecting the appropriateness of the proposed success factors. The set of success factors can act as a list of items for SMEs to address when adopting KM. However it can provide a common language for managers to discuss and study the factors crucial for the success of KM in SMEs. The results show that adequate and suitable leadership and management supports, use of Information Technology, bussiness strategies, motivation, resource availability, personnel education, human resource management, performance assessment measures, infrastructures and Knowledge Management processes can increase Knowledge Management capability in small firms. Organization culture, Leadership and management and leader supports and Information Technology were the most important factors.

Technology holder countries and organizations seek to sell their technology to less developed ones to achieve profits. Selection appropriate technology transfer (TT) methods may play significant role in obtaining TT projects. Due to the diverse experiences persistent to the field of TT in Iranian Powerhouse Industry, it seems necessary to prioritize appropriate TT methods in order to increase successful and decline failure contingency of future projects. In this investigation, a three phased model including clustering TT methods, prioritizing clusters, and ranking elements in each cluster has been proposed to select appropriate methods of TT. Fuzzy Analytical Hierarchy Process (FAHP) has been utilized to analyze the gathered data of distributed questionnaire among 30 experts. In order to evaluate validity of obtained results once the TT methods have been prioritized by Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS) method. The findings of this stage confirm previous results.

The purpose of this study is to present an integrated framework for assessment and ranking of 23 Iranian industrial sectors, based on several productivity indicators during the years 80 to 85. The integrated approach of this study is based on "principal component analysis" (PCA).The validity of the model is verified and validated by numerical "taxonomy". Furthermore, the non- parametric correlation methods, namely, Kendall-Tau correlation experiments shows high level of correlation between the findings of PCA and “taxonomy” and the approach of this study may be used to assess the importance of each of the selected indicators for industrial units of interest. It is observed that the sectors: "Coke, refined petroleum products" (code 23), " Chemicals and chemical products"(code 24), and " Basic metals" (code 27), have the three top grades in the ranking while the sectors:" Wearing apparel, fur" (code 18), "Textiles" (code 17) and "Furniture, manufacturing" (code 36) have the weakest grades in the ranking. Furthermore, the most important productivity indicators are: Value added to salaries and wages- value added per employee-value added to energy cost- production value per employee-production value to salaries and wages and value added to total input.

Due to the importance of job satisfaction and its role in the success of the organization, this issue has long been of interest to scholars of management. However, this study tried to measure job satisfaction reports like this one model with fuzzy mathematics and the determinants of job satisfaction Robbins offer. The fuzzy expert system designed in this study, four factors Robbins inputs are as follows: 1- Demanding and challenging work that will rival, 2- the same rights and benefits, 3- good working conditions, 4- good friends and colleagues. The purpose of this research is applied, but the present study is based on work done. Development experts and rules used to form the base of our knowledge, and in the end the system output and the model that job satisfaction is achieved This is done whit using MATLAB software. Finally, the model presented in the state-owned companies with a population of 198 persons and 50 persons out of which the results are as follows. Job satisfaction of the employees with 0/42 medium and 0/58 high (in the range [1 0]) and the phase can be expressed somewhat higher levels of satisfaction.

Crisis of spirituality is the phenomenon which has appeared in the 20th and 21th centuries. The effect of this crisis is so much that many of thinkers and writers thought and wrote about this subject and nowadays role and effect of spirituality in organizations and societies is considered by researchers and thinkers. Then the current paper is aimed to study about spirituality effect on indicators of group effectiveness. Also it is required to use national references that are arised from Islamic-Iranian culture، so it was decided to study Shahid Motahari's books as main references in modelling and theory making process. In this study a conceptual model is extracted by using of qualitative research methods and library studies method and then this conceptual model is tested in scaling process and within quantitative methods. The designed model is tested within statistical sample which is contained of government offices experts in Mazandaran province. This test is implemented by using pearson and spearman factors and regression analysis. At the end, the effect of spirituality on four indicators which are” pay attention to others، Understanding of the spiritual beauty & emotions and kind feelings، trust and learning and growth power” is supported during this study.

We live in an era of knowledge and information to that wonderful era, the era of technology and creativity is incredible acceleration. With quick access to computers and information technology and media publicity by advanced economies century, no country and no little electronic century, little infrastructure to handle. One of the important factors in management decision making information. Accurate information, accurate, timely decision making and increase the speed of the front of the decisions will be wrong. During these years, the process of globalization and rapid technological advances that markets are changing fast. Future success in challenging markets require informed and ready to react fast. Shadow is possible to provide greater customer satisfaction. The study will attempt to identify the expectations of customers, markets and competitors to provide a way to pay for things. Thus, according to Harrison and Walker model to 4 competitive orientation, customer orientation, market orientation and organizational performance refers to the 250 Employees of the National Bank has been studied. According to some experts seem to believe, the impact of market orientation with business performance in order to reach good results.