مجله پژوهش های مدیریت عمومی
پیاپی 16 (تابستان 1391)

Manufacturing strategy studies has been focused on manufacturing strategy content and process, and has been attend letter in taxonomic study in this scope. Manufacturing strategy taxonomic studies not only give parsimonious description from organization strategic classes but also that provid nessesary context for more special studies, include performance evaluation, fit configuration in ever class and its theory building. Taxonomic researches have developed in world in narrow, and other hand, scope varity and time are influence variables on strategic cluster. In this study, develop the taxonomic study of manufacturing strategy in Iran. We used from K-mean cluster analys for data analysis. Strategic cluster four is identified. Results demonstrated the different of clusters from other studies. Implications provided for ever cluster, and finally, limitations and purposes expressed.

In recent decade work engagement has gained interest of organizational behavior and human resources researchers. Work engagement as a positive construct has a determining role in explaining and predicting organizational outcomes. In this research data collected from 358 expert of an industrial corporation (including seven companies) in order to investigate the impact of work engagement on organizational commitment. Results showed work engagement has a positive impact on organizational commitment and predicts its variances. Impact of work engagement on affective and normative commitment was positive and meaningful. Work engagement did not have significant and meaningful relationship with and impact on continuance commitment.

By using spiritual indicators in organization or group, leaders create an internal motivation for themselves and an external motivation for their followers. Spiritual and value – oriented leaders give meaning to the acts and operations of their followers in an organization or group by linking them to their profound internal values. Since finding the organizational identification impacts on the behavior of the organizational members and, as a result, on the performance and achieving the aims. Present paper attempts to study the role of spiritual organizational identification. Statistical population consists of employees of four boroughs in Qom Pedagogy (232 subjects). Data collection method is spiritual leadership questionnaire devised by Fry et al (2005) as well as organizational identification questioner provided by Miller et al (2000). The results of testing research hypotheses indicate that all aspects of spiritual leadership impact on organizational identification. Likewise, studying the status of spiritual leadership aspects organizational identification in Qom Pedagogy indicate that both spiritual leadership and organizational identification enjoy favorable status.

Technology acceptance especially in banks which are considered technology‏oriented and technology has an important role in their competitiveness, generally is one of the most important components of success and orientation in Banks, however On the other hand if there is Lack of trust and confidence in the organization's customers, Technology acceptance will be accomplished through a slow process. Hence Researchers have taken the relationship between technology acceptance and organizational trust and its impact on the performance of organizations into consideration. In this study, based on survey data and in the framework of Roger’s theory of technology acceptance and Mayer's theory of organizational trust, examining the relationship between these two factors And their impact on the performance of Mobile Banking From customers have been investigated. To examine the relationship between models variables, Regression is used which In this regard the structural equation model and specifically the structural models of Path analysis are utilized. It should be noted that to confirm or reject hypotheses, Standard coefficient is used in addition to the Test statistic and corresponding p-value. For all paths, Safety coefficient And the error level are 95% and5% respectively. The results Have shown that especially About Acceptance of mobile banking services, Trust is Of the very important role that If is not based on awareness, Acceptance of mobile banking would be Slowly accomplished.

The purpose of this paper is identifying relationship between organizational citizenship behavior, total quality management and performance in industrial firms in Tehran province. For access to these aim 16 industrial firms from 4 sections of automobile, food material, textile and wood production (8 firms is used of TQM method and 8 firms is not used of TQM method) are selected as samples. The current study is descriptive and correlation study. For Analysis of data is used of AMOS software. The result of this paper is indicated that organizational citizenship behavior have not direct impact on performance of industrial Firms in Tehran province but for complete its effect need to managerial methodology like total quality management. In the other hand organizational citizenship behavior in through of total quality management create connection with to customer satisfaction and productivity as two key factor of performance. So TQM has a main role to relationship between organizational citizenship behavior and industrial firm's performance.

Customer satisfaction is a important aspect for organizations services and is highly related with service quality. IT based services in banking industry have strategic benefits for banks, since it can increase: service variety, growth Potential, and improve operations by increasing response rates, improving service quality, reducing costs and avoiding risks. Several studies In Iran suggest that Iranian customers do not trusted to these services and they have some problem with these services. By improving customer service quality and also recognizing and solving problems in IT-based banking services and transactions, Banking organizations could develop a sustainable competitive advantage. Various models and methods are presented by researchers to evaluate the efficiency of banks branches, but there are fewer studies to evaluate the efficiency of the staff units that directly supporting branches. In This study we employ DEA linear programming technique, to measure efficiency of 38 IT service units in Bank Mellatand also their subunits. Firstly by using different processes such as interview with experts, Delphi technique and fuzzy logic input/output indicators are selected for model. By combining, modified Russell model, Anderson-Peterson ranking model and multi component efficiency model (MCDEA) andadd weighted restrictions; we are proposed a model to measure efficiency of these units and their subunits and ranking them. Secondly we measured the impact of other indicators such as academic education and number of human resources and their manager experiences of these units on efficiency.

Currently the nature of business is facing some important and critical challenges and changes that have changed organization's economic activities completely. Issues such as competition expansion, advances in information technology, the changes to organizational structures and economic unit's attempt to reach to a pioneer rank have made continuous improvement of organizational performance inevitable. Survival and flourishing in such environments is possible only through achieving a leading place which necessitates implementation of the leading organization's attributes and focusing on influencing factors on organizational performance. An effective factor on organizational performance is an organization's intellectual capital which is studied in this article. This research studies variable "intellectual capital" on "organizational performance" and meanwhile it seems that variable "organizational learning" influences the relation between these two variables and functions as an intermediary variable. The research population is all the managers and employees of Bank Melli supervising and other branches in the city of Qom and the data have been gathered through questionnaires. To examine the dimensions of the research variables and its construct validity, confirmatory factor analysis has been used and for testing the research hypotheses, structural equation modeling has been used. Findings show that the direct effect of intellectual capital on organizational performance is not very strong. But this variable influences Bank Melli performance through the intermediary variable "organizational learning process". The effect of intellectual capital on organizational learning process has been confirmed. Moreover, the findings indicate that organizational learning process has a direct and positive effect on Bank Melli performance.