فصلنامه دانش ارزیابی
پیاپی 35 (بهار 1397)

Preparation of the 2017 Annual report on the results of the activities of the Institution of Human Rights Ombudsman of Bosnia and Herzegovina is its obligation under Articles 34 and 35 of the Law on Human Rights Ombudsman of Bosnia and Herzegovina. Ombudspersons are obliged to submit their reports to the Presidency of Bosnia and Herzegovina, the House of the Representatives and the House of Peoples of the Parliamentary Assembly of Bosnia and Herzegovina, the Parliament of the Federation of Bosnia and Herzegovina and the National Assembly of Republika Srpska. In addition to the statistic indicators, the report comprises the information on cooperation of the Institution with the authorities, civil sector, and media including the financial data. The report also comprises a separate part related to the obligations of the Ombudsman defined under the Law on Freedom of Access to Information. Another separate part of the Annual report is a report on the occurrences of discrimination under the Law on Prohibition of Discrimination in Bosnia and Herzegovina. And finally, in this report Ombudspersons wanted to indicate the fact that while they do not have any means of coercion, their mission is to present the human rights situation and the means of its protection to the authorities at all levels in order to influence the decision making instances to take the necessary activities in the framework of their mandates to implementation of the Ombudsman’s recommendations and restore the violated human rights.

the Ombudsman submitted the report for fiscal year 2016-2017. This is the forty-eighth annual report since the establishment of the office in 1969. During the fiscal year 2016-2017, the office received a total of 3,300 inquiries. Of these inquiries, 2,357, or 71.4 percent, may be classified as complaints within the jurisdiction of the office. The remaining inquiries consisted of 389 non-jurisdictional complaints and 554 requests for information. There was a decrease in all categories of inquiries which consists of three parts: a) Total received questionnaires b) Statistical tables c) A summary of selected cases that include: Ministry of Education, Ministry of Health, Ministry of Public Security, Ministry of Roads and Transportation.

Parliamentary and health services Ombudsman is one of the most important institutions for handling public complaints from UK enforcement agencies. It was set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. Parliamentary and health services Ombudsman share its findings to help drive improvements in public services and complaint handling. It is not part of the government or the NHS in England. Ombudsman combines the two statutory roles of Parliamentary Commissioner for Administration (the Parliamentary Ombudsman) and Health Service Commissioner for England (Health Service Ombudsman). Ombudsman powers are set out in the Parliamentary Commissioner Act 1967 and the Health Service Commissioners Act 1993. This Paper reviews the latest Parliamentary and health services Ombudsman report.

Under subsection 9(2) of Order in Council P.C. 2007-0828, the Ombudsman is required to submit to the Minister and the Chair of the Board of Management before December 31 of each year an annual report on the activities of the Office for the preceding fiscal year. The Minister tables the annual report in each House of Parliament. Under subsection 9(3), the Ombudsman publishes the annual report as soon as it is tabled by the Minister. During the 2016-2017 fiscal year, the officers conducted research on a number of identified systemic issues. This resulted in the completion of a systemic report with recommendations, notifying the Minister of their intention to open a new examination, and preliminary research on a number of other issues. During the 2016-2017 fiscal year, the Ombudsman identified the following as the most frequently raised systemic issues, either through the submission of taxpayer complaints or telephone calls: Inconsistent/incorrect information from the CRA, lack of clarity in the CRA’s correspondence, Issues with debt collection programs, delays in processing income tax and benefit returns, taxpayers having difficulties providing proof of their eligibility for the Canada child benefit, difficulties reaching the CRA via telephone and delays in processing adjustment requests.

Since its inception in 1952, the Corrupt Practices Investigation Bureau has been fighting corruption for more than 65 years. adn is well known for its clean and incorrupt system today. The Transparency International Corruption Perceptions Index 2017 has ranked Singapore as the 6th least corrupt country in the world. Members of the public may report suspected acts of corruption to the CPIB in person, via its phone hotline, email, CPIB website or by mail / fax. The public is strongly encouraged to report any suspected acts of corruption to the CPIB. Under the law, a complainant’s identity will be kept confidential, even in court proceedings. The CPIB has consistently achieved a high clearance rate annually. The strong commitment by the CPIB and the Attorney-General’s Chambers to bring corrupt offenders to task has contributed to a consistently high conviction rate for corruption related offenses. The conviction rate for the past three years remained consistently high, above 97%. Singapore’s reputation as one of the least corrupt countries in the world has drawn many countries to visit the CPIB and learn about its experience in combating corruption. The CPIB has taken the effort to commend and recognize the individuals, from the public and private sectors, who have rejected bribes in the course of their work.

The article discusses the Ombudsman of the Republic of Ireland, as a country which is ranked 19th in the world, according to the Transparency International, and the Ombudsman 2017 annual report; in this regard, first of all, the Republic of Ireland is introduced and its Ombudsman Institute specifications, expressed; then a brief of the 2017 annual report, and some objective cases, are presented; Discussing about the most important Ombudsman steps have been taken to progress and improve services, the main self-reforming measures of the Ombudsman institute, expectations and prospects which are at the front, in 2018, and finally, the detailed statistical tables, are the other considered topics and issues of the article.

The ombudsman of Hong Kong is one of the most active in the area of dealing with complaints,which has a special place amongst other ombudsmen. In the reporting year,resulting from the complaint investigations,direct investigations,the ombudsman of Hong Kong made 209 recommendations to the Government departments,public bodies concerned for remedy,improvement,to which it attaches great importance as it is the primary role of this Office to promote good public administration for responsive,responsible,fair,open governance. The present paper seeks to provide readers with the latest experiences in the ombudsman of Hong in 2018.

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) 2017 Annual Report covers calendar year 2016, as well as key developments in early 2017, and contains: An overview of the Ombudsman’s mission and services, A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy challenges during this reporting period, and A detailed discussion of pervasive problems, recommendations, and best practices in the humanitarian, employment, and family areas, as well as in customer service and process integrity. The Year in Review offers Congress and the public an opportunity to see the important casework the office handled in 2016 and how it often functions as the last resort for prospective immigrants whose applications or petitions are stuck in the system. As will be seen in the following pages, the demand for assistance has been steadily growing. In fact, requests to the office increased 25 percent between 2015 and 2016 and more than doubled since 2012. While this growth in requests is partly due to increasing awareness of the services that have been provided, it is also the result of an immigration system that is expanding, both in complexity and in the benefits it offers.