فصلنامه مدیریت توسعه و تحول
پیاپی 27 (زمستان 1395)

The main purpose is the identifying productivity barriers of governmental organizations in Iran. In this regard, after studying the literature and theoretical foundations of research, a number of important barriers to productivity governmental organizations selected for review and the impact on the productivity of governmental organizations examined to productivity barriers ranking Iranian governmental organizations, a questionnaire of 19 questions, was designed. In order to ensure the validity of the questionnaire to compose the questionnaire of a number of the university and organization’s experts were consulted. Cronbach's alpha was used to measure the reliability of a value that 0/93 is obtained. The questionnaire was distributed to a sample of 50 people. Obtained data (FVIKOR) and were analyzed using EXCEL software and the effects of barriers to efficiency the Iranian government, were identified. The results showed that "governing priorities for the status quo," first rank "incomplete research and development," the last place has an important loss in productivity organizations.

The purpose of this paper is the Investigation of the Effect of customer satisfaction and Perceived Certainty and Risk, and Knowledge in the Purchase Intention a new Product. By using an experimental method with a 2× 2 factor design (where each of the variables such as customer’s knowledge of the product and the perceived risk of the product define in the two level, up/down and high/ low) on 200 (same sampling) customers of stores in Amol city has been taken. By using questionnaires, required data is collected. we use linear regression methods to test hypotheses. Generally the Statistics results show that the variables of customer satisfaction, Perceived certainty, knowledge (up knowledge group) and risk (low risk group) have a positive effect on purchase intention and also variables of knowledge (down knowledge group) and risk (high risk group) donot have significant effect on Purchase Itention. So suggests to producers of foods focus on variables of satisfaction, Certainty and Knowledge ( as independent factors) in present their new products

The aim of this study the feasibility of implementing a knowledge management system in professional training center martyr Beheshti University.Statistical research, specialized training center martyr Beheshti.In the first phase to identify factors affecting the deployment of knowledge management in library studies were conducted specialized training centers.The experts confirmed four factors: organizational culture, information technology, human resources and strategy and leadership were the three criteria to evaluate each factor separately placed.Because of the difference in opinions of experts about the offer and the proximity of results to real-world situations in qualitative questionnaire was used scales.In order to convert qualitative scale to small quantities under fuzzy logic, triangular fuzzy numbers were used. To analyze the results of multivariate methods of decision-making because of the mutual influence on each of the factors and criteria fuzzy (FANP) was used. knowledge management.In the final step of knowledge management for the feasibility study was conducted to evaluate the situation Center

Evaluation of financial performance is one of the most important issues in banking industry and each bank may be evaluated based on its financial performance. VICOR methodology is a MCDM instrument being used in ranking banks based on multiple financial criteria. It can indicate banks with highest and lowest ranks based on different financial criteria. Present research aims to employ VICOR to rank a number of banks listed on Tehran Securities Exchange with respect to their financial performance. In present research 13 banks listed on Tehran Securities Exchange were evaluated based on 12 financial ratios using VICOR method. Results showed that banks Saderat, Tat and Tejarat respectively gained first rank with respect to S, R and Q values and bank Hekmate Iraniaan gained 13th rank with respect to all three indices. Other banks gained intermediate ranks.

The present study aimed at identify ways to remove barriers to women’s job development in governmental organizations. Variables of this research include develop organizational justice, training courses for Learning management skills, Strengthen self confidence, Strengthen risk-taking, presence of informal communication networks, participation of women in decision-making and women’s job development. The present research was functional in terms of purpose. The data was gathered using questionnaire and simple random sampling of questionnaire and field approach. The sample population in this study consisted of all female employees State Tax Organization of Qazvin and about 123 acceptable samples was collected. The data analysis was done using Chi-Square test and one-sample t-test in SPSS software . The results show that there is a significant relationship between develop organizational justice, training courses for Learning management skills, Strengthen self confidence, Strengthen risk-taking, presence of informal communication networks, participation of women in decision-making and women’s career development.

