نشریه توسعه سازمانی پلیس
سال دهم شماره 1 (پیاپی 44، بهار 1392)

Quality and organization excellence are critical dimensions for promotion of any organization. Attention to it leads to continuons improvement in quality and also excellence targets are pursued. In this article in addition to reminding the necessity of attention to quality and excellence in Iran police service، the designed excellence model in Iran police (MAKNA) is introduced. Also the perceived elements in model، MAKNA auditing levels and the model characteristics are discussed and studied. Then a cross sectional comparison with some organization excellence and quality management models are done and the compared results are displayed. 65% of the countries under study of this article have used ISO 9000 as quality management model and 30% have used the EFQM as model. None of police under study have designed a local model. Also the study results indicated that MAKNA model in 30% is similar to standard ISO 9000 and in 26% is influenced by European model of EFQM and 44% of its characteristics are unique. Therefore regarding the unique characteristics of MAKNA model، its execution can transform organization and improve quality level in police services.

As reinforcement of organizational- citizenship behaviors can play influencing، constructive and positive role on organization performance، anti citizenship behaviors can undermine organization performance too. While this matter is very important and critical، very little investigation is done in relevant concepts، influencing factors and consequences of anti citizenship behaviors in public organizations. Therefore in this article using descriptive research method and Structural Equation Modeling method، influencing factors on emerging anti organizational- citizenship behaviors identified and explained. Statistical population of this research is consisted of personnel and managers of a military organization staff unit in Tehran. Research findings indicated that psychological stress factors، job tension and conflict between life and work directly and feeling inequity factors، organizational incongruence، destructive competition and employment status، age and education factors indirectly affect the emerging anti citizenship behaviors.

Police force as the most basic organ responsible for order and security in society is powerful when it can exercise authority without using physical power tools. Police authority is consisted of psychological and information dominance over criminals and crime-friendly environments to the extent that criminals always feel the presence of police and such feeling has become a significant deterrent in criminal acts. In this research it is attempted to answer the extent and type of police authority from elites and police personnel point of view. Therefore five type of charismatic، traditional، legal، coercive and elite authorities were appraised. The research is metric- descriptive and the researcher self made questionnaire which its reliability and validity confirmed was used. Research statistical population was consisted of two groups of elites and police personnel in Tehran. In elites group about 64 people randomly from among university professors in Tehran and especially from professors in Police University and imam Hossain University and managers and doctorate students in national defense higher university were randomly selected and from police personnel sample about 388 people from among employment personnel in police stations from intelligence and traffic police were randomly selected and studied. Research results indicated that legitimized indexes authority (73) traditional (69) charismatic (67) elites (64) and coercive (53) received the most credits respectively.

Knowledge management system effective deployment requires coordination and effective relation among structure constituents، organization، and organization culture، human resource، leadership، technology and also knowledge oriented process in organization. The main purpose of this research is to prioritize each constituent based on freedman test. This is an applied research and questionnaire is used for data collection. Research statistical population consisted of police staff employed personnel in Tehran among whom 150 people were studied as sample. By rating significance of knowledge management system deployment constituents finally human resource index occupied first priority and organization culture، leadership، process، technology، structure and organization indexes occupied the next priorities respectively.

In this article a methodology is introduced to appraise and measure innovation in Iran police units using innovative method of TOPSIS and weighted average. This method can provide rating for units، comparison among units and set superior unit as model. Therefore regarding the significance of traffic police the suggested methodology is carried out in this unit as pilot so that the way it is used and the possible defects identified and solved. By distribution of questionnaires (self appraisal) among traffic police personnel، the extent of innovation and prosperity in each of traffic police units measured and the results were analyzed. The results indicated that the introduced methodology provides suitable performance in execution. Finally the introduced methodology amended and introduced as final methodology for measurement of innovation in Iran police.

Organization resource planning systems is the latest management tools that can collect available information in organization using information technology in all organization activities domains in a unified and integrative manner and provide the results for organization different levels users and in many cases resulted in organization effectiveness improvement. Since the successful execution of these systems are complex and expensive and provide many benefits for organization، initiation of them without necessary readiness can destroy organization. The research method is analytical from descriptive types. It is an applied research. It is also field centered namely major part of information is collected from experts through interview and questionnaires. Since the successful execution of human resource planning is significance، a model is introduced to help organizations. Therefore by studying similar researches and using specialists and experts’ views، effective factors in establishment and successful execution of organization resource planning in organization identified and after weighing the factors، a model is suggested to execute successfully organization resource planning to enhance effectiveness in organization. The identified factors in this research are management factors، process factors and factors related to human resource and technology.

The standard model of police culture assumes that internal and external stress shapes police culture and that this culture promotes certain styles of policing. This model has been tested using a survey of police officers in the Netherlands. The street-level culture of the Dutch police has some elements in common with what we know from Anglo-Saxon studies، but there are also important differences. Dutch rank-and-file police are less conservative، the machismo element is less dominant and the fundamental mistrust of strangers is not as widespread. The findings of this study generally correspond with the causal relations of the model. Remarkably، no relationship was found between the professional police style and cultural elements in the police.