International Journal of Information Science and Management
Volume:8 Issue: 2, Dec 2010

Delivering added value public e-services often requires cooperation between two or more government departments. In general, such cooperation is ensured by implementing interoperability between automated business processes. In spite of the existence of several works interested in public online services in general, only few of them were focused on measuring interoperability degree, whether used or required, to deliver them. In this context, the objective of this paper is to propose a new quality indicator for interoperability assessment of public integrated e-services. This indicator takes into account three main aspects: interoperation potentiality, interoperation compatibility and operational performance. Finally, to better illustrate how to use the proposed measurement method, we present a practical example of integrated public e-service. This work takes the case of a national library which proposes an online registration service.

As mobile technologies are becoming more advanced and mobile devices are making a big impact on daily life, a new type of payment system named mobile payment (m-payment) has emerged, enabling users to pay from their wireless devices especially mobile phones. This paper analyzes currently available Wireless-payment systems and finds the stored-value card to be the best overall payment scheme for mobile banking. A good payment protocol should balance the requirements of security and convenience. WAP (Wireless Application Protocol) is one of the prevalent wireless technologies is being embraced by the banking sector. This leads us to suggest that multiple usages can be added to m-payment systems with higher security merit so that they can gain a critical customer base. This study is trying to compare the way of WAP, with other payment technologies and wants to show that by using Analytic Hierarchy Process(AHP) method in mobile banking can provide the goals of the users properly.

It is difficult to prevent accidents in the transport of hazardous goods, so the development of strategies for managing crisis situations and the optimization of action plans are important. The crisis situation is a continuous event in time when its evolution is unpredictable because it depends on a whole of complex factors resulting from the environment of the crisis. Decision making in crisis situation is complicated because it depends on a set of distributed actors in the environment where each one with its own perception of the problem. The continuous evolution of a crisis situation and the need of cooperation between the actors make the optimal decision making difficult. The aim of this work is the development of decision support system “DSS” to assist actors in crisis situation in order to anticipate the evolution of an incident and to determine the effectiveness of strategies used and the allocated material. The proposed DSS is based on a multi-agent system “MAS” used for the reproduction of collective and multi-actor decision-making scenarios. Our system receives accident’s alerts from GOST “platform for tracking hazardous material containers in real time”. This paper presents the proposed model for managing the risk of transporting hazardous goods.

Problem statement: The research's problem lies in the fact that deploying m-commerce technology in Jordan represent the first serious trail to understand and explore the critical determinants that affect deploying mobile commerce technology. Approach: This research applied TAM model using the following variables: Perceived trust, perceived usefulness, perceived ease of use, social and cultural values and economic issues to explore determinants. The result of the distributed 210 questionnaires to mobile commerce users in Amman Stock Exchange (Brokers and Investors) and 179 were returned correct and studied, reveal that perceived trust, perceived usefulness, perceived ease of use, social and cultural values have significant association with intention to deploy mobile commerce technology while economical issue is not significant. The results of the research indicate that TAM have capability in exploring critical determinants that affecting the intention to deploy mobile commerce technology in Jordanian marketplace, therefore, further studies are recommended to explore the critical determinants of deploying mobile commerce technology in other economic sectors.

Performance evaluation in big organizations plays an important role in recognition of strategic and operational goals. Regarding to this concept, some performance indicators and their communication with goals and activities must be assigned, measured and analyzed. Nowadays information technology is a main driver of any business, as you know business process of information technology is different. As a result, managers of this section need to evaluate their performance of department with a different metric. Since Performance Indicators for evaluating IT sector are too many in this paper we try to introduce Key Performance Indicators for IT sector, relate them to plans and goals of organization and finally represent some samples for that.

The implementation of inter-organizational systems like business- to- business e-commerce (B2B e-commerce) is being categorized as a system with high degree of difficulty since it involves complexity of the multiple relationships and interactions between trading partners. Companies need to consider their own strengths and weaknesses before making decisions to explore new B2B e-commerce without weakening the existing traditional marketing channels. The main aim of this paper is to generate understanding on the development of weighting score of internal and external barrier indicators which impact the B2B e- commerce development of the Small Medium Enterprise (SMEs) in agro- based industry. The analytical process hierarchy (AHP) has been used to establish ranking so that key elements can be determined. The AHP is used due to the fact that its utility outweighs other research methods in terms of providing a more accurate and consistent judgment. Thus, companies able to identify their readiness level for implementing B2B e-commerce and every aspect needed to improve them selves before implementing the applications.

Information and knowledge management have become crucial to the development of a competitive edge on the market. This requires the gathering of complete and consistent information in an environment where companies are working increasingly with a vast network of partners. In this paper, we investigate the case of platforms on the tourism market selling trips in boxes thanks to a wide network of partners upstream (service providers) and downstream (distribution network). A particular case feature here is that the product is bought to be gifted which increases the complexity of the information gathering process. The information needs are defined as well as the potential information gaps. Solutions are discussed in order to reach information consistency through greater Information System integration: bridging information gaps appears to be mostly feasible but still leaves one actor in the shade. Platforms in the tourism market, even though they may get a good degree of qualitative information, will not achieve perfect information.

The fast pace of advancement of the electronic communications post war has transformed many traditional aspects of social and technological life from the ubiquitous access to global information to personal mobile contact with friends and family. In the commercial sector, the electronic commerce or electronic business encompass any form of commercial transaction using Electronic Data Interchange (EDI), Electronic Funds Transfer (EFT) or other technologies to facilitate such exchange. Having its roots in late seventies, and spurred by a host of emerging technologies since its introduction, e-commerce faces a myriad of challenges and risks due to its pervasive nature. Major developments in personal (credit cards, ATMs) and business (ERP) transactions during late seventies through to nineties have fuelled the rapid growth of the electronic business culminating in the current explosion of the world wide web based transactions. However, in view of their impersonal and pervasive nature, electronic transactions are generally susceptible to fraud and improper use. The management of Risks is regarded as a key element of good business approach and governance. Whilst many aspects of business activities entail degree of risk often left to the discretion of the enterprise, the safety, environmental and governance issues are increasingly scrutinized and regulated. This lecture introduces a generic risk based framework founded on a number of systematic and systemic principles & a review of best practice in systems safety, security and sustainability. A candidate framework comprising assessment and management dimensions each founded on 7 key principles is synthesised and proposed for adoption across all e-commerce applications from business to business (B2B) to business to consumer (B2C). The framework offers a strategic yet coherent and scalable approach to risk assessment and management which can be mapped to the specific requirements of an organization or industry sector as appropriate. The framework as a strategic paradigm encompasses many matters of concern to the current and future of e-Commerce including security, trust, commercial and reputational risks, governance transparency and statutory compliance. It provides a robust systems foundation for a holistic and comprehensive incorporation of policies, tools and practices for decision support, monitoring of performance, detecting trends and timely detection of mishaps and activation of remedial actions and loss control plans.