In this study, the barriers of 58th law of country servise management in line with staff’s empowerment to efficiency and effectiveness of Meli bank were studied. . This research is applicable, and correlational in nature of purpose, and descreiptive-fielding in path. The statistical population includes all employees working in the administrative office of the Meli Bank in Qazvin that their number was 230 people. A number of 124 people from this population were selected as. A questionnaire was used to collect data. The questionnaire has two parts. The questionnaire includes 18 specific questions. The validity measured using the content validity and approved by numbers of 15 experts also internal consistency reliability was used to assess the reliability of the assay. The questionnaire was distributed among a sample of 30 experts and Cronbach's alpha coefficient and the reliability of the questionnaire organizational silence equals 0.712. The numbers of 140 questionnaires were distributed among employees that 124 questionnaires were returned and analyzed. The collected data were analyzed using descriptive statistics (frequency, mean, standard deviation) and inferential statistics (Factor analysis and Freidman test). The results indicated that environmental, organizational, managerial, personality factors are barriers to implementing of 58th service management law in Meli bank.

Globalization led to increased competition between imported and domestic goods and services. And the success of these international activities, depend on the level of acceptancedomestic consumers. The purpose of this paper is to study the impact of word of mouth, firm’s reputation and ethnocentrism on consumer’s attitude toward products with foreign origin. To collect data from the respondents, a sample of 384 among customers who were referred to the dealers sell cars GEELY in Tehran were selected. Data were collected through questionnaires that were collected using simple random sampling. Structural equation modeling with amos was deployed to analyze the data. The findings show a positive relationship between word of mouth and attitude towards foreign products. Reputation of the firm is found that to have a positive impact on trust.Also there is a positive relationship between trust in a company and attitudes towards foreign products. The results indicate that there is not a negative correlation between ethnocentrism and cosmopolitanism. But there is a negative correlation between ethnocentrism and attitudes towards foreign products.

The purpose of this research is to determine the effect of employees’ customer orientation and service orientation on service quality, satisfaction and loyalty of Hyperstar customers. This research, regarding the purpose is applied and regarding the nature is descriptive-survey. The statistical population was the Hyperstar customers in Tehran city. The sample size by using Krejcie and Morgan table, 384 people considered. For data analysis, about demographic used the SPSS 21.0 software and about hypothesizes test used the Lisrel 8.5 software and Path analysis method. The results showed, that employees’ customer orientation positively affected on their service orientation, customer perceived service quality, customer satisfaction and customer loyalty. Employees’ service orientation positively effected on their customer perceived service quality and customer satisfaction. Perceived service quality positively effected on customer satisfaction and customer loyalty. Customer satisfaction positively effected on customer loyalty. Therefore, store managers hyperstar is suggested focus and attention to the role customer-oriented and service-oriented their employees.

The chief aim in this investigation is to survey the effect of strategic thinking and organization innovation in educational headquarter in the city of Qazvin. This search is reckoned practical investigations aimly and geodesic descriptive investigation methodically. It is also a temporal investigation according to the time of data collection.Questionnaires have also been used for gathering the data and from the reliability vantage point necessary reviews were conducted after interviewing and achieving the management facultys comments. And its validity was obtained through applying the kronbach Alfa that is more than 0.7 and finally the questionnaire was compiled. The statistical society contains all managers and assistant directors of Qazvin city educational headquarter in various fields .A number of 160 people were selected by using the Morgan table and simple random sampling method. The results of the research suggests that the strategic thinking affects the organization innovations and the five fundamental elements including Intent focused,A systems perspective,Thinking in Time,Intelligent Opportunism,Hypothesis-driven affect the organizational innovation.

In the present era, organizations and economic corporation are in the wake of achievement to practices and approaches to improve business and lead the organization towards the growth and excellence, and can create a sustainable competitive advantage. One of the means for achieving this competitive advantage is development of knowledge management in the organizations. This study examined the impact of knowledge management on organizational performance with the mediating role of organizational agility in Qazvin tax affairs. the statistical society, employees of Qazvin tax affairs , the number of 550 persons and sampling methods were simple random based on Cochran formula 227 persons selected as examples. In order to access of the necessary information for analysis of research variables, has been used three questionnaires. With using of the structural validity method and confirmation factor analysis, validity of the questionnaire was confirmed. To determine the reliability of the questionnaires, was used the coefficient of cronbach's alpha that is showing the reliability of research measurement. For the data analysis, were used descriptive statistics and inferential statistics. To test the hypothesis of research were used structural equations modeling (SEM) and LISREL 8.80 software. The results of this study showed that: knowledge management with path coefficient of +0.31 and T-statistics of 3.51 have a positive and meaningful impact on organizational performance; also knowledge management with the mediating role of organizational agility have a positive and meaningful impact on organizational performance of province Qazvin tax affairs with path coefficient of +0.43 and T-statistics of 7.52 .

