فصلنامه فرایند مدیریت و توسعه
سال سی و یکم شماره 2 (پیاپی 104، تابستان 1397)

One major problem in public agencies in Iran is the lack of clear understanding of talent, types of talent and talent needs required for the talent management system. The main purpose of this research is to reach an understanding of talent concept from the view point of top managers and specialists in Iranian public organizations so that they can categorize the vast range of talent properties in their own organizations. Together with the repertory grid method, both qualitative and quantitative strategies were applied at the same time. Conducting structured interviews on the topic of talent with 14 subjects, their understanding of talent was extracted and the content of each repertory grid was created in the framework of bipolar personal constructs. These grids provided a basis for content analysis. Finally, collective repertory grid was drawn up and statistical analyses were performed. Results show that talent concept can be explained in the framework of a system consisting of three dimensions (innate capabilities, experience and oral communication skills,  and motivation), as well as 13 constructs (mathematical intelligence, problem-solving ability, deep knowledge, high learning ability, high analytical ability, extensive skills, strong expertise, professional competence, good communication skills, work experience, commitment, continued achievements and high motivation).

The purpose of this study is to describe the process of commercial soft technology diffusion in Iran’s oil industry. The study employed grounded theory and deeply interviewed 19 experts in Iran’s oil industry. According to the analysis of conducted interviews and applying open, basic and selective coding. 785 final codes, 184 concepts and 71 sub-themes were extracted. The Process for the commercial soft technology diffusion of Iran's oil industry (Causal conditions: needs and requirements of the industry, requirements of the knowledge-based economy and management, basic theme: The process of commercial soft technology diffusion; Contextual conditions: cultural, economic, political, technological, innovative and environmental contexts; Intervention conditions: Top management support, young and educated personnel, mental models of industry personnel and management style; strategies: culture development, educational activities, outsourcing and consulting services; Results excellence of human resources, improving productivity, improving the competitiveness of the industry and improving the country's macroeconomic situation) was explained.

The aim of this research is to propose an appropriate model for transforming the National Iranian Oil Company into an international entity. Statoil Company was used in a case study; its characteristics were combined with the needs of the National Iranian Oil Company to reach a comparative model for this development. The nature of the research was qualitative and thematic analysis method was applied to analyze data which were collected from interviews with Iranian as well as Norwegian oil and gas industries experts. Next, the internationalization model for the National Iranian Oil Company was presented in the formwork of three themes and eight categories; besides, the position of the company was determined in the model. This model has been designed in such a way that it can firstly submit the strategies necessary to apply any of the changes, and secondly, can highlight the level of agreement between each strategy and the themes presented for change. Results recommend what strategies should be used and how much they should be emphasized in order to reach any appropriate change.

Success of total quality management is associated with the ability to learn, absorb, adapt and implement changes in organizational attitudes and to integrate them into the organization. The purpose of this study is to investigate and improve some undesirable behaviors against customer-oriented total quality, using system dynamics approach. After reviewing the theoretical literature and conducting a survey with a number of experts, the criteria for customer expectations were identified. Simulation was started by providing dynamic hypotheses and following that, causal circles, flow diagrams, and mathematical equations were completed. Using the Vensim software and dynamics model, a way was provided to discover the relationships among the factors associated with customer expectations. The results of this research can be used only by industries intending to plan for meeting the expectations of customers at the total quality management level.

The purpose of this study is to investigate the impact of systems thinking on the performance of leaders of public organizations in Tehran and the effectiveness of their organizations. It was an applied, descriptive and correlational research. The statistical population of the study consisted of all public organizations in Tehran. According to Morgan's table, the sample size was 80. Data were collected from top and middle managers of the organizations being studied using representative sampling method and questionnaires. Results show that systemic thinking has an impact on leadership performance and organizational effectiveness, leadership performance has an impact on organizational effectiveness, and leadership performance plays a mediating role in the relationship between systems thinking and organizational effectiveness. That is to say systems thinking can bring about high levels of organizational effectiveness with the help of improved leadership performance components including strategic performance, personal performance as well as interactive leadership performance outcomes such as: following up strategic planning, implementing and monitoring organizational perspectives and missions, collaborating with others, organizing effective teams, creating appropriate organizational climate, encouraging learning in the organization, and the like.

This study aims to examine the impact of diversity among the members of top management team (TMT) on financial performance of manufacturing firms. Diversity components of the top management team were divided into two categories of managerial background variables (age, gender, background, education, work skills), and managerial areas (industrial and international). In addition, financial performance indicators included ROA, ROI, ROS, sales growth, assets growth and market share growth. The statistical population of the study consisted of 210 listed companies in Saveh Industrial Complex in Markazi Province in Iran, among which questionnaires were distributed. However, only 89 questionnaires were collected, which were considered the sample size of the research. Findings show positive impact of the top management team diversity in terms of gender, work skills, education, international experience and work experience on financial performance. Finally, the research has also presented theoretical and executive solutions and recommendations.