نشریه مدیریت استاندارد و کیفیت
سال دوازدهم شماره 3 (پیاپی 44، پاییز 1401)

Before starting on the Knowledge Management (KM) journey, it is important for the organization to know its strengths and opportunities for improvement. The purpose of research is to design a new tool (ISORAT 30401) to help organizations conduct a readiness assessment for KM based on ISO 30401: Knowledge Management Systems – requirments. To achieve this purpose, the APO KM Assessment Tool was used as a primary design framework. This article critically was benchmarked the structure and content of the ISO 30401 against the APO KM Assessment Tool taxonomies with the methods of Content Analysis and Meta Synthesis. The comparison results showed that the APO readiness assessment tool is compatible with ISO 30401 knowledge management systems. KM Readiness Assessment process based on the ISO 30401 Framework involves 45 questions. The questions are divided into 9 categories: Context of the organization, Leadership, knowledge management culture, Planning, Human capital, Processes and Operation, Technology and Infrastructure, Knowledge Management System, Outcomes. This researchs adds further legitimacy to KMS research, design, and applications based on ISO 30401 and provides guidelines for further development and operationalization of this ISO standard by certification bodies and implementation by managers. It is suggested to use this tool in organizations for validation and study the results against APO tool.

With increasing environmental concerns from consumers, governments, and communities around the world, manufacturing companies are seeking to develop eco-friendly programs such as green product development, green brand and technology. Current research focuses mainly on the impact of quality management on overall innovation and the inconsistent findings, and the impact of quality management on green innovation or sustainability opportunities has rarely been investigated. The purpose of the present study was to investigate the impact of applying a quality management system with a moderating role on green innovation. The present study is applied in terms of purpose and in terms of descriptive-survey data based on structural equation modeling. The statistical population of this study includes the staff and managers of Iran Electronic Industries Company. Data collection tool was a questionnaire. To assess the validity of the questionnaire, divergent validity, convergent validity, and PLS software were used. Cronbach's alpha test was also used to determine the reliability of the questionnaire, which was higher than 0.70 for each of the variables, indicating that the reliability of the questionnaire was confirmed. It shows that the use of quality management system has a significant effect on the role of environmental regulation on green technological innovation, green product innovation, green process innovation, green management innovation.

With the increase in competition in the smartphone industry, understanding what factors influence the perception of smartphone buyers and affect their selection and purchase process has become an important issue for manufacturers and academics. This study examines the effect of the three appearance components of color, design and packaging on smartphone consumer preference and brand personality, as well as evaluating the effect of brand personality on smartphone consumer preference. This study is descriptive in terms of practical purpose and information gathering. The statistical population of the research includes smartphone users in Iran, and the statistical sample of 404 people was made available by sampling method and the questionnaires were completed. The desired questionnaire is prepared by studying the theoretical foundations and using a standard questionnaire. Data were analyzed using SPSS and LESREL software. The results showed that the appearance components of the product (color, design, packaging) have a positive and significant effect on consumer preference for smartphones and brand personality. Also, the positive and significant effect of brand personality on consumer preference for smartphones was confirmed. The results of this study provide several theoretical and practical implications for marketing management, consumer behavior, and the smartphone industry.

One of the most the challenges of the new age that corporate managers face is identifying, determining the degree of importance and categorizing knowledge that recognizes what knowledge is inappropriate for a good organization or knowledge to prevent its unnecessary accumulation. Therefore, considering the necessities mentioned above, the purpose of designing a model is to investigate and analyze the phenomenon of Organizational forgetting in social security organization using the theme- Dematel Combined approach. In this research, in order investigate and analyze the phenomenon of Organizational forgetting in social security organization, theme- Dematel Combined approach was used. The findings were obtained through an interview with 12 experts (who were experienced managersin social security organization with above master's degree, and experience and knowledge in this area) and a theme- Dematel Combined approach. So, firstly, the theory of Organizational forgetting in the social security organization of Iran was developed using the themeanalysis technique, and then Dematel Combined approach was used to examine the relationship between the components of the Organizational forgetting model. This research was expressed using the shape and size as well as the number of output and input arrows of each criterion, taking into account the assumptions of the Effect and Effectiveness of Dimetl, as well as the severity of the impact and the effectiveness of the criteria.

The expansion of issues related to quality management along the supply chain, as well as the movement of the concept of organizational performance to sustainable development and the integration of these three areas together, created an emerging research field in sustainable supply chain quality management (SSCQM). This research is looking for whether SCQM is effective on sustainable organizational development or not. SCQM dimensions were defined in 7 and sustainable development in 3 dimensions; The effects of each of the dimensions of SCQM were analyzed with the PLS-SEM approach on sustainable organizational development with the data obtained from 184 supplementary questionnaires by the experts of the National Oil Products Distribution Company of Gilan region. The research, in terms of practical purpose and in terms of collecting descriptivesurvey data and considering the relationship between variables, is considered to be of correlational type. In the measurement model, composite reliability and Cronbach's alpha were used to check reliability, and convergent validity and discriminant validity were used to check validity, and according to their values, the measurement model has adequate reliability and validity. In the structural model, path coefficients and t value showed that all SCQM dimensions have a significant effect on sustainable development dimensions at least in one path; Therefore, it can be said that SCQM dimensions have an impact on sustainable organizational development. The construct of focusing on customers has the strongest effect on economic development, and the two constructs of supply chain quality leadership and supply chain quality information system have a significant effect on all three dimensions of sustainability.

Standardization is the process of applying a set of rules to obtain the benefits of an orderly approach in a given activity. One of the tools for integrating the organization's processes in order to facilitate the implementation of operational activities is the standardization of processes. It is stated in the strategic document of Customs in Horizon 1405, the main weaknesses of this organization are related to organizational processes, some of which include the unbalanced growth of customs processes, lack of implementation of management review of processes, and weakness in the process structure. The current research aimed to reduce costs, improve the process structure, improve cooperation, and facilitate decision-making in the customs organization, presented a model for the standardization of customs processes using IT management and process management. In this research, the method of design science has been used. The reason for choosing this method is to change the view from a central problem to a central solution. The data of the current research was collected using thematic analysis and themes based on the interviews conducted with 11 customs experts who were selected in a purposeful way. The results of the current research are divided into two main parts, the first part refers to the standardization of organizational processes and the second part refers to the consequences of the standardization of organizational processes.