نشریه مدیریت راهبردی در سیستم های صنعتی
پیاپی 26 (رمستان 1392)

In today’s world, successful organizations will be able to meet its customer satisfaction because customers are the most important assets. This paper tends to use the group decision-making and fuzzy multi-criteria decision making techniques to rank the customer’s satisfaction factors. In this respect, the Delphi technique with a fuzzy Likert scale is used as suitable methods for preparing a questionnaire to identify criteria and indicators. The results indicate that the effective metrics for ranking fuzzy TOPSIS technique leads to acting customer’s satisfaction.

Supply chain management is a new issue in the field of industrial management. In the current changing business environment, communication between different parts of the supply chain is important. One of the most important parts of a supply chain is material purchasing from different suppliers as a major part of the marginal cost of a product is raw material cost. Selecting suppliers correctly will reduce procurement costs and increase the competitiveness of companies. Moreover, one of the most important decisions that must be considered is determination of order quantity. As an automobile is comprised of thousands of parts, choosing the right suppliers and determination of orders quantity are very important in the Automotive Industry. In this paper, we firstly identify the criteria for the selection of suppliers of ISACO Company. Then, suppliers of consumable items are ranked using group decision making techniques. Finally, we determine optimum purchase plan using a mixed integer programming model. The results of this paper which shows the best supplier of consumable items and the optimum purchase quantity can help ISACO to manage suppliers properly. For example we demonstrate that one supplier has priority for buying the most consumable items or another supplier isn’t suitable for any purchase.

Delay is defined as a difference time between anticipated time and real time to complete the project. The aim of this study was to identify delay risk factors in water lines and offer an outline solution in the projects to reduce the delay time. For this purpose, a delayed case was studied in Kurdistan intubation in order to identifying and prioritizing delayed projects criteria while they are identifies and extracted. Delays factors are determined and prioritized in the six-step methodology and analytic hierarchy process based on five factors including: employee, consultant, contractor, independent of tubing and other external factors. Analysing the data, the results helped to identify and measure the effects of each of the identified risks on project objectives (time, cost, quality). The results showed that the most important key risks affecting the project's main objectives are as follows: poor planning done by contractor of the project, the quality of financial risks, including inflation and risks, the loss of channels drilling and loss of redrilling.

The aim of this study is to determine the priorities and the weights of effective criteria in contractor selection as well as ranking and selection of a qualified contractor through PROMETHEE method. Since the municipalities ratify large projects for implementation, choosing a qualified contractor for each project requires careful and sophisticated analysis in order to support the management for optimum decision making. So, to evaluate and ranking the contractors, first we studied the relevant literature. Then, using expert's points of view through questionnaires, we have identified 28 criteria for contractor selection. According to abovementioned criteria, we have consulted 35 experts and managers (at least with BA degree) in municipality of zone 2 of Tehran through questionnaires. Finally, using screening and obtaining effective criteria through eigenvector, we have calculated the weights of criteria and determined the ranking of contractors through PROMETHEE method.

The aim of this study was to investigate the relationship between strategic thinking and organizational innovation in Industrial group subsidiary companies of Golrang. The type of this study was applied research and the method of descriptive-survey was used to examina the distribution of population. This study according to data collection in time was cross-sectional study and based on the relationship between the variables was correlation research. To collect data, two questionnaires were used, one is in strategic thinking and the other is organizational innovation. Questionnaire was approved in terms of both formal and substantive through consultation with experts and professors and advisors and finally questionnaire was prepared and edited. Statistical population of research was including450 people of managers in active companies of Golrang, which 90 of them were selected by Cochran formula and random sampling. The elements of organizational innovation in this study are included: technological capability of the organization, strategic communication, focusing on customer's demands, the basic organizational competencies, market orientation of the company, organization learning capability. The results with 95% confidence show that there is a significant and positive relationship between strategic thinking and organizational innovation and there is a significant and positive relationship between the five elements of system thinking, Inter Focus, Intelligent Opportunism, Hypothesis Drive and Thinking in Time with organizational innovation.

