مجله پژوهش های مدیریت عمومی
پیاپی 11 (بهار 1390)

Situation of this varying world has made everyone understand that the only competitive advantage of a tomorrow organization is that its managers learn how they should learn sooner than their competitors. This is the concept of agility. Organizational agility in today variable world has an incremental importance. A lot of experts have stated that the most successful enterprises of the tomorrow are the ones that are more agile. That is why this survey is going to measure organizational agility by using questionnaire and answer to this question that if the High Informatics Council pays attention to the agility in its ranking or not. However the main result of this survey says that the ranks of the High Informatics Council can not release the amount of organizational agility. Beside that, it is obvious that some factors such as the ability to make basic changes in the organization have affection on the organizational situation. So such organizations can pay more attention to these factors in order to make improvements.

Organizational citizenship behavior (OCB) is of key importance in the workplace. Researchers have discussed numerous motivation factors affecting organizational citizenship behavior, but they have not examined the relative contributions of job standardization to organizational citizenship behavior. This article describes an empirical study that examined the relationship between job standardization and organizational citizenship behavior in educational organizations sector. Regression analysis of survey data from employees of Payame Noor University of South Khorasan province supported the relationship between job standardization and organizational citizenship behavior. The analysis of variance (ANOVA) revealed that high degrees of job standardization indicate a higher level of organizational citizenship behavior.

This research was investigated on amount of managements’ social capital and relationship of social capital and their self-esteem. For these purposes, 59 managers were selected with a systematic random sampling among managers of high school in Zahedan second district. Data was gathered by the social capital questionnaires that have three components of trust, knowledge and attention and participation. Self-esteem was assessed by the Aizeng standard questionnaire. The results indicated that school administrators have the desirable level of social capital. The results also showed that there are significant and positive relationship among self-esteem of managers’ and trust, consciousness, attention and participation of managers. Stepwise regression analysis showed that components of trust for all the managers and the consciousness, attention for the male are the strongest predictors of self-esteem.

This research has done for studying the effect of organizational structure on foreign performance of Iranian exporter firms. The nature of research is descriptive and based on data collection method is survey research. The statistical population is Iranian exporter firms that is selected 75 firms as statistical sample by judgment sampling of nonprobability sampling methods. This sample covers 90 percent of Iran nonoil exports. It used questionnaire for collecting the required data and used the variance analysis and multi regression methods for analyzing data. Results show organizational structure has affect on foreign performance of Iranian exporter firms. Also, the portion of organizational structure in predicting of foreign performance of Iranian exporter firms is 42 percent.

The purpose of this research is to investigate the relationship between the personality traits and organizational commitment and then investigate the effect of leadership styles on this relationship. The employees of mellat bank branches in zone two of Tehran, which 850 peopled reported, has selected as society. In addition, 230 employees ha selected as sample. In this research, the data analyzed from 200 questionnaires and for analyzing the data Pearson correlation, structural equation model (LESREL) and regression test have used. The results of research reveal that all of the personality dimensions (nervousness, openness to experience, agreeableness, extraversion and conscientiousness) have significant relationship with affective, continuance and normative commitment, except the relationship between openness to experience with normative commitment that not confirmed. All of the relationships were positive, except nervousness that has a negative relationship with three commitments. In addition, the results of research shows that the transactional style had a moderating relation with nervousness, agreeableness and conscientiousness, in opposition, transformational leadership had a moderating effect with extraversion, openness to experience and conscientiousness.

Currently a lot of the concepts, theory and management literature generally centered on the customer review and rewrite have been. In a competitive market, where traditional ideas of overthrowing and destroying customer loyalty is good or bad customer service to the complexity of desire that Meanwhile Customer Relationship Management (CRM) can effectively enhance customer service and maintain reassure customers. Considering the low penetration of insurance in our country as well as rapid changes in the industry, sometimes using some new methods such as customer relationship management and scientific unintended result of causing the loss of these efforts is that sometimes we see therefore reverse the leaves. Accordingly, this research explains the conditions and favorable factors in the priority scheme implement successful customer relationship management from employee anticipation in entrepreneurial insurance company have been investigated. The purpose of this research application is considered to be and the nature and methods of the investigation other than descriptive - analytical be considered. Community survey to the headquarters of the KARAFARINI insurance and sample collection is selected. Research results also showed that the influence of technology components in a successful implementation and customer systems with the appropriate organization of its components, knowledge management and final component of the priority focus on key customers the most impact on system implementation CRM pass.

The purpose of conducting this research was to analysis the relationship between servant leadership and staff organizational commitment and its components. Statistical population of this study includes all of the official and contract employees in Esfahan Welfare organization in autumn. 1389. Sampling method is, simple random with using random numbers table based on a list of selected employees. For Collect data and test assumptions in this research has been used two questionnaires: for measurement of organizational commitment used Allen & Meyer (1993) a three components questionnaire of organizational commitment that three components of organizational commitment continuous, normative and emotional commitment.Reliability of this questionnaire based on Cronbach's Alpha obtain 0.763. For measuring servant leadership used to Gholi Pour questionnaire (1388) which has 28 questions and four components of service, humility, altruism and trusty. To determine the reliability of the questionnaire using Cronbach's alpha that obtain 0.948. Data obtained from the questionnaires was analyzed by using Pearson correlation and multi variable regression analysis. Results related to the simple correlation between the variables indicated that: there is a significant relationship between servant leadership and organizational commitment among employers in the Esfahan Welfare Organization(P < 0.01).Also, result show that there is a significant relationship between servant leadership with affective and normative commitment but in continuous commitment there is no significant relationship.