فصلنامه مطالعات مدیریت کسب و کار هوشمند
پیاپی 15 (بهار 1395)

Development of ICT services specially those presented by mobile phone operators and increasing competition forces operators to offer new and various services. Operators try to motivate users to apply their innovations by presenting appropriate quality and price. Regarding to the importance of this issue, we survey the effect of service quality and users’ satisfaction on innovation adoption by mobile phone users and predict innovation adoption. The relationship between service quality, customer satisfaction, and innovation adoption will be evaluated and compared using Structural Equation Modelling technique. Also, after extracting the appropriate factors, the probability of acceptance of new services will be calculated using logistic regression method. The results showed that customer orientation and flexibility in services have a major effect on innovation adoption by users. Furthermore, the first mobile operator can attract a lot of users.by offering new services and focusing on these factors.

In today's fast-changing business environment, the need for useful business information for organizations is vital, not only for success, but for survival. Due to the disability of management information systems to meet the expectations of organizational decision makers in the competition area in recent years, technologies such as Business Intelligence (BI) has become one of the most important concepts in the management of information systems and has the priority importance to support the management decision making. In this regard, it has become necessary to assess the success of such systems in organizations and there is a need to provide an assessment model in this regard. Hence, in this study, it has been tried by identifying and introducing the most important and effective factors a model for assessing the success of business intelligence (in the form of a case study) is presented. This study in terms of purpose is an applied research and in terms of method it is a descriptive survey and it is a field research. The success of business intelligent tools in the banking industry was evaluated and the results show that out of 50 factors extracted from the literature, 24 factors were identified effective for the assessment of BI tools in each area of knowledge presentation, knowledge creation, information integration and organizational memory.

Business Intelligence (BI) is a concept that today due to the enormous growth of information and complexity in a variety of industries and businesses is considered vital.In this research, the literature in relation to the concept of BI, models and existing techniques for evaluating BI maturity was reviewed. This study is descriptive based on objective and data was collected using a combination of methods including in-depth interviews with experts in the field of business intelligence and literature review. In this study, business intelligence is defined as "the ability of an individual or group of individuals in solving business issues and advancement in business goals". Our review of the results of the latest research in the field showed that none of the existing models for the assessment of business intelligence maturity have all the necessary standards. These standards include comprehensiveness, clarity, and having theoretical foundation. In this study, in addition to the above shortcomings, we have highlighted the lack of definition of weights of BI factors in its growth as the other weaknesses of previous models. In this regard, we have defined the relative importance of BI factors. The results of this study were proposing the concept of BI and a comprehensive model for BI Maturity Assessment and this was achieved by the combination of current models.

The aim of this study is to evaluate the quality of IT services based on the ISO / IEC 9126 Model. This is a descriptive survey conducted in 2016. The statistical population of this research includes the employees of Medical Sciences-Health Network in Isfahan and the sample size was 151. To collect data, a questionnaire was designed according to ISO / IEC 9126 Model. The results show that there is a significant correlation between functionality and usability aspects. However, there was no significant correlation between the other aspect of the ISO model including reliability, efficiency, maintainability, and portability. In addition, user satisfaction of service quality was assessed as moderate. Using Friedman's test, isometric dimensions were prioritized. In this regard, maintainability aspect with an average rating of 3.9, reliability with an average rating of 3.82, usability with an average rating of 3.61, portability with an average rating of 3.35, efficiency with an average rating of 3.21, and functionality with an average rating of 3.10 were placed in the first to the sixth, respectively. Also, the results showed that there is no significant difference in the respondent's views based on their demographic status.

In today’s competitive environment, manufacturing and service organizations are constantly following the improvement of their product and service quality. Hence, the information systems are considered as the effective key factors in achieving competitive advantage by these organizations. This is a descriptive-survey type research in which key and effective factors on MIS in MAPNA Company are identified using literature review, fuzzy Delphi method, and DEMATEL technique. The results show that top management support, aligning strategic information systems and organizational strategies, business process and management redesign, quality of input data, recruitment, retention and development of skilled manpower in the field of information systems, data and information security, internet security, reliability of software packages are the key and effective factors on MIS in MAPNA Company. Also, top management support is the most effective and the reliability of software packages is the most impressible factors as well.

Today, industry managers should create programs to enhance the quality of products and to increase their market share by improving their production operations. In the present time, the use of Information Technology (IT) has become one of the most important ways to improve the production process. In this regard, the identification of factors affecting on IT in leading industries becomes more apparent than before. The aim of this study is to investigate the effective factors on innovative manufacturing industries and to examine the relationship between applied aspects of information technology in innovative industries located in Industrial Park South of Tehran. To test the hypotheses, the path analysis and partial least squares were used. Data related to this study, was collected using questionnaires filled out by 27 experts including senior executives of purchase, sale and production in the 9 largest manufacturing companies located in Industrial Park South of Tehran Results showed the high impact of the merger (creation of IT department within the company) and the aggressive aspect of information on the application of IT as well as positive impact of business processes, efficiency and value creation for the customers on the creative production.