نشریه مطالعات برنامه ریزی آموزشی
پیاپی 4 (پاییز و زمستان 1392)

Base: Today, customer-orientation and customer satisfaction is not just as a strategy but is as a rule. so that non-compliance will result in elimination from the competition scene. Applying the concept of customer relationship management in higher education has led to a new concept called the Student Relationship Management. In this study, by using interpretive structural modeling with partial least squares approach and structural equation modeling, was try to provide a new framework for the design model, This study is a descriptive and practical, and with a single cross-sectional survey was conducted. Population of this research involved Yazd university students, who are educating in third semester and higher. Based on the calculated sample size, 149 students were randomly selected and surveyed. To develop the concept of Student Relationship Management, the questionnaires of this research were reviewed and standardized by using factor analysis and Cronbach's alpha. Then by using Interpretive Structural Modeling and considering the levels and relations between dimensions, a comprehensive model was design. findings of this research introduce 6 concepts “Identifying needs”, “staff”, “strategy”, “policy and regulation”, “technological infrastructure” and “process”, as dimensions of Students Relationship Management, also 36 indicators were determined to assessment and implementation of this concepts. It should be mentioned, model of this research was designed in 5 levels by applying ISM method and the accuracy levels of designed model, was verified by using Structural Equation Modelling. According to results of this research, in order to implement this model, principals of universities first of all should focus on “Identifying needs” and “Strategy” that are the infrastructures elements of designed model. Also it is found that applying combination of SEM and ISM models, can help researchers to design a comprehensive model for students relationship management concept.

The purpose of this study was to measure and rank the relative level of development in educational districts of Ardabil province considering the 34 educational indexes. This is an applied research and uses analytic methods. The needed data were obtained through documental method using national and provincial statistical yearbooks as well as statistical records of education department. For the evaluation and ranking of areas according to educational development the multi-criteria decision making models(VIKOR) were used. To investigate the development of training and education areas of Ardabil, The subject indexes were loaded as standardized weight indexes in VIKOR model framework using a combination of dual comparison and weighted entropy method to obtain the grade and ranking of each district in relation to subject indexes. Then the final leveling values of the nineteen educational districts of Ardabil were entered in Arc GIS environment to draw the enjoyment map of the province. Findings indicate that District 2 and District 1 of Ardabil and khorosh Rustam areas are in first, second and third places, while Arshaq, Aslanduz and Hare are ranked seventeenth to nineteenth. The result is that there is a great disparity between school districts of Ardabil province and there is an urgent need to plan to reduce these inequalities.

In order to meet the needs of society in different aspects of social, economic and cultural, revolution in the university dynamical systems and balanced and systematic development of it requires some critical issues such as Thinking, planning, management and adoption with internal organization environment and external university environment. Discussion about "university development" and Higher education" can be done from different perspectives. Therefore, looking at effective factors in university development process can draw some of these views. This study has been conducted using exploratory qualitative method and focus group. Sixteen key experts(n=7) and University Presidents(9) with managerial experience and knowledge in this area constitute the research sample. Qualitative data was obtained through in-depth interviews and a focus group and was analyzed using open and axial coding based on Grounded Theory approach and content analysis. According to the study findings, in participant's view at the interview, such major and minor factors influencing the development of public universities in the country were identified and classified including;7 university internal, 3 local and regional environment, 4 national and macro environmental,2 international and4 underlying infrastructure factors(facilitator).In terms of importance in participant's view, such factors as follows have the highest frequency and greater importance than the other factors in the development of a university:Political consideration of local and regional environment, community needs covering, government consideration, decision-making process in the development of university, interactive strategic plans for higher education and economic - social systems, management and leadership, governmental credits and finance sources and university independence.

