نشریه تحول اداری
پیاپی 66 (تابستان 1400)

Knowledge management in the sense in which it is inferred today has a history of about fifty years in the world and the presence of this concept in the Iranian scientific literature is about two decades. The decree on knowledge management in government agencies, along with the relevant executive instructions, has also been recently announced. However, streamlining knowledge management in the executive apparatus requires careful consideration of scientific frameworks. This article proposes a framework for action with the aim of explaining the executive and operational components of knowledge management in the public sector with regard to the considerations of the guidelines as well as the conditions of government agencies. By implementing this framework and the proposed measures in the framework of the eight processes of knowledge management, senior managers of government agencies will perform better in implementing knowledge management.

Knowledge as an organizational asset is becoming more and more important to organizations. Advances in technology and the use of different tools to acquire and apply knowledge lead organizations to become smarter. Organizations that can keep pace with technological advances and gain the required knowledge are able to increase their competitive advantage over other organizations. In this article, with a look at the concept of artificial intelligence, we examine the basic principles of knowledge required in its process of being intelligent. According to these principles and ethical and law-based approaches in the principles of artificial intelligence, the creation of an intelligent knowledge base as well as the principles of implementing artificial intelligence in the organization are examined and some frameworks of artificial intelligence are introduced.

The emergence of the Internet of things has created new contexts and processes in knowledge management and knowledge flow in organizations. In this paper, we will see how different forms of this technology facilitate knowledge management and flow in organizations.

This review study adopted the secondary research method and used the results of previous studies.

In its simplest forms, the Internet of things can be utilized in state-run organizations via the use of RFIDs, geographical positioning or face and fingerprint detection systems, surveillance cameras, various sensors, and intelligent systems that process data by using inference engines.

In the near future, the high penetration of technologies such as the Internet of things in state-run organizations will be inevitable. By increasing the speed and precision of collection, creating a huge database, helping the smartization of processes, and improving the information system, the Internet of things can assist organizations in facilitating knowledge generation, development, and dissemination via intelligent data processing and inferencing.

The present study deals with the role of organizational trust in the knowledge management system and examines the challenges of trust building and its use in knowledge sharing in the executive apparatus. This article is applied in terms of nature and audience, and is exploratory in terms of purpose and in terms of review and library method. The results of this study showed that the existence of trust has good results on the success of knowledge-based processes in organizations. Trust in various forms (such as: trust in the organization, trust in the system, and trust between employees) facilitates the knowledge sharing process. In different departments and organizations, if the people of the organization trust each other and the organization, the process of knowledge sharing, organization and application of knowledge is well done and provides the basis for successful implementation of knowledge management. Supporting the reciprocal transaction agreement, adopting clear policies regarding the use of intellectual property, using self-publishing to promote ownership, creating overlap in the atmosphere of employee trust are among the important measures that can improve the success of the knowledge management system in offices and organizations of executive apparatus.

During the Fourth Industrial Revolution, knowledge, along with data, as an intangible asset, found an important place in modern organizations. The best and most effective application of organizational knowledge in an organized, managed and integrated way in the organizational culture, creates significant economic, social and cultural progress in the organization. The flow of knowledge is invisible, but the effectiveness of the knowledge management process strongly depends on its continuous flow, and this is defined as a process of knowledge transfer between individuals or as a mechanism of knowledge processing. Failure to use knowledge flow platforms creates barriers that cause temporary constraints, lack of motivation and awareness among employees, and insufficient coordination between departments, and imposes heavy costs on the organization. Knowledge flow management seeks more to establish knowledge communication between people working in an organization; Teach methods of using organizational knowledge; Provide the basis for the transformation of personal knowledge into collective knowledge and vice versa, and ultimately strengthen innovation and creativity. In this regard, this paper seeks to promote the advance transfer of knowledge in modern organizations by providing a conceptual model for a new approach to knowledge flow management called knowledge logistics.