The aim of this study to prioritize maintenance strategies using fuzzy hierarchical analysis. Selection and implementation of an optimal level of maintenance strategies based on key factors such as availability, reliability and attention to investment in this multi-criteria issues that engineers and managers face sheet. The structure of decision-making and problem-solving research-based criteria to evaluate the safety, cost, value-added and feasibility of four different strategies with preventive maintenance, predictive maintenance, maintenance and corrective maintenance based on the confidence in the smoke tube boilers used in the dyeing industry is. The first phase consisted of the main criteria and sub-criteria review using experts and determine the weight of primary and secondary standards. The second phase includes determining the final ranking of options using the technique of decision-making are fuzzy hierarchical analysis. The results are drawn from industry experts note that it is spinning and engineering facilities maintenance strategy based on reliability in the industry for this equipment is acceptable. This article uses Small Industries & Industrial Parks Organization's financial support is provided during the contract number 8902.

The main objective of this paper is to identify variables predictive effective in customers churn in MCI Company. This research is descriptive -correlation study and it conducted the field study. Population of this study is all postpaid mobile subscribers in Zahedan, who were enabled in the period of data collection. Data has been collected through a questionnaire containing 56 questions. the validity of research confirmed by a group of experts and its reliability also confirmed by Cronbach's alpha coefficient(0.84).A number of 500 copies of questionnaires distributed between members of the study population in person and 415copies of questionnaires, analyzed. For data analysis ,we used single-sample t-test, ANOVA and regression analysis in SPSS 19 software .The results showed that expect of two variables(price and security concerns) quality of service, customer dissatisfaction ˓ entry competitor with superior technology , switching costs , Advertise and a number of customer status information(Age ˓ jobs ˓ amount of time purchased SIM cards) had a significant relationship with the customers churn

This study examines the relationship between competitive intelligence and strategic relationship marketing with Karafarin Bank customers’ loyalty. The study method in the terms of functional goals and descriptive nature is based on correlational study methods. The statical population of recent study is consisted of all customers who use the services of Karafarin Bank in Tehran. The sample size was 384 using the formula of unlimited population Based on random cluster sampling method. The data were collected by questionnaires based on desk and field research methods. The questionnaires’ Content validity were approved by the thesis and consulting advisors and to determine the reliability, Cronbach’s alpha was resulted 0.94 for competitive intelligence ,0.95 for strategic relationship marketing and 0.94 for loyalty. Research data were analyzed with the help of Lisrel software and were evaluated with descriptive, inferential and statistical tests. The study’s results show that the competitive intelligence components including knowledge of market situation, competition and social awareness have a direct and considerable relation with customers’ loyalty while there is not such a relation for technical and tactical components. In addition, the results show a direct relation between being unique, changing brand’s cost, satisfaction, trust, visual communication and feeling pleasure which are all strategic relationship marketing components with customers’ loyalty while emotional satisfaction and privileges are not like that.

Nowadays, due to rapidly changing technology and rapidly growing creation and development of and changing nature of organization activities to knowledge activities, application of knowledge management in organizations has become increasingly important. In addition to knowledge, innovation as the most important factor for survival of organizations and is an important source of competitiveness for many organization. For this reason, This study assesses the relationship between knowledge management process and organizational innovation, and analyzes the effect of each component of knowledge management process and organizational innovation. The aim of this present study is functionality and in terms of the method is descriptive survey. The population of this research consisted of top and middle managers of patented construction companies in Association of Construction Companies and mass in Tehran. Data were collected by using questionnaire with a sample of over 250 persons of population. computing indexes validity by CVR test and for computing indexes reliability Cronbach's alpha index were used. The results confirm that there is a significant relationship between Knowledge management process and its components to organizational innovation and also knowledge Applying More than two-component knowledge sharing, and knowledge acquisition has a direct and positive impact on organizational innovation.