Education has a critical role in sustainable development that strategic planning is one of the sustainable development components. The aim of present study was to compare the degree of application of strategic planning components in "sustainable development", in Isfahan and Kermanshah. The research method was descriptive - survey. The population study was 1111 people among whom 742 were from Isfahan and 369 were from Kermanshah. Finally a total of 285 were estimated by Cochran's sample size formula, and then selected by stratified random sampling. Data collected by researcher-made questionnaire whose content validity was confirmed by supervisor and advisor as well as experts, and whose reliability was evaluated by Cornbrach’s alpha coefficient, 94% in current condition and 91% in desired condition. Data were analyzed via SPSS software in both levels of descriptive and inferential statistics. Also, Amos18 software was used in structural equation model. Results showed that from administrators, assistants and education expert's points of view, the degree of application of strategic planning components(strategic thinking, educational information system, rethinking, rebuilding structures, Revitalizing,¬ and strengths, weaknesses, opportunities, and threats(SWOT)) in current condition is below average level but in desired condition will be above average level.

Improper Site Selection of urban land use especially education land use leads to an inconsistency between requirements and provided services by the land use. On one hand the increasing number of students and limited financial resources and lack of planning, lack of suitable land, not using GIS and urban planners on the other, has been caused absence of an optimal side selecting in the most of educational spaces. Purpose of this research is to evaluate site selection of the educatioin centers as well as optimal organization of educational centers through the identification of optimal locations for the construction of new schools in the Ahwaz city. In order to have a proper site selection of the educational centers, we use FMCDM _ GIS procedure that Boolean logic has been used for evaluating the current position of schools and Fuzzy Analytical Hierarchical Process used for optimal site selection of new schools. The research method is a descriptive – analytical which has been used by Boolean logic to evaluate site selection of the current schools. Results of the Boolean model make necessary the organization of training centers in Ahwaz through identification of optimal locations for the establishment of new training centers.Review the current position with Boolean logic shows that 63% of guidance schools have been located in an inappropriate place according to the criteria of site selection. Among districts in Ahwaz, district 2 has the most appropriate and district 3 has the most inappropriate condition in optimal site selection of the educational center. FAHP Hybrid Map shows suitable areas for the construction of new schools in the city of Ahvaz. According to the output map from the combination of the site indicators, the most vulnerable area to establish new centers in each district has been identified. Final result of the study shows capability of the FMCDM _ GIS approach site selection of new centers and organizing present centers.

Unreasonable and disproportionate focus of facilities would cause to social- economical inequality development of geographical areas. The effect of this fact can also be reflected in the geographical landscape of cities and their heterogeneous development. These processes lead to unbalanced performance of urban network. In order to creating balance and making proper and homogeneous spaces as regional planning discusses, recognizing economical, social and cultural inequalities of different areas is necessary. Therefore, the purpose of this study is to identify current patterns of spatial distribution of educational development in the cities of Khuzestan province. For this practical study, the analytic–descriptive method was applied. The data were collected from the Statistical Yearbook of Khuzestan in 1390. The collected data were analyzed by using of different softwares such as SPSS, EXCEL, GIS and also TOPSIS methods, cluster analysis, Pearson correlation coefficient, Mann-Whitney test and other statistical methods. The results show that spatial distribution of educational development in the cities of Khuzestan province is extremely unequal and in stark contrast with special justice. This inequality has been accrued in both geographical and population levels. In terms of geographical, the most developed cities in education are located in the East of province. Moreover, in terms of population, the most developed cities in education have a lower population and urbanization rates.

The higher education institution is an institution that expected to provide the necessary training, knowledge and attitude necessary for the protection of the environment to provide for students. Since any necessary planning and delivering effective training requires knowledge of the existing situation, this paper evaluates student's environmental knowledge and its relation to social factors is discussed. In this survey, 400 students using simple random sampling were selected from seven state universities in Mazandaran province. This study used survey method and a questionnaire to collect information. The resulting data were extracted and processed using SPSS statistical software. Research findings show that student's environmental knowledge is relatively high, but the amount varies depending on the type of faculty. As college students of engineering sciences, medical sciences and natural resources in the field of environment have a higher ranking. Also, the results showed that environmental knowledge is also different in terms of gender. Finally, the research findings indicate that there is a significant positive relationship between the attitude of family into the environment, information sources(television) and the economic and social status of students. Based on the descriptive and inferential finding, environmental knowledge’ students in relatively good but its distribution is not uniform. And the assumption that students dependent to environmental sciences have higher environmental knowledge was also adopted in this study. Therefore, the need for effective inclusion of environmental education in the higher education system makes it more prominent. The use of visual media and learning in the family makes it easier.