فصلنامه مطالعات منابع انسانی
پیاپی 8 (تابستان 1392)

To manage any enterprise successfully, it is necessary to perform the all of management duties perfectly and for attaining this goal, managers need specialized information. Managers at all levels have found out that information and communication systems relying on computers (IT) contribute to provide necessary information for effective decision-making, planning and supervision over an organization. By passing from trans-industrial era to information and knowledge age, it can decisively be said that our modern world is on the threshold of second industrial revolution; in such circumstances, the sole competitive advantage for organizations is considered to be customers. This study aims to investigate the relationship between customer relationship management and organizational effectiveness at Tehran Cooperation Development Bank. The main research question is to explore the relationship between customer relationship management and organizational effectiveness in an organization. The variables under study include organizational effectiveness, three variables of service quality, customer satisfaction and organization’s performance and dimensions of customer relationship, three aspects of technology, process and human issues. To determine the number of population, the census method was employed and for data collection, two techniques of library and field study (i.e. questionnaire) were used. This study is an applied research and in terms of data collection method, it is descriptive-survey. Using Spearman correlation technique, the data was analyzed. The findings suggest that there is a direct but weak relationship between customer relationship management and organizational effectiveness, and direct and average relationship between customer relationship management and service quality; no relationship was found between customer relationship management and organizational performance.

The present study aimed to investigate the relationship between the organizational and learning intelligence among office staff of Tehran Education Department to present a pattern to upgrade the organizational learning. The method employed in conducting the research has been descriptive–correlative. Using random cluster sampling method, the population was chosen to be 200 people from among educational administrative staff and the teachers of the three school level (elementary, secondary and high school). Peter Sangeh’s (2000) organizational learning questionnaire and Albrecht's organizational intelligence questionnaire were used to collect the data. To analyze the data, descriptive Statistics (frequency, percentage, mean, and standard deviation), the inferential statistics (Kandal Spearman and Pearson's Correlation Coefficient) and multiple regression method were employed through SPSS software. The results revealed that there was a positive and meaningful relationship between all the dimensions of the organizational intelligence with the organizational learning. Among these variables, two variables of spirit and strategic insights compared with other variables have clarified a higher percent of variance for organizational learning.

Entrepreneurship related studies show that entrepreneurship training is an important and necessary aspect in entrepreneurship development plans of society. The key to successful entrepreneurship training is to find the most effective way for managing learner skills and teaching techniques. If educators are aware of the principles and concepts of administering entrepreneurship courses; however, they do not employ proper methods for transferring these concepts, the courses would yield effective results. This study aims at comparing the degree of using experiential learning in teaching entrepreneurship management at the Entrepreneurship Faculty of Tehran and Management Faculty of Allameh Tabatabbee University and examining the effect of its employment on the improvement of entrepreneurship students and graduates. Therefore, based on Kukran formula, 66 people out of 79 were chosen from Allameh Tabatabbaee University and 220 out of 514 junior students and graduates were selected from the Faculty of Entrepreneurship as population sample. This study is an applied, descriptive and comparative research which has been carried out in a library and comparative manner. The data collection tool has been a researcher-developed questionnaire the construct validity of which has been confirmed by specialists and its reliability was calculated using Cronbach α= 0.8. The results revealed that the more use of experiential learning in entrepreneurship training will lead to more effectiveness of entrepreneurship training courses.

This article intends to consider the use of information technology and modern and comprehension communications (ICT) teaching and learning processes. Based on empirical study, using interviews and document analysis and documents related to the application of information technology and communications in higher education (ICT) in Shahid Sattari University, some important and influential factors on the employment of the information and communications in higher education are analyzed. The findings suggest that the university benefits from sufficient financial resources, required technical infrastructures and proper supportive structures regarding the use of information and communications technology. However, its attempts to link ICT capabilities to issues such as research and educational activities, organizational development and human resource management have not been very successful. Therefore, if it ICT is to play a more effective role in teaching and learning processes in Shahid Sattari Aeronautical University of Science and Technology, there needs to be a better link between pedagogy and various aspects of human resource and organizational development established.

The current research was conducted to consider the issue of services in counseling and research underscoring industrial management organization. The study mainly aims to assess the degree of services’ attraction offered by this organization counseling and research section in terms of customers’ perspective. Research method is a descriptive-survey. To collect data, 130 researcher-made questionnaires with 53 questions were distributed among customers. The results of the data analysis revealed that aforementioned organization has respectively the highest score in financial and economy, IT, market and production, strategy and evolution, human resources, organizing and structure, high level of quality and productivity efficiency, production and operation.

Nowadays, thanks to globalization, technological innovations, knowledge-oriented organizations and development of intense comparative environment, there have been accelerating changes in business settings; thus, enterprises need to have a modern rethinking on knowledge management systems. One of the necessary actions is to consider the consequences of sharing knowledge and factors influencing successful knowledge sharing in the organization. This article investigates the effect of employee empowerment and organizational citizenship behavior on knowledge sharing in Research Institute of Petroleum Industry. To reach this goal, the researchers have conducted a multi-level study to link different concepts including empowerment, organizational citizenship behavior and knowledge sharing within a causal model. The method employed in this study is descriptive and correlational. Questionnaire has been used for data collection and data analysis has been conducted using LISREL software. The results suggested that empowerment has positively, directly and significantly affected the citizenship behavior. There has also been a positive relationship between empowerment and knowledge sharing. Finally, organizational citizenship behavior has had a mediating role in terms of empowerment and knowledge sharing.

Since work and life are the most important aspects of human beings; thus, this study seeks to analyze the necessity of managing the balance between work and life in order to prevent the detriments, consequences and side effects of the lack of such balance. The main question of the current study is: what are the strategies of maintaining balance between work and life? The study is a practical study in objective, and a survey investigation in method. The main instrument for data collection was a researcher- developed questionnaire. The teachers of one of the faculties of Tehran University constituted the population of the study. The results revealed that over half of the population failed to establish a reasonable balance between their life and work. In addition, the findings showed that, nearly excessive working hours, low income and a lack of appropriate plan to optimize time and opportunities are the most important factors provoking the imbalance between work and life.