Financial markets are among the influential markets in the economy of every country. Stock market booms and crashes in some countries not only influence their national economies but also have impacts on the global economy. Study of performance of stock market and stock price index and their effects on economic factors are among issues increasingly being focused by economic and financial researchers.Up to now many studies has been conducted on the causal relationship between stock market indices and economic variables in various countries. These causal relationships have confirmed in some studies and they have rejected in other ones. The innovation of present research is study of Granger causality in frequency domain about which there are no comprehensive studies especially in Iranian context. Present study addresses the causal relationship between gross domestic product (GDP) and stock market variables including stock price index, financial index and industry index in Iranian context and explores if predictive power is concentrated on lower frequencies or higher ones. Main goal of present study is to employ stock market indices to develop a model for prediction of GDP. Results from present study showed that in Iranian context there was no causal relationship between GDP and selected variables related to stock market in frequency domain and stock market indices cannot be used to predict GDP.

Strategic intelligence as a determining factor in the decision making need to describe the threats, risks and opportunities in a useful way, through which we can develop programs and policies of the organization. The main objective of this study is to analysis the relationship between strategic intelligence of operational managers and effectiveness of self-managed teams in Mobarakeh Steel Company. In this study, a conceptual model that combines strategic intelligence components and indicators of the effectiveness of self-managed teams were presented. The study sample was consisted of operations managers as number 450, and on the basis of Cochran, statistical sample size was calculated about 207. After that, a questionnaire was designed and sent to a number of teachers for verify the validity and after revisions, 350 questionnaires were distributed among the sample. 108 questionnaires were returned and after removal of flawed questionnaires, data of 102 questionnaires were analyzed by software PLS. The results of this study shows the original hypothesis was confirmed and it was represented that the strategic intelligence accounts for as much as 65% of the effectiveness of self-managed-teams changes. Among the sub-hypotheses the impact of business intelligence of operation managers on teams’ effectiveness and the impact of knowledge management on teams’ effectiveness were confirmed and it was suggested that business intelligence and knowledge management account for as much as 37% and 23% of the effectiveness of self-managed-teams changes. The impact of competitive intelligence of operation managers on teams’ effectiveness was not confirmed.

Bank lending is one of the most important Bank activities but they have many problems by Customer credit risks or inability to repay the principal and interest on loans granted. Thus the design of scoring models to manage and control credit risk known as one of the largest bankruptcy factor of banks is necessary. Various methods such as parametric models as logistic regression and nonparametric methods as neural networks have been used to rank banking customers until now, but in this paper provide a model in scoring of Corporate client applying for credit In terms of credit risk by using hybrid ANP-Promethee method that one the hand need not to get the distribution and assumptions such as parametric models and unlike methods such as neural networks and logistic regression ranked Bank Customer by using actual data and in the other hand consider impact of expert opinions. The application of the proposed method22 index criteria is extracted 5C model validation and the weight of each was determined using ANP and the end step scoring on a sample of 25 corporate customers bank were being Promethee method.

Today in competitive environment due customers equity and managing relationships with customer is special important for the growth and development of all businesses. In this regard The companies to attract customers in recent years have turned to social media. with the Virtual spaces and expansion of Internet users, many commentators marketing, virtual communities as an opportunity to Recognition products and services have been introduced. Since the Use of the Internet and the media is increasingly every day; In the present study the impact the impact of social media marketing activities on customers equity is examined. The research method is descriptive and data collection was questionnaire. Statistical population of this study included active Internet users on social sites and Statistical sample consists of 384 people also to analyze the data software was SPSS and Amos. the results show that social media marketing activities has a positive impact on customers equity and With these activities, companies can strengthen their relationship with customers.

The Aim of this research is survey the alignment of competitive intelligence and personnel’s performance in the pharmaceutical industry in Iran. Because of extensive population, determining the required sample size, would be difficult. Therefore, by the assumption of indefinite population, Morgan sampling methods were used. 108 people were selected as statistical sample in KISH tropical pharmaceutical company. In this study, it has been used of descriptive survey method. To gather competitive intelligence information, a questionnaire was pontificated based on the literature review Elements and then, the validity and reliability were measured. The reliability of study was over %70. In this survey, descriptive statistic was used for classification and interpretation of data and to testing the assumptions, it used of Pearson Correlation Test. The results of statistical analysis show the relevance intensity between competitive intelligence and its dimensions and personnel’s performances. This result affect on the strategy as moderator variable in the research.

