International Journal of Information Science and Management
Volume:10 Issue: 1, May 2012

Studying the effects of B2B e-commerce adoption on the SMEs process and structure is crucial for businesses. Extant researches have investigated the impacts of adopting e-commerce and provided some findings, but the varied theoretical approaches have produced results that reflect the impacts of either external or internal factors of adopting e-commerce. However, these approaches did not use a complete model with a broader view of the influential factors and since there is an obvious co-relation between these factors, it is essential to further study and examines the factors behind this problem. This paper attempts to provide a complete framework that covers the two types of factors for which the enterprises can use as a reference. The model was developed based on the latest research findings and enriched by some latest countries adoption trial like China and Iran.

Due to the increasing importance of Internet Banking and the critical actions taken by banks in order to offer Internet Banking services in Iran and also according to the increasing number of customers using Internet Banking services, it is essential for bank marketers to understand Internet Banking customers better. Only through this comprehension the marketers are able to develop strategies and tactics to attract and sustain their customers. In this study we have investigated the influential factors in Internet Banking customer’s attitude. Electronic questionnaires were applied for data gathering through case study of Mellat Bank internet banking customers. According to research findings and conclusions it is suggested to apply different marketing strategies for different age groups, provide customers with the opportunity of using Internet Banking Services and achieving good experiences, and present information and training focusing on Internet Banking benefits.

This article proposes a revised technology acceptance model to measure customers ‘acceptance of internet banking, in Iran. This study uses the technology acceptance model, theory of planned behavior and theory of perceived risk to build a comprehensive model. We designed a questionnaire and used it to survey a randomly selected sample of customers of internet banking, and In June 2010, a sample of 349 customers of national bank of Iran completed the questionnaire. We analyzed the data using structuralalequation modeling (SEM) to evaluate the strength of the hypothesized relationships, if any, among the constructs. The results provide support of the proposed model and confirm its robustness in predicting customers’ intention to accept internet banking and imply that the perceived usefulness is the most important positive predictor and security risk is the most important negative predictor of the intention to use internet banking.

By the explosive growth of B2B e-commerce transactions in international supply chains and the rapid increase of business documents in Iran’s cross-border trading, effective management of trade processes over borders is vital in B2B e-commerce systems. Structure of the localized model in this paper is based on three major layers of a B2B e-commerce infrastructure, which are messaging layer, business process layer and content layer. For each of these layers proper standards and solutions are chosen due to Iran’s e-commerce requirements. As it is needed to move smoothly towards electronic documents in Iran, UNedocs standard is suggested to support the contents of both paper and electronic documents. The verification of the suggested model is done by presenting a four phase scenario through case study method. The localized model in this paper tries to make a strategic view of business documents exchange in trade processes, and getting closer to the key target of regional single windows establishment in global trade e-supply chains.

Faculty members of the universities and higher education institutions are considered as the most influential social classes in the development of public culture. This important feature do achieves more importance in development of social competencies. One of the important social competencies in contemporary society is the use of electronic resources that are directly related to the level of preparedness of the people. This study examines the level of readiness for e-business activities among the Universities'' faculty members in Iran and the related influential factors. The research method is of descriptive-survey type. The statistical population of this study included all faculty members of Iranian University among which 122 units were selected for data collection through stratified random sampling based on Cochran formula. According to the results of this study, the readiness for e-business among the faculty members at initial application stage was obtained. Direct influence of individual factors (risk, perceived benefits, trust, knowledge, experience, function perception) and environmental factors (E''s infrastructure of the country and socio-cultural factors) over readiness for e-business activities amongst the faculty members were confirmed and the related impact for each of the factors was obtained as 0.524% and 0.323% respectively.

Advancement in e-commerce technologies and emerge of web 2.0 applications developed e-commerce. Nowadays, customers are entering new platform, where they are more active than before through participating in business process with the Web 2.0 applications. By the impact of the new stream in e-commerce, social commerce, we propose and test an adoption model at the customer level. Impact of social commerce in the e-commerce has been examined in this research to have a better understanding of consumers’ behavior. This research proposes an integrated model drawing on TAM and SCAM. We collected the data through a survey and applied structural equation modeling (SEM) approach with the aim of partial least square (PLS) to analyze the data. According to the results social commerce components are impacting e-commerce adoption process. In the end conclusion, implications for e-commerce research, practical implications, implementation for IS researchers, key results,limitation and future direction of this research discussed.

The advancement in technology, information and communication has forced banks and financial institutions into hard competition. In this new era technology, people and customer are the elements which the banks are concentrating on them to manage customer relationship and success of banking in customer satisfaction. Electronic customer relationship management (e-CRM) is seen to arise from the consolidation of traditional CRM with the e-business applications marketplace and has created a flurry of activity among companies. The purpose of this study is to examine the competitive advantages on e-CRM in financial institutions and banks and obtain better understanding of the e-CRM benefits. A qualitative research approach was used for this study. Empirical data was collected through interviews were conducted with twenty six banks which just sixteen of them are participated. Our findings indicate Accessibility, Convenience, Services quality, Timeliness, and Trust are the most important benefits of E-CRM. We found that implementation of E-CRM bring about the following competitive advantages: Up to date of banks, Preparation of up to date technology, Proliferation of channels, Marketing and Strategic Factors and Fragmentation of customer segment.

Today, with ever increasing use of knowledge as a critical resource one of the most important matter that all the organization face is The issue of knowledge management. Due to a various efforts for introducing the Business process concept to knowledge management (KM) or the knowledge concept to business process management (BPM) in order to combine the advantages of the two paradigms, certain strategic factors for development of this relation is not yet identified. There is a lack of mechanisms for knowledge capturing, storing and disseminating in business process management. The aim of our study is to identify strategic success factors for KM in all organizations on a broad empirical basis. The paper employs the analytic hierarchy process (AHP), a quantitative method of decision-making, to evaluate the strategic factors of four KM suggestion method via criteria, sub criteria and variety of options in mind, consistent with the literature and help of expert team. The result shows that the technological factors, which have an overall weight of 48%, play a predominant role in experts’ choice of KM strategies.

Mobile technology and mobile learning are considered as important and impressive factors in earning the organizational competencies and achieving competitive advantages and customer loyalty. The purpose of this study is to evaluate the role of mobile technology in customer loyalty. The Mellat bank mobile services are entering a new transition period. In response, the banking industrial is shifting its strategic focus away from attracting new customers, towards retaining existing customers through the promotion of customer loyalty. This paper investigates how mobile learning and the customer satisfaction influence customer loyalty. The adjustment effect of the mobile learning on customer satisfaction and customer loyalty is also analyzed.This study will also examine how mobile technology and mobile learning, affect both on improvement customer loyalty. The population of the study is Mellat bank. Results indicate that mobile learning support the customer satisfaction, and have a direct and positive effect on that. It also effects on improvement of mobile learning which allows us to reach the superior customer loyalty. Such mobile technology is due to the mobile learning. Actually, this article proposes an integrated model covering a variety of factors which influence mobile learners satisfaction, and show us how to track and evaluate customer’ satisfaction and further strengthen the m-Learning system implementation.