پژوهش نامه مدیریت تحول
سال دوم شماره 1 (پیاپی 3، بهار و تابستان 1389)

Undoubtedly survival password of capitalism in the very competitive world is organizational knowledge. Resources of knowledge production are organizational dialogue forums that capture multiple dialogues and at the same time different dialogues. If organizational mouths be pressed to silence, employee’s opinions that are the engine generating organizational knowledge will be fossils. When the staff silence as a strategic investment of an organization, management must feel their major managerial risk. Data for this descriptive study was collected from 280 employees of a public organization by a standard questionnaire containing 28 questions to evaluate eleven original hypotheses. In this study, we first described the concept of organizational silence and silence behavior then the empirical relationships between silence climate and silence behavior in interaction with job attitudes in the public sector were discussed thoroughly. SPSS software was utilized to analyze research data using correlation tests and path analysis technique. The results showed that there is a significant relationship between silence climate dimensions (top management attitudes to silence, supervisor attitudes to silence and communication opportunities) and job attitudes with behavior silence employees. The findings showed a relatively strong positive correlation between top management attitude and supervisors’ attitude with silent behavior of employees. Furthermore, a relatively strong negative correlation was observed between communication opportunities and employees job attitudes with silence behavior employees

The environment in which organizations work is dynamic, complex and unconventional. Therefore, top managers seek for solutions to overcome these uncertainty and complexity by empowering their human resources through creation of a learning environment where employees are kept updated. Such investment in turn, is expected to contribute to organizational performance and eventually build bases for competitive advantage. This study investigates the relationship between organizational learning and empowerment. The objective of present article is to evaluate the relation between organizational learning and empowerment of Tarbiat Modares University's employees. For this purpose, two standard questionnaires in the field of learning and empowerment were used and the data were collected and analyzed to specify the aspects of organizational learning on empowerment. In this research, the statistical population includes 271 employees of Tarbiat Modares University holding at least a bachelor degree. A sample of 74 employees was randomly selected using kokran sampling plan. From 90 questionnaires distributed 89 questionnaires were returned, and data was analyzed using SPSS software version 15. The research results indicated a strong correlation between organizational learning and empowerment. According to the findings, although, aspects of empowerments (Competence, Self – Determination, Impact, Meaning and Trust in others) reasonably exist among the university employees, three aspects of organizational learning (Team work, Knowledge sharing, Partnership leadership) appears to be lower than standard. However four aspects of organizational learning including shared vision, organizational culture, system thinking, and development of staffs sufficiency, are higher than standard.

Nowadays, work has been indispensable component of human life. Every day people spend a lot of their time in organizations. Unlimited organizational pressures and desires force people to work continually and consequently increase possibility of work holisms formation in people. Work holism phenomenon in particular is experienced in jobs that require high mental energy from employees. The objective of this research is to investigate the role of personality traits in work holisms formation among faculty members at Tehran University. Research methodology includes both descriptive and correlation analysis based on Structural Equation Modeling. Data was collected by means of designed questionnaire that was distributed among faculty members at University of Tehran. Research result indicated that personality dimension such as conscientiousness; extraversion and openness to agreeableness have a positive relationship with work holism, whereas personality dimension such as neuroticism and agreeableness did not appear to have meaningful relationship with work holism.

In recent years, supply chain management and its performance measurement has been an area of interest to both scholars & practitioners especially in the field of operation and production management. The purpose of this paper is to propose and validate a new framework based on total quality management and EFQM concepts. In this research we try to develop a synthesized model by comparison of EFQM measures, recent supply chain performance measurement literacy, and socio economical contributing factors of Shahrvand Chain Stores. The model was measured by questionnaire approach. The criteria's reliability, validity and criteria's weight evaluated by advanced statistical and mathematical methods. The results of the research reflect significant difference between current & desirable situation for some of criteria of the model. It is important to notice that the findings of this research should cautiously be generalized to other organizations of the same line of business since the model has only been tested in one supply chain. In other word, because of the nature of the case study, external validity of the model is not justifiable.

Developmental performance appraisal pays especial attention to employee's appraisal reactions. In this appraisal, positive reaction and positive feelings towards appraisal approach is an indication of performance appraisal success. This performance appraisal consists of goal setting and feedback activities. In Developmental goal setting and feedback, employees recognize them as clear, relevant and understanding activities. The aim of this research is to investigate the relationship between developmental performance appraisal and work performance and the influence of affective commitment, intrinsic motivation and autonomy orientation to this relationship. The research was conducted in a regional manufacturing firm in Iran and data was collected by utilization of a standard questionnaire. Before distribution of the questionnaire, appropriate techniques were used to assure acceptable reliability and validity of the instrument. Results from survey showed that the relationship between developmental performance appraisal and work performance was mediated by employees’ intrinsic motivation, and strongly moderated by their autonomy orientation. For employees with a weak autonomy orientation, the relationship was positive, but for those with a strong autonomy orientation, the relationship was negative.

Organizational socialization plays a crucial role in the early stages of employment for newcomer. It has been found that socialization reduces the negative effects of unmet expectations on overall organizational effectiveness, including employee commitment – an issue that has become a new challenge for many companies. The purpose of this research is to study the relationship between the organizational socialization and the organizational commitment at Kurdistan province Gas Company. A sample of 190 was randomly selected from employees of the gas company. Two sets of questionnaires based on Jones organizational socialization and Allen & Meyer organization commitment models were used for the purpose of data collection. The questionnaires’ validity was determined based on the viewpoints of organizational behavior and human resource management experts, and the reliability of both questionnaires was estimated through Cronbach’s alpha coefficient that accounted for /85 and. /82 respectively. The results showed that organizational socialization was significantly and directly related to organizational commitment. The Regression analysis also indicates that fixed and investiture tactics appear to be appropriate predictors for organizational commitment.

The purpose of this research is to investigate the relationship between personality big five factors and sales performance by studying 205 sales persons of Kalleh FMCG company. According to results of this research there is a negative correlation between sales performance and neuroticism. However, extraversion and conscientiousness have affected sales performance positively. But we found no meaning full relationship between openness, agreeableness and sales performance. Furthermore, examining the relationship between sales performance and other personal characteristics such as age, sex, educations, and job experience showed no significant correlation. In our research, we also tried to recognize the factors structure of sales performance in the market of Iran through deploying factor analyses method according to the result of this analysis "direct sales", "market recognition", "improving the relationships & accuracy in evaluating reliability of customers" and "unsuccessful sales efforts" can be considered as components of sales performance in Iran. Comparing with job description of sales persons which was provided by Armstrong, it can be deducted from the findings that "accuracy in evaluating customer reliability and unlaces full sales efforts " are specific characteristics of the market of Iran.

Failures and consequent complaints that are inevitable whenever any service is provided, requires a well known logical regulations to handle the customer's complaints. The purpose of the present study is to investigate the effect of the perceived justice of the airline customers in the process of resolving their complaints, on their favorites and also the consequent trust in the respective company. To this end, 273 questionnaires were distributed among the passengers of Mashhad's Shahid Hasheminejad International Airport, who had faced at least one service failure in the recent last two years and had complained to the respective company. Structural Equation Modeling approach was applied to process and analyze research data. The results have confirmed the effect of all aspects of justice on the extent to which the costumers feel satisfied by the service recovery. It was shown that the interactional justice leads to the maximum recovery satisfaction and procedural and distributive justices stand after it. Also the effect of the costumer's satisfaction of the service recovery on their trust has been confirmed.