Brand and loyalty to it is an important issue to note is very important. Therefore, in this study is the most important factors that affect customer loyalty to a brand be identified. In the previous studies that have examined the issue of loyalty to the brand and the factors influencing brand loyalty were identified. Then, according to previous research, a conceptual model of the factors affecting loyalty to the brand is focused on satisfaction, trust, brand attitude, commitment, brand identity and quality, advertising, distribution and price as most important factors influencing brand loyalty were identified. Next, a survey of experts in marketing and nonlinear mathematical modeling phase, rank each of these factors were extracted. Based on the results of this study weighs the product quality 0/22 and 0/159 respectively with the consent of the weight of the product, with the main factors affecting the growth and profitability of firms based on loyalty to the brand introduced.

The study on the effect of psychological capital on the relationship between perceived organizational support and organizational trust has been organized among employees who applied research, descriptive and correlational field. Management and Planning Organization study population consisted of all employees that using Morgan table, 290 individuals were selected as sample. Data analysis was performed using structural equation modeling components of psychological capital as moderator variables moderated the impact of organizational support on organizational trust them. After analyzing the data, it was clear that the increase in each indicator of organizational support, organizational management and planning leads to increased confidence in the organization. The survey results show that all four components of psychological capital has a significant effect on the perceived support and organizational trust.

The present article aims to examine the relationship between structural and behavioral factors of the suggestion system with participation attracted of the employees in Qazvin province education. The statistical society, employees of Qazvin education, the number of 521 persons and sampling methods were simple random based on Cochran formula 221 persons selected as examples. In order to access of the necessary information for analysis of research variables, has been used two questionnaire of participation management questionnaire and suggestion system questionnaire that has been make by researcher. Validity of the questionnaire was the confirmation by using factor analysis. To determine the reliability of the questionnaires, was used the coefficient of cronbach's alpha. That based on, obtained Alpha coefficient of participation management questionnaire 0.869, and the suggestion system questionnaire 0.867, that is showing the reliability of research measurement. To test the hypothesis of research were used structural equations modeling(SEM) and LISREL software .The results of this study showed that: Behavioral factors suggestion system with path coefficient (-0.39 ) and t-statistics (-5.60) has a negative relationship with the participation absorption of the employees in Qazvin province education. Also structure factors suggestion system (Apart from organizational formality) with path coefficient (-0.40) and t-statistics (-5.31) has a negative relationship with the participation absorption of the employees in Qazvin province education.

Today, many organizations are rampant phenomenon as organizational silence in which employees offer their opinion and comments on the problems of refuse and, in many cases they are silent.The aim of this study is to analyze the relationship between silence and the silence of organizational Mazandaran Wood and Paper Industries.The study population included 1400 production and technical personnel is the collection of which 159 based on Morgan table were sampled randomly.Data is collected through a questionnaire. Reliability as well as Cronbach's alpha was calculated to silence and conduct organizational silence 83/0. To analyze the statistical data and analysis of Spearman correlation test and multiple regression analysis is used. The results showed that the atmosphere of silence and organizational commitment on employee silence behavior There is a significant relationship. So that the attitude of top management and supervisors with the attitude of silence the behavior of staff and there is a positive correlation between communication opportunities and a strong organizational commitment to staff conduct strong negative correlation was observed silence.

The main purpose is the identifying productivity barriers of governmental organizations in Iran. In this regard, after studying the literature and theoretical foundations of research, a number of important barriers to productivity governmental organizations selected for review and the impact on the productivity of governmental organizations examined to productivity barriers ranking Iranian governmental organizations, a questionnaire of 19 questions, was designed. In order to ensure the validity of the questionnaire to compose the questionnaire of a number of the university and organization’s experts were consulted. Cronbach's alpha was used to measure the reliability of a value that 0/93 is obtained. The questionnaire was distributed to a sample of 50 people. Obtained data (FVIKOR) and were analyzed using EXCEL software and the effects of barriers to efficiency the Iranian government, were identified. The results showed that "governing priorities for the status quo," first rank "incomplete research and development," the last place has an important loss in productivity organizations.