Journal of Information Technology Management
Volume:1 Issue: 2, 2009

This paper aims at designing a path for the creation and preservation of learning organization through knowledge management process. Knowledge management process includes knowledge creation, knowledge documentation, knowledge dissemination, and knowledge application elements. The basic idea of this paper is that documentation step (including knowledge storing, valuation, coding and classification) plays a key role in knowledge management process and has substantial effects on the creation of learning organizations and the improvement of organizational performance.

The aim of this paper is to identify the quality factors of Business to Business (B2B) electronic commerce applications. Having in mind the above-mentioned goal, a model will be developed in three phases. At the first stage, well-known software quality models are studied for choosing a model as the basis and using the quality factors of web applications and through referring to the quality characteristics of the existing B2B applications, the quality characteristics of B2B applications are added to the model. In the second phase, each of quality factors of model is weighted from the both viewpoints of the developer and the user. Finally, proposed model is evaluated through metric evaluation method.

Customer Relationship Management (CRM) is a productive tool for monitoring the customer and recognizing their characteristics, behaviors, and his/her requirements and anticipating his/her reactions in order to establish a long term and strong relation with customer. CRM is a business strategy selecting and managing the most valuable customer relationships. CRM includes different parts and dimensions that covers the whole stages of business from marketing to conclusion of contract, R&D, product/service design, sale and period after that. One of the important tools applied in CRM is Customer Lifetime Value (CLV). CLV allocates a quantitative value to each customer or a specific group and ranks them with this quantity. Different methods have been introduced to calculate this quantitative value. This paper tries to analyze all mentioned methods and presents the weakness and strength of each method. The most weakness of the typical method is not to concentrate on the future value of the customer. In order to rectify the weakness, in this paper an innovative model which combines two methods of RFM (which considers qualitative factors) and ROI (which considers financial factors) has been introduced. The validation of the model has been accomplished based upon real case study of one of the Iranian Insurance Companies.

The purpose of this research is to find the reasons of users avoidance from Internet advertisements. In this research it has been reviewed about the ideas of 100 people sample of Internet users via Tehran city by using a 19 items questionnaire. The result of research has shown that no reliance on internet advertisements has mediation effect on the relation between perceived obstacles of purpose and behavioral avoidance changes Lp<0.001, B=0,570) and it has included 22% of behavioral avoidance changes of Internet advertisements. The perceived obstacle of purpose has negative effect or behavioral avoidance of Internet advertisements. (P<0.001, B=-0.481).T student test also confirmed the mediation of unreliance which the score of behavioral avoidance from internet advertisements in the group of low unreliance (high reliance) (t=3.04, P<0.001). This research is functional as the view point of purpose and it is descriptive and measurable in the point of method. Different statistical tests specially hierarchical regression, have been used in studying the results and conclusions

In spite of huge funding on hardware and software to implement knowledge management (KM), organizations have not achieved their expectations. The present research is an attempt to provide a reply to the following fundamental question: What kind of approach does an organization have to take to lead it to competitive advantage based on the company's key resources? In other words, what is the path towards maturity for an organization to get the most out of its knowledge? And what processes are the organization supposed to invest in, in order to the knowledge management to be in line with its objectives and requirements? Research method is an exploratory research using Grounded Theory in which data types are qualitative. For data gathering, we used purposeful sampling and semi-structure and in-depth interviews (individual and group). Then, Constant Comparison analysis was used for data analysis. The implementation model reveals that the KM development is realized through a four-loop learning process, in a way that the organization resources through the process, are upgraded and transformed into pivotal capabilities and competencies. Therefore, if an organization fails to fulfill this process, all its investments come to nothing and are wasted. The model offered here elaborates the stages of the development and implementation of KM and illustrates the essential role of each of the following crucial matters in KM implementation: learning processes and loops, the organization resources and the innovative use of information technology.

E-business maturity level assessment is more a qualitative activity rather than a quantitative one. So, a method is needed for formulating the effects of different factors on the maturity level of an organization and on the other factors. The objective of the present article is to elaborate fuzzy models of interactions among different factors and their effects on growth of e-business approach in an organization. First, factors mentioned in the literature as affecting e-business approach were indentified and then by using Delphi method they were classified. After that, by using FCM method, graphical representations of factors and their interactions were demonstrated and using those graphs, causal relationships among (node) concepts were identified and analyzed.

The existence of virtual teams is one of the positive achievements of information technology in organizations. Using information technology, these teams have greatly facilitated organizational operations. Organizational identity is one of the issues faced by virtual teams. Due to the absence of face-to-face interactions in virtual teams, organizational identity is undermined in such teams. This article attempts to study the effects of virtual teams on organizational identity, and to analyze their organizational outcome on the members. Present research method is descriptive and relational and data collection method is a questioner. The results of this study indicate that there is a very strong causal relationship between organizational identity and organizational behaviors such as job satisfaction, organizational commitment, job involvement and organizational citizenship behavior. Among factors causing identity to develop, the two factors of culture and place show meaningful relationship. But there is no meaningful causal relationship between time and identity.

Firms of Information Technology industry operate in a special environment. This environment is characterized by a set of general, global attributes, including dynamicity and instability in relatively short periods of time. The firm's inability to realize and manage the internal and environmental risks has resulted to many unfortunates, such as forced change of ownership, size, and bankruptcy of many. Meanwhile, risk management can be a very effective heal. Risk management helps organizations to achieve their vision with much less strategic faults, and create a systemic view of how risks and risk management hedging affect the organization's performance. In strategic level, risk management will be in the form of Enterprise risk management. This paper concentrates on risk identification among different phases of risk management. The developed model measures the effect of enterprise risk categories on organization's financial performance via its intangible capital. Correlation and Structural Equation Modeling suggest that risk identification positively enhance the intangible assets of the organization. Besides, it confirms the positive effect of information capital on financial performance. According to the findings, some priorities are suggested for intangible capital effect on performance as well.