پژوهشنامه مدیریت اجرایی
سال سوم شماره 6 (پاییز و زمستان 1390)

Knowledge Management, as a strategic factor, directly affects on effectiveness and competitiveness organizations. The goal of this research is investigating effective factors on Knowledge Creation Process in SMEs of Mines and Industry Organization of Mazandaran Province based on Nonaka and Tageuchi model. Population were 1151 managers of those active companies of the mentioned organization which 300 samples have chosen for analyzing data collected by Lee & Chui standard questionnaire. The results show that all of the four variables include Socialization, Externalization, Combination, and Internalization affect KCP with coefficients 1.29, 0.87, 1.26 and 0.94 directly and indirectly. Finally, based on the results, it is concluded that KCP is a latent variable and every development of it can be implemented in the real world considering those four variables.

The existence of committed and motivated human resources in organizations is critical for success and competing with other organizations. The current organizations ‎need professional employees ‎for achieving its goals successfully. Today, this type of behavior in management research is called organizational citizenship behavior. The different factors have an influence on creating these behaviors. In the present study these factors searched based on the characteristics of leaders and it is applied on the most important factors among it which is called spiritual leadership. Research has shown that leaders play an important role in the success of organizations and in this field spiritual leaders appear beyond the features. Regarding the role of spiritual leadership in the formation of organizational citizenship behavior, this research has studied the relationship between these two. The research is an applied one, Using correlation method. Among the population of 250 experts who work in the IRIB training center 148 persons were chosen randomly as samples. Data collection was carried out by distributing questionnaires. A causal model was implemented to test the provided conceptual model. Data analysis was conducted by frequency distribution, percentage, Spearman correlation test. Afterwards, all analyzes were carried out by SPSS and LISREL softwares. According to ‎the research findings, there are significant relationship between Spirituality leadership ‎and Organizational Citizenship Behavior (R= 0/582). ‎Finally the article has presented ‎solutions to improve the Citizenship Behavior situation in the Training Center and IRIBU.‎

The purpose of this paper is to study the relationships among market orientation, learning orientation, total quality management, innovation orientation and performance of food companies accepted in Iran stock exchange (bourse). The structural equation modeling and Lisrel 8.80 were used for testing hypothesizes. The questionnaires were distributed among 504 managers of food companies and finally completed by 291 managers. The results show that these variables have a positive impact on companie's performance; but effect of market orientation is greater than other variables. Market orientation effects on organizational performance through mediating variables include learning orientation, total quality management and innovation orientation. In other words, market orientation influence on learning orientation and total quality management, learning orientation and total quality management have an impact on innovation orientation and innovation orientation effects on organizational performance. Therefore, companies must take market orientation as the basis of their business to survive and grow in today`s competitive world.

Today, companies, to protect their competitive advantage against competitors, continually paying more attention to respond to customers demand. A key concept in today’s business world is the idea that there are supply chains (SC) that compete, not companies. Thus, SC performance evaluation has attracted a great deal of attention in SCM (Agarwal et al., 2006). This paper seeks to provide a comparative evaluation of lean, agile and leagile supply chain strategies in Iran Heavy Diesel Company by using expert’s viewpoints and a combined approach of ANP and DEMATEL techniques. The results indicate that leagile strategy is the most appropriate strategy for the company in question.

Information Technology Governance is considered within the responsibilities of the Board of directors and executive management organization and is an inseparable part of governance and the recipient organizational leadership structures and processes that will ensure that organizational information technology supports strategies and organizational goals and develops them as well. Due to its comprehensive nature and dependence of organizations on information technology, the importance of unity among the information technology strategies and business strategies has increased the said unity is the initial aim of information technology governance. this study, compares the maturity in information technology governance between two selected organizations in financial and manufacturing services sectors in Iran using Cobit framework. The results indicate that there are some differences in maturity of information technology governance within two sectors and financial services sector compared with manufacturing one is more matured regarding information technology governance. The average maturity of information technology governance in financial services sector is (1.99) and the average maturity in information technology governance for manufacturing sector is (1.57).

This paper examines the determinants of the export performance of firms in Iran manufacturing firms, using cross-sectional data from 12301 firms in 2007 and a Tobit and Heckman regression model. The study finds that firms that have larger sizes, lower unit labor cost and high capital to labor ratio have a higher probability and a propensity to export. The results reveal that research and development activities in firms have a positive and significant impact on the export performance of the firm. The analysis also indicates that ownership type and human capital are meaningless and unimportant determinants of export performance in the manufacturing sector of Iran.

As in other sectors of the economy, the insurance industry has experienced many changes in information technology over the years. Advances in hardware, software, and networks have offered benefits, such as reduced costs and time of data processing and increased potential for profit, as well as new challenges particularly in the area of increased competition. Technological innovations, such as data mining and data warehousing, have greatly reduced the cost of storing, accessing, and processing data. Data mining can be defined as the process of selecting, exploring, and modelling large amounts of data to uncover previously unknown patterns. In the insurance industry, data mining can help firms gain business advantage. For example, by applying data mining techniques, companies can fully exploit data about customer's buying patterns and behavior and achieve a greater understanding of customer motivations to help reduce fraud, anticipate resource demand, increase acquisition, and curb customer attrition. This paper designs expert system for intelligent fraud detection in e-insurance by fuzzy set theory with data mining approach.