فهرست مطالب

  • Volume:6 Issue: 2, 2019
  • تاریخ انتشار: 1398/01/18
  • تعداد عناوین: 6
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  • Novia Zahrah *, Azelin Aziz, Siti Norasyikin Abdul Hamid Pages 99-112
    The purpose of this study is to investigate the role of moral competence in enhancing work engagement among nurses. A quantitative correlational research and survey method is applied in this study. Staff Nurses of public hospitals in Malaysia were chosen as statistical population and 364 of them were selected as sample through multistage sampling. Data were analyzed by using SPSS and Smart-PLS. The assessment of the measurement model and the assessment of the estimation of the structural model were conducted to test the hypothesis. The result shows a positive and significant relationship between moral competence and work engagement. The findings of this study have posted an important message to healthcare institutions to play a greater role in coordinating and providing nurses a training relating to nurses’ moral competence as an effort as an effort to facilitate nurses to be more resilient in dealing with high job demands and job complexity of nursing tasks, which in turn it will enhances the level of work engagement among nurses.
    Keywords: Moral Competence, Work Engagement, Nurses, Public Hospitals
  • Rita Bendaraviciene *, Beatrice Vilkyte Pages 113-128
    As the needs and expectations of customers for the quality of products and services grow, companies are constantly faced with challenges in order to remain on the market, build customer loyalty and to be competitive. Companies, operating in a fashion industry encounter an extremely dynamic business environment – continuously changing and renewing the product range makes it even more difficult to retain customers. In this case, the efforts of the company and every employee to understand customer expectations and to provide a positive purchasing experience becomes a must. Therefore, it becomes crucial for fashion retailers to continuously measure customer satisfaction with the service quality, identify factors that affect customer satisfaction and, accordingly, to look for opportunities for improvement. SERVQUAL methodological approach and, the specifically five-dimensional model of Assurance, Reliability, Tangibility, Empathy, and Responsiveness was applied measuring customer satisfaction with the service quality of international fashion chain stores in Lithuania. Research revealed the typical demographic and psychographic profile of fashion chain customer and most important factors, affecting customer satisfaction, i.e. the knowledge, and skills of the employees (Assurance dimension), as well as the physical factors related to the interior, layout and pleasant appearance of the employees (Tangibles dimension).
    Keywords: Customer satisfaction, service quality, fashion industry
  • Zabiholah Khani, Hossein Rajabdorri *, Neda Sadri Pages 129-145
    The purpose of this study was to investigate the relationship between CEO’s (Chief Executive Officer) tenure, power and diligence with the management of earnings in companies admitted to Tehran Stock Exchange. This research is applied and includes 131 companies listed in Tehran Stock Exchange between 2013 and 2017. This research was tested in three hypotheses using multi variate regression in Eviwes software version 9. The findings of three hypotheses showed that among the independent and controlling variables, between CEO tenure (negative and significant), CEO’s (positive and significant), CEO’s diligence (negative and significant), market value to book value (negative and significant), the return on assets (negative and significant), and the size of the audit firm (negative and significant) have a meaningful relationship with real earnings management. As a result, it is imperative that managers and investors focus on this issue in order to see better management and investment.
    Keywords: CEO’s Tenure, CEO's Power, CEO's Diligence, Real Earnings Management
  • Aimi Fadzirul Kamarubahrin, Abdullah Mohamed Ahmed Ayedh *, Khairil Faizal Khairi Pages 146-171
    The purpose of this research is to explore case studies based on multiple case study aiming to provide a comprehensive understanding of the waqf accountability practices in Malaysia. Waqf as well as the philanthropic body in Malaysia at this time having a massive development from its first presence in the past. The development generates, among others, especially subject to managing accountability. In Malaysia, the State Islamic Religious Council (SIRCs) is accountable to handle waqf assets given to them. As of recent, there are numbers of study taking into the functioning of the State Islamic Religious Councils in handling the waqf. This critical analysis of waqf is based on 13 states and 1 federal territory in Malaysia. The article is primarily theoretical and conceptual nature. Literature explores the history of the establishment, the law applies, current practices and the accountability practices. The results provide added value to the current research.
    Keywords: Accountability practice, waqf institutions, Malaysia, critical analysis
  • Liswandi, Erny Hutabarat * Pages 172-183
    Many factors influencing students’ achievement in their academic field. One of them is Emotional Intelligence (EI). The purpose of this research is to examine the role of Emotional Intelligence on academic achievement among business program undergraduate students of President University. A qualitative study is used based on students’ perceptions and experiences and how it impacts to academic achievement. A survey was conducted by using purposive sampling technique. Six students were selected to be the participants of this qualitative research. Semi-structured interview were conducted to investigate students’ perception in EI and academic achievement. The results of this study showed that 1. In their personal qualities, most students cared about self-awareness and self-management of EI components. 2. Most students realized that their perceived EI has high contribution to their academic achievement. 3. Students controlled themselves in the context of relationship, adaptation, and caring to their environment. In other words, they implemented two components of EI especially in social awareness and relationship management. Finally, all students realized the importance of EI in their university experience especially in self-management and relationship management. The result of this study indicates that EI has an important contribution to students’ lived experience and academic achievement in a university.
    Keywords: Emotional Intelligence (EI), academic achievements, self-awareness, self-management, social awareness, relationship management
  • Obobanyi Momohjimoh Ahmed *, Awanis Ku Ishak, Bidayatul Akmal Mustafa Pages 184-197
    Employee psychological wellbeing has increasingly become a serious problem for organizations’ managers and policymakers globally. The purpose of this paper is to propose a theoretical framework and advance propositions to be validated empirically in future researches. This paper explicates the influence of transformational leadership through self-efficacy on employee psychological wellbeing among faculty staff of HEIs. Being a conceptual paper, it reviewed academic articles on the latent variables of the study in line with theoretical perspectives. The study draws deduction from job demands-resources theory to explain and provide backing for the theoretical model. The paper will assist managers and policymakers, particularly the universities’ management to comprehend the theoretical importance of employee psychological wellbeing in enhancing performance of academics. The paper would stimulate additional studies on employee psychological wellbeing of workers, especially in HEIs. Also, the suggested model would offer several implications for comprehending and supporting employee psychological wellbeing in organizations. More so, this study adds to existing literature on wellbeing
    Keywords: Transformational leadership, Employee psychological wellbeing, Self-efficacy, JDR theory, Faculty staff