فهرست مطالب

  • Volume:3 Issue: 2, 2016
  • تاریخ انتشار: 1394/12/01
  • تعداد عناوین: 6
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  • Sajjad Shokohyar*, Ruhollah Tavallaee, Khadijeh Karamatnia Page 85
    The main objective of this study is to provide a model for assessing organizational readiness for accepting social customer relationship management (SCRM). The dilemma, the organizations are faced with is that they go ahead directly toward the preparation and implementation of new technologies, especially the technology without determining their level of readiness and this causes that they fail at the implementation stage or they do not benefit from the investment and spending they have done. In this research, after studying various resources, in particular, resources related to the assessment of organizational readiness in accepting information systems and social networks-based systems for using in organizations businesses and the proposed models by the mentioned resources, components and sub-components affecting the organization''s readiness in accepting SCRM have been identified and extracted. We categorized them in four main categories and dimensions, naming organizational, technological, human and environmental factors. Each of these main components includes sub-components that are mentioned in this research.
    Keywords: Customer relationship management, social customer relationship management, social network, technology, customer
  • Naseh Rookhandeh*, Kumars Ahmadi Page 105
    The present study aims to investigate the relationship between applying information technology and achieving organizational excellence in the state banks of the city of Marivan. The research model is taken from Martinez’s information technology and Peters and Waterman’s organizational excellence models. Research method is descriptive-correlational. Research population includes all the employees of state banks in the city of Marivan. Among this population, samples containing 120 employees were selected based on Cochran’s formula, stratified and simple random sampling. Two questionnaires were used to collect data and their reliability was measured, using Cronbach’s Alpha. The reliability of organizational excellence questionnaire was 0/805 and the reliability of information technology questionnaire was 0/758 which are indicative of the reliability of the questionnaires. The validity of the questionnaires was assessed based on experts’ opinions. Pearson’s correlation, linear regression, and structural equation modeling based on SPSS19 and LISREL8.80 were used for data analysis. The results showed that there is a positive and significant relationship between the dimensions of information technology in administration, communication, decision-making support, and planning with organizational excellence. In other words, there is a significant and positive relationship between applying information technology and achieving organizational excellence.
    Keywords: Information technology, Organizational Excellence, State Banks
  • Davood Rahmanifard*, Esmaeel Safarzadeh, Leila Zeinali Page 123
    Crude oil price and US dollar value are the two critical economic variables influencing global economy. The purpose of this research is to study the sustained long-run relationship between these two variables. The fact that Crude oil price is determined in dollar and that oil price and dollar exchange rate, since 1970, underwent many changes at international markets raised this question that what is the relationship between these two variables. For this purpose, co-integration and causality tests were used for variables within 1990-2013. Research results show that there is a negative relationship between crude oil price and dollar value such that if the real price of crude oil increases up to 10%, dollar real value decreases to 1.7%. Causality direction is from oil price variable to US dollar price. In addition, estimating short-term error correction relationship for dollar exchange rate long-run equation, it is seen that if dollar real exchange rate deviates from its long-run trend, the gap will be restored at 4.1% rate per period as long as returning to the very long-run path.
    Keywords: Crude oil price, US dollar value, Johansen, Juselius Cointegration Method, Vector Error Correction Model (VECM)
  • Nooshin Karimi Alavijeh*, Sayyed Abdolmajid Jalaee Page 139
    Increasing financial depth is one of the main concerns of policy makers as a prerequisite for economic growth. And since poverty is one of the most important economic and social complications as well as a barrier for reaching financial development, this study tries to investigate the effects of the Gini coefficient, as a poverty measure for income strata, on financial depth during the time period between 1990 and 2011 using combinatorial data analysis. The results of the study show that there is a positive relationship between Gini coefficient in each income stratum and financial depth, which implies that increasing the financial depth does not decrease poverty in each income stratum. Moreover, there is a negative relationship between government expenses and financial depth in Iran. On the other hand, it can be said that increasing the degree of economic openness and inflation have a positive impact on financial depth.
    Keywords: Gini coefficient, financial depth, combinatorial data
  • Mostafa Hosseinzadeh, Saeid Valadbeigi, Amin Azizi, Sanam Bakhtiarnezhad Page 147
    The main purpose of this research is to study the relationship between capital structure and firms’ economic performance separated by ownership. This study measures capital structure by company’s total liabilities and total assets; and economic performance and ownership structure are weighted by the two dimensions of institutional and corporate ownerships. Research used systematic elimination sampling method. Research statistical population included listed companies in Tehran Stock Exchange (414 companies) within 2009 to 2012. Sample volume determined as 88 companies. Research objectives are applied and it is considered as a correlation study. Research data collected through using stock exchange software. Further, collected data analyzed using SPSS software. The research used descriptive and inferential statistics (Spearman test). Results of research hypotheses show that economic performance in companies with institutional ownership is inversely related to capital structure; whereas, in non-institutional economic ownership (corporate ownership) no correlation is seen with capital structure.
    Keywords: Capital structure, institutional ownership, corporate ownership, economic performance
  • Hadi Shafiee, Ehsan Razminia, Narjes Khatun Zeymaran Page 160
    Nowadays, for surviving in the dynamic and complicated environment, it is required for organizations to have agility and flexibility in which the main factor is organizational structure which is the principal force of change. It is a framework for all organizational decisions and processes and influence the performance improvement and productivity increase. The purpose of this research is ranking the organizational structures factors which are effective on Personnel performance. This is applied and survey research which its statistical population consists of employees of Karafarin and Parsian insurance companies. Convenience sampling method were used to collect research data. Analyzing, the research data, the Pearson and Friedman Tests were applied. The results showed that formality is the most effective factor and complexity is the least effective factor on personnel performance.
    Keywords: Organizational structure. Personnel performance, ranking, formality, complexity