This study aimed to examine the key success factors in the implementation of the industrial cluster development in the country. Study sample size was 107 individuals randomly chosen from the population of these regions. The sample was calculated by using Cochran formula. Instruments included a questionnaire which its face validity was confirmed by a panel of experts and experienced instructors. The reliability of the four items of the questionnaire was 78.1%, 88.1%, 72.3% and 80.6%, respectively. Data from the completed questionnaires, using Win/SPSS version 21 of the Kolmogorov-Smirnov test statistics, descriptive and analytical statistics to assess the normality of the data, a Friedman test to rank the items in the single-sample t-test comparison was used to test the hypotheses and answer questions. Results showed that the variables associated with the cluster development agent, broker organizations and support institutions, business environment and development of clusters of clusters with the successful implementation of development programs is a positive and significant correlation. These variables can affect the success of the development of industrial clusters. These factors have also been linked to prioritize items. It was found that no matter how the scales will rise above and be evaluated from the perspective of people over the clusters will also increase the success rate of development.

Many scholars have suggested that both Total Quality Management (TQM) and organizational learning can individually and effectively promote innovation. However, the question remains as to whether a relationship exists between TQM and organizational learning. This study has two main goals: (1) to determine the relationships between TQM, organizational learning, and innovation performance (2) to test a proposed model explaining the relationships among TQM, organizational learning, and innovation performance through empirical examination.Taking into consideration a sample of industrial companies and using a questionnaire for collecting data, this study examines three hypotheses and tests the proposed model. The principal findings of this study are as follows; (1) SEM analysis shows that the TQM-organizational learning-innovation performance model has goodness-of-fit, (2) TQM has significant and positive effects on organizational learning, and (3) TQM and organizational learning have both significant and positive effects on innovation performance.

Law on VAT is the multi-year process prepared and approved by extensive efforts of experts and professor. This law has a high capacity, flexible and it has a high potential and considered as an important step toward reforming the country's tax structure. Accordingly, the aim of this study is to determine the success of the value-added tax system of the State Tax administration of West Tehran. This study, also, is an applied research which is the descriptive in nature. The population in this study included all deputies of the State Tax Administration of West Tehran due to the limited volume, census was used as sampling method. Thus, the questionnaire developed by the researchers citing Shahsavar Khojaste and Jghfry questionnaire (2007) was used was filled by 46 people to study the hypothesis. The validity of a questionnaire with 51 questions confirmed by experts its reliability / 94 was 0. The normality of the data using the Kolmogorov – Smirnov Single-sample t method was used. Data were analyzed by Spss 18 software. The results showed that total degree of success in implementing the system VAT State Administration of Taxation in West Tehran is the moderate level. Due to the success level of VAT state Tax Administration of the West of Tehran, It requires more attention from the authorities which is the above the surface to reach the desired level.

Nowadays, strategic thinking is recognized as a leading and valuable element in management science at organization and business systems. From a general point of view, strategic thinking is an insight and understanding from status quo and to taking advantage from opportunities. That class of managers that equip to strategic thinking capabilities, are able to encourage others personnel to find creative solution for success of their organization. Organizational commitment is an important job and organizational attitude that affect in achieve to maximum capabilities of personnel and therefore organizational success. A review in literature of this subject show that in various researches, more emphasis is on cognitive aspects of personnel performance, and unfortunately the effect of emotional aspects is ignored widely in organizational behaviour researches; so focus on emotional variables can explain initial result differences in behavioural subject. This study is survey- explanatory and applied in nature. It attempts through test, to appraise the level of emotional intelligence effect from Coleman (2001) opinion that include self- awareness, self-management, social awareness and relational environment, on the organizational commitment from Allen and Miller (1991) opinion that include emotional commitment, norms commitment and continues commitment. Then with study of adjustment role of strategic thinking variable on this relationship, accumulate in current empirical evidence. Necessary data for measuring research model is collected with usage of a standard questioners and through statistical population that include staff from various levels of an organization. For analysis of research hypothesis, we used structural equations modeling and Pearson correlation and hierarchical regression. Also fitness indexes obtained for research conceptual model, show that the model has a high credibility for explaining relationship between key variables and components.