ماهنامه شباک
پیاپی 13 (شهریور 1395)

Knowledge management as one of the relatively new management processes, has significant impacts on the organizations and knowing its impact on other management processes such as customer relationship management can lead to improved performance and productivity of organizations . In recent years, extensive research on customer relationship management and knowledge management has been conducted . And among them, a group of researchers, conduct surveys on the customer knowledge management which is the integration of these two processes, hence not much attention have been paid to the relationship between knowledge management and customer relationship management as two separate processes . Thus, the present study is a descriptive survey, the study is using a model that combines the traditional framework of customer relationship management offerings By the "Good Ride" and the knowledge management process provided by Messrs "Gilbert Proust", "Stephen remover" and "I Mhardt Kai", this research tries to survey The impact of knowledge management over customer relationship management in Iran Khodro authorized agencies of Khorasan . Finally, it is concluded that the identification, development, utilization and knowledge management over customer relationship is effective.

Philosophy of punishment Check out the reasons The cause of the new penalty pays But so far His try on responding to this question that The philosophy of the rules of the aggravation of punishment for what could be Not have shifted! To achieve this concept To filter the rules, It seems imperative to Analytic evaluation of descriptive truth-that the Compaq revealed That the rules of the aggravation of penalty in philosophical tract West rights Based on the logic such as The logic of social benefits, The logic of authoritarian rule, The logic of social balance And in the Islamic law, philosophy Escalation rules On the logic of the new modification And maintain the character of the human spiritual dimension is built; So unlike Western societies in the field Highly unpredictable failure to respect In applying the provisions of the radical escalation see Islamic law The failure in this field cannot be recalled; Therefore, it is essential In accordance with the present rules, the rules of Islamic law philosophy of refinement And those of the new aggravation in the law In the following section the multiplicity and repetition In accordance with Western thought has been written About the reviews.

Civil rights that are essential to human society and all governments are trying to follow it, is an important indicator of the preliminary investigation, which requires special attention to the judicial authorities in the prosecution is necessary. A person who is convicted of a crime need rights that a citizen is normally benefit from it. In this regard, the criminal law in the form of criminal procedure that guarantees the rights of individuals in the judicial authorities, Has set out to create foundations that each in turn, in order to preserve the rights of the accused and respect for his release to play a significant role. Among these principles, the presumption of innocence, the principle of equality, the right to a lawyer and respect for the privacy of individuals is in the process of court. In this study, we try to examine each of these rights and principles envisaged in the Code of Criminal Procedure, Iran's approach to the rights and guarantees of the criminal policy and the prospect of civil rights position in the preliminary investigation based on the Code of Criminal Procedure 1392 explain. Thus, in the first part of this article was a general and theoretical foundations. In the second part theoretical approach to the citizen rights mentioned and the third part practical approaches to rights of citizens in the context of a preliminary investigation was discussed. Studies show that, the aim of the Criminal Procedure Code on the one hand guarantee the protection of society against crime, and the rights of the victim in the criminal handle process. Accordingly, it should be noted the success of the new regulations require obstacles and problems. Because legislation on the transformation of comparative law and its achievements, especially the French legal system has used, while the use of comparative studies would be many challenges. Second, the implementation of innovations law requires the creation of mechanisms that they have not paid sufficient attention. Thus, the Code of Criminal Procedure of 1392 is undoubtedly an important step towards rights and individual freedom and human dignity, especially at the stage of preliminary investigation has taken. These changes have nothing but respect for human rights enshrined in international instruments on human rights and the principles of the Islamic Republic's constitution.

This study aims at comparing the anti-social and borderline personality disorders and addiction among healthy individuals and addicts who are referring to Addiction Treatment Centers at Bonab.
This study is of descriptive-survey method, with the statistical population size of 120 people. 60 addicts and 60 healthy individuals were selected through random sampling method. Millon Clinical Multiaxial Inventory (MCMI-III) is the data collection tool in this research that includes 175 questions. Data analysis is also conducted in descriptive and inferential statistics (independent T-test).
Results of the study: The results show that the average anti-social personality disorder in healthy individuals and addicts are equal to 13.03 and 21.40 respectively. The results also show that the average borderline personality disorder in healthy individuals and addicts are equal to 13.45 and 19.33 respectively.
Considering the achieved results, it is understood that there is a significant relationship between anti-social and borderline personality disorders and addiction.