فصلنامه مدیریت اطلاعات و دانش شناسی
سال دوم شماره 3 (پیاپی 7، پاییز 1394)

Today, there has generally been an increased need for new products and services due to rapid growth of products and competition in the market. In this paper is studied the role of knowledge management and process innovation on new product development of small and medium-sized enterprises (SMEs) of Shamsabad industrial city in Tehran.
For this purpose, dimensions and indicators of the study variables are specified by carefully reviewing the literature and expert opinions. Then, using simple regression, multiple regression, structural equations and two-way ANOVA test were performed to analyze the relationships between the variables. According to the results of the present study, knowledge management and process innovation are the most important success factors in new product development.
Findings: In addition to the impact on new product development, positive effect on variety of innovations, especially process innovation is one of the major benefits of knowledge management. However, according to the results of the research, enterprise characteristics such as establishment time, R&D personnel, the number of employees and the type of industry influence the impact of these relationships.

Data mining is one of the ways to analyze and use the data by using statistic and logical analysis of large-scale deals to institutions helps in obtaining major decisions. This study aims to identify the most important data mining applications in the field of knowledge and information science on the basis of data mining applications in other scientific fields.
In this study trying to identify applications of data mining from a literature review and analysis of data mining applications in the fields of banking, risk management, hospitality management, trade, and industry statistics used.
The results showed that data mining in different parts of the field of knowledge and information science including: information search, acquisition, management and library services, data collection clients of library, retain the loyalty of clients, who fired, the resources available in the library (stocks of the library) , Bank intelligence gathering resources, using interlibrary loan and collection applications, it became clear that the integrity of data and cost data for better performance and more cost-utility librarys.
Data mining applications in the field of knowledge and information science more specific parts of the loan, reference, and set building. But it can also in other sectors of data mining to analyze the data in order to better achieve the objectives of the field and the library.

The present study aims at determining the extent at which the library of University of Tehran, Kish Int’l campus has been benefited from the mixed components of Marketing Mix Model (4Ps) including place, products, information resources, promotion and price (cost) in providing information services in this library.
This study is descriptive and the population was the library users of the University of Tehran Kish Int’l Campus. The sample size was 322 people based on the Morgan Table and random sampling method. A standard questionnaire was used to collect data. The data was analyzed by Statistical Package for the Social Sciences (SPSS) software.
Findings: The results of Friedman test indicated that the ranks of components in 4 marketing mixes are not identical (p In terms of marketing (4Ps) principles, this library possesses a desirable status. There are, however, some insufficiencies in matching the library services with information technologies as well as in providing electronic services and accessing the data bases.

The present study aimed to investigate the scientific product's state at Isfahan University in the form of in-university research projects.
Descriptive method was used and all in-university research designs were studied at Isfahan University. a descriptive method was used in this study. All in-university research plans were investigated. The information regarding plans was collected through referring to documents archive in the center of communication with industry at Isfahan University, the department of in-university plans. The information of these plans was classified in tables which were designed according to these documents. After organizing and classifying, the data were interred into Excel spread sheet and the final analysis was conducted via SPSS software version 17.
Finding: 92. 07% of the executives had PhD degree and more than half of them (68. 29%) had the rank of assistant professor. The most frequent plans were in the majors of mathematics and biology and the department of science was more active in this regard than the others at Isfahan University. Further, 87. 80% of research plan executives were men and most of the them (about 40. 24%) didn’t have any colleague. 49. 39% of the plans were in fundamental type. 35. 97% of research plans had article and 58. 54% of them had scientific output. Most of the research plans were conducted in 2008.
Finding show that internal and external factors can affect scientific productions.

this study aims to investigateand measuring the application ofinfluencing factors onusersloyalty in public libraries based on Customer Relationship Management (CRM) concepts.
this is a descriptive- analytical study in survey type and also in applicable by purpose. Gathering data was a researcher made questionaire. Validity and reliability is0. 961through Cronbach Alpha coefficient that is considered a high coefficient. the quantitative results were acquired from a researcher made questionnaire. Statistical community includes, librarians of artistic & cultural organization of Qom municipality and national Institution of public libraries; the samples are 265 oneschosen by random sampling (cochran formula). Friedmanand t- student test were used in analyzing and comparing effective factors on loyalty in the libraraies.
Findings: The findings indicate evrery effective factors on user's loyalty based on CRM inTehran public libraries include: organizational cultural elements, user strategy, organizational structure,management support, organizational process, human force, technology, knowledge management factors. Testing first hypothesis states that equality of observing survey variables in public libraries is rejected. Testing the second hypothesis indicate that there is not significant relation ship among organizational cultural elements, organizational structure, technology, knowledge management factors, organizational process and human force separated by the libararies and also there is a significant relationship between user's startegy and management support separated by the libraries.
the results of this study indicatethat user's loyalty and applying CRM in Institution of public libraries is lower than average level and it is average for artistic & cultural organization of Qom municipality.

The emergence and spread of mass media in the society, economic variables has changed. One of the key economic variables, the level of employment in society. Information and Communication Technology (ICT) can alter the occupational system. This applies to all countries, including Iran stems. Since employment is one of the major topics of discussion in this country, The aim of this study was to investigate the effects of ICT on employment and labor productivity in the economy.
In this paper After identifying the important effect of ICT on employment and labor productivity in Iran Using econometric modeling techniques and estimation and time series data to be analyzed. Pattern of co-integration techniques and mechanisms through error correction using time series data (93-1350) is estimated.
The results indicate that the information and communication technology in the short term, negative effect on employment and labor efficiency concerns itself in the long run this will be a positive effect. The effect of information technology on productivity in the long-term skilled labor, unskilled labor, positive and negative.

aim of paper is determine the use rates of digital audio archive of the broadcasting of Islamic republic of Iran by radio broadcasters and evaluation of users community of audio archive software in order to determine the use of digital archives by different users (such as producers, editors and other agents of the programs) in producing and broadcasting programs and their validity.
the present research prepared based on applied methodology and analytical research method. The data was gathered through questionnaire. T-test and Friedman tests, Pearson Correlation Coefficient were used for analysis of the information.
Findings: The results of the research indicate that there is a meaningful relation in the needs of digital archive users. The most of broadcasters in radio channels prefer to use music archives. Therefore we can conclude that the broadcasters prefer to use less archive resources due to the less application of those resources. The resources such as songs, speeches and Quran have fewer applications and are mostly used in ceremonies and special occasions. Radio programs are used less than other programs due to special limitations.
considering that the objective of preparing and providing the information was enhancing the information needs of the users and offering services to the broadcasters, so providing better information is depended on recognition of information needs of the users. The suitable recognition of digital archive and the existed resources by broadcasters will result in more application of existed resources in the archive as well as their better application.