فصلنامه مطالعات مدیریت (بهبود و تحول)
پیاپی 72 (زمستان 1392)

Trust is considered as an essential variable affecting organizational effectiveness which is known as trust level that employees have in their managers. It appears as if trust in supervisor has an essential role in making an effective means between organizational commitment and commitment to organizational change. in the current research that was conducted on 225 employees of Electricity Distribution Company of north Isfahan, organizational commitment questionnaire of Baulfour and Wechsler (1996), commitment to organizational change questionnaire of Barati and Oreyzi (2012), and trust in supervisor questionnaire of MCAllister (1995) was used. results of the research showed that there existed direct and indirect relationship between organizational commitment (OC) and commitment to change (CTC) and bootstrapanalysis showed that this relationship is established through mediating role of trust in supervisor (TIS). Exchange dimension of OC and CTC was mediated by cognitive dimension of trust, identification dimension was mediated by affective component of trust and affiliation dimension was mediated by cognitive and affective components. it is suggested to managers and organizations to try to create trust in subordinates if they want to create organizational commitment and commitment to change.

Complex nature of personality caused the various theory that one of the most famous, is McCrae and Costa (1987) five-factor theory. In view of the personality and its role on emotional intelligence and organizational change and also, with the choice of McCrae and Costa five-factor model, this study is considering the impact of five factors characters on emotional intelligence and organizational development. Present study is a descriptive survey and to collect data, a questionnaire has been used that 386 numbers of employees in the banking sector, hospitals, engineering firms, educational institutions, building companies and service companies in Tehran were selected as research sample. In this research, for data analysis, hypothesis and model testing, Cronbach's alpha coefficient test, Pearson correlation, structural equation modeling (SEM) and confirmatory factor analysis (CFA) were used under the both SPSS and LISREL software’s. Research findings indicate a significant effect of "Neuroticism", "Extraversion", "Openness", "Agreeableness" and "Conscientiousness" on "Emotional Intelligence" as well as "Emotional Intelligence" on "Organizational development".

This study was conducted aimed to identify the relationship between organizational forgetting and resistance to change. This study statistical population consisted of the administration's cooperation. The statistical sample has been selected consisted of 200 employees of this department that sampling method stratified random proportional to population size.Method of this research is descriptive study, in kinds of the correlation, with purpose from the applied research. Accordingly, for measure the basic concepts of research, Resistance to Change questionnaire of Wayne et al (2001) and Organizational Forgetting questionnaire with reliance on the "Holen and Philips" model (2004) were used. Reliability of questionnaires with Cranach' alpha, respectively for the two variables, was calculated to be 0.84 and 0.83, and accepted. Test validity too, with two methods of content validity and construct validity using, results of exploratory and confirmatory factor analysis and the KMO index was confirmed.Final results of research, showed significant relationship between organizational Forgetting and its dimensions (Intentional Forgetting, Accidentally Forgetting) with Resistance to Change is studied.

Innovative leaders with creating new ideas and perspectives put new path of growth and prosperity in contrast of organization and promise to improve organizational performance and achieve competitive advantage. The purpose of this paper, an innovative leadership style as a factor in changing or creating proper strategy in organizations and The results of the studies on the organizational performance and achieve organizational goals. Vision, mission, objectives and performance of the dimensions of institutional transparency. In terms of aim, this is an applied research, and in terms of data collection method, it is a descriptive – survey type study. Since statistical population consists of all Employees and directors of the Iranian aircraft company (HESA), the computed sample by Kokran sampling technique is 198 selected randomly as statistical population of the research. Questionnaire was the survey instrument and for testing hypothesis, structural equation modeling was used. the result showed that Innovative leader with a positive and significant impact on the transparency of the organization's strategy. Finally, recommendations are provided to improve the utility purposes and the Effectiveness of organizational performance.

Today, knowledge is considered a valuable and strategic resource as well as an asset and organizations need to do knowledge management in its best in order to succeed. One factor that can help organizations in successful implementation of knowledge management is the use of powerful forces in the organization. The purpose of this study is analysis of psychological empowerment and its relationship with knowledge management in Jam Petrochemical Company selected as a sample.This study is a combination of correlation and description studies. The population includes employees of Jam Petrochemical Company (818 people), from which 263 people were selected by simple random sampling. To collect data, two questionnaires of psychological empowerment and knowledge management were used. Reliability was calculate through Cronbach's alpha coefficient and the data were analyzed by SPSS software.Test results of correlation test show a significant relationship between psychological empowerment and its components with knowledge management. The results of multiple regression test imply that apart from the impact (excluded from the regression model), autonomy had the most significant effect and meaning had the least effect on knowledge management.

The aim of this research is to investigate the effect of organizational culture on total quality management (TQM) in the pharmaceutical companies of Tehran-Iran using the structural equation modeling (SEM) technique. Organizational culture was measured using the instrument developed by Cameron and Quinn. The six TQM categories were measured by the 2011-2012 criteria for performance excellence of the Malcolm Baldrige National Quality Award (MBNQA). All of the 60 items of the questionnaire were represented in seven-point Likert scales. A total of 209 acceptable responses were obtained from senior managers of quality, operations, R&D and sales departments and executives levels. The results revealed the positive effect of culture on TQM. The results also specified the leadership category as the most developed aspect of TQM in the Tehran’s pharmaceutical companies. These organizations emphasize on stability and control more than flexibility.

The purpose of this paper is to examine the effects of organizational justice on employee voice and also their effects on employee performance. Thus, we first described organizational voice and justice and their dimensions. Also, by reviewing the literature we have provided the appropriate assumptions. Next, we collected data from target community to investigate hypothesis. Data collection tool was a questionnaire and the sample size was 257 employees and faculty members from Guilan university. Then, using exploratory factor analysis we identified the dimensions of organizational justice and voice. Organizational justice was compromised of three dimensions that includes distributive, procedural and interactional justice. Also, it was determined three dimensions for organizational voice that includes acquiescent, defensive and prosocial voice. Then, using confirmatory factor analysis and path analysis technique we examined hypothesis. The results show that the three dimensions of organizational justice has a significant influence on prosocial voice but they have no significant influence on acquiescent and defensive voice. Also, the results show that three types of organizational justice effect on employee performance.