فصلنامه راهور
پیاپی 36 (زمستان 1395)

The field and object: Any accident is a disorder in balance between the components of the human system, vehicle, road and surroundings. predicting future rate of accidents is valuable parameter in the hands of administrators for obtaining the right decision.

The research that was done based on prediction methods using time series data,is a comparative descriptive study that predict the future using retrospective data collected base on library's method. In this research has been paid out to predict the number of fatalities in accidents inside and outside the city of Tehran province. The statistical population of this research, and time series data was the number of fatalities caused by accidents in inside and outside the city of Tehran between March 2009 to Agust 2015 That its data were collected from official information Forensic Medicine Organization of Tehran province.In the present study, Vrhalst and smoothing methods have been used to predict for the coming years. In both methods, to obtain predicted values,also use of methods set and related operations, should be made necessary adjustments and improvements be made considering the issue studied.

The results showed that the Vrhast method in both predicting fatalities inside and outside the city of Tehran's province is more accurate than the smoothing method. The predicted values showed that the number of fatalities in accident outside the city of of Tehran have relatively steady approach and the number of fatalities in accident inside the city of Tehran province will decline in the coming years.

Due to high accuracy Vrhalst method, use this model to predict the number of fatalities will be offered in the future. reduction procedure of fatalities inside the city shows that the effectiveness of the traffic police measures urban roads of Tehran province was more than suburban roads.

Today, for many organizations, customer satisfaction is a concept that is growing its importance. At the same time, the importance of electronic service quality is growing and more organizations operate in competitive, dynamic and changing environment. In such circumstances, organizations pay special attention to improving their quality of electronic services to increase customer satisfaction. The aim of present study surveys the relationship between citizen's satisfaction with the quality of electronic services of iranian traffic police. This study is applied and quantitative method of data collection is descriptive-survey. The statistical population consists of all citizens that use from Iranian traffic police Electronic services that 100 of them were returned and completed questionnaire. The data was collected using a questionnaire. The results showed that between the quality of Iranian traffic police Electronic services (performance speed, completeness, availability, confidentiality, accountability, compensation, to date, the information content and citizen satisfaction) There is a significant relationship. Based on the research ninth hypothesis, there is no significant relationship between the quality of Iranian traffic police Electronic services and citizen satisfaction, and this relationship is less than 95% rejection.

the most important factor among the effective factors on the accident is the human factor; Now one of the concerns of police for urban management and social control, is institutionalise norms and rules and regulations of the traffic. researchs suggests that this discipline and learning social skills in pre-school grade are learned more stable. Hence this article has focused its attention to this age group. This research is trying to introduce effective factors in traffic cultural transmission, examine providing the substrate education and also by providing solutions tested, introduce proper teaching methods. In this study are used library method to collect information and descriptive- analytical method to provide information. The results suggest that four factors: family, education, media and traffic police, are the most most effective factors in the transmission of culture and traffic skills education . Also a number of ways, including games, storytelling and film screenings were appropriate to educate the target age group. These methods were introduced in this study,their effects were discussed and solutions were presented on how to implement them.

The field and object: performing police assist plan in March 2007 based on a joint agreement of traffic police with the Ministry of education was one of the programs of traffic police that was operational and would very much welcome the students, their parents and project manager in education. Hence, one of the basic training of traffic police for children in pre-school and primary and secondary first period is training skills that they can show proper behavior in connection with traffic safety in road and street with learning those skills. This training leads to institutionalize traffic discipline and behavior in students with a sense of responsibility.
This study investigated the effect of traffic regulations education on collaborators police performance in 2012 in Tehran, has identified factors affecting the project and police collaborators performance primary school and secondary first period to take steps in relation to strengthen it in the future plans of making culture and improve traffic safety and reduce accidents and fatalities and provide optimal performance solutions such a plan. This research is appliced n and is analytical-descriptive in terms of nature and method. The statistical population of this study includes 180 traffic police officers and experts, managers and teachers that are selected for random cluster sampling. The instruments used to collect data in the first and second seasons is documentary and library studies and in the fourth season is researcher-maker questionnaire. Research questionnaire after the validity and reliability of were distributed among the statistical population.
The results according to five-item Likert spectrum and using descriptive statistical methods of data were descriptive analysis. Also Fridman statistical test was used to test research questions. The results suggests that training content ,practical and theoretical training, training location and time have been effective on the performance of the police collaborators.
Suggestions: due to the importance of the police collaborators in order to improve driving behavior of families and the general public suggests that a special and separate lesson has been considered to train teachings of traffic as(police collaborators) and photos of traffic and traffic signs more used to teach traffic rules and traffic regulations. Also given that science day is moving with speed to virtual space, it is necessary that virtual space in order to be educators and Change theoretical training from classroom to workshops can greatly affect the efficiency of the police collaborators and adolescent police helpers.
1 Assistant Professor of Police University
2 PhD student of Police University traffic management
3 Masters student of Traffic management (respomding Author)

Transport and traffic is one of the most important problems of big cities, especially cities of developing countries like Iran. Making traffic area is one of the politics and methods used by some of big cities to decrease traffic in central area. The research refers to study seasonal challenges of traffic plan in district 12 of Tehran metropolis. According to nature the subject and studied (case study) components, research methodology has been descriptive-analytic. Cochran formula is one of the most useful methods for surveying sample measure. By using Cochran formula, statistical society of district 12 of Tehran residents estimated 286. Also, Delphi method used to set the questionnaire for recognizing factors of performing traffic plan in the district. Then, the questionnaire was given to 7 experts in the field of transport and traffic and their agreed or disagreed opinions were received. After collecting the results of the questionnaires, according to the experts` opinions, 19 parameters were chosen as the basic factors of traffic plan and considered in the research questionnaire. Results of the research show that performing traffic plan in the district depends on climate. nd also, according to temperature in seasons, residents’ satisfaction of performing traffic plan is very important. One of the results of the research is that the most important and influential climate element in performing traffic plan is the wind and because of heat, residents’ satisfaction of performing traffic plan in the summer is more than other seasons

The present research aims to investigate the relationship between total quality management and improving job skills of accidents experts. This research is appliced in and is correlational-descriptive in terms of data collection method. Data collection by distributing questionnaires and its analysis method was performed in descriptive statistics using SPSS software. The statistical population included 31 chairmen and chief of stations of 26 districts in Tehran. Cranach’s alpha for questionnaire was estimated about 0.9. TQM has 9 criteria components and skills improvement of officers has 4 components. The research included five questions, one main question and four secondary ones. The results showed that there was positive and direct correlation between the components of total quality management and enhancing job skills in accidents experts and also there is and direct correlation was found between total quality management and better management in an accident scene, timely satisfaction of citizens regarding the accidents ontime investigation, officers good behaviors with organization's customers, service training.