مجله پژوهش های مدیریت عمومی
پیاپی 26 (زمستان 1393)

Identifying the consumer expectation and perception of service quality is a major step in codifying quality planning. But perfect analysis in this subject according to the strategic nature of service quality is most important. Providing a suitable structure for the service quality is a fundamental necessity. The purpose of this study is to provide a model for developing and evaluating programs to improve the municipality of Yazd service quality. The population of this study is the consumers of the municipality of Yazd. Data analysis is carried by combining SERVQUAL model and the SWOT model using fuzzy gray relation analysis. In accordance with the results of data analysis، dimensions of accountability، reliability and assurance of service quality was identified as an opportunity to improve the service quality.

The servant leadeship is new concepts in the domain of leadership and organisation behavior. This theory provide good learning for managing sobordinates, and it has basic role in leading employees and making suit organisational climate for creation and entrepreneurship. In this article we want to survey of the effect servant leadeship on corporate entrepreneurship. The Statistical population comprises 350 employees of Refah Bank of Tehran and 169 individuals were studied according to Morgan's table in order simple random method. The research is an applied one, using correlation method. Questionnaire is used to collecting data. We used Pearson correlation‎test, Multi-variate Regression(enter), structural equation modeling for data analysis and hypothesis testing. The analysis results indicate that the servant leadeship has a significant and positive effect on corporate entrepreneurship. The model outputs indicate good fitness of the model. Finally, recommendations for improving servant leadeship and corporate entrepreneurship are presented.

The purpose of localization is to adjusting the theories for a better explanation of the related phenomena to the field of forming and existential of the phenomena. Some theories in social, cultural, religious and economic fields could be investigated in their special cases and retest them using this method, and make some changes if they are necessary for explaining the phenomena under study in a better way. This research is seeking for achieving the effective filed aspects and factors to management of human resources in administrative system of Iran with the goal of planning and explaining the field aspects. The Delphi technique has been used to gain this crucial issue and the effective factors were identified after applying the three phases Delphi using fruitful expert's viewpoints. Seven basic aspects including legal, cultural, economic, political, the organizational structure of administrative system of the country, population and changes in technology and 33 factors as the effective field factors on the management of human resources in the administrative system of Iran were identified after eliminating the factors at a low average. Using this model can be a pattern to future development to be given to organizations and a more scientific and principled procedure can be provided to codify the strategies and policies of the organization and orient the manager's thoughts in making decisions.

Activities, human resources and knowledge transfer plays an important role in the production. However, comprehensive studies on the coordination between the tasks of human resource management and knowledge management strategies have been carried out simultaneously. The aim of this study is to provide a model for determining appropriate strategies for knowledge management and human resource management activities appropriate to each category of business organizations. The organization cited research jobs and Snell Alburnoides bipunctatus model, the four categories of knowledge-based, job-oriented, participatory and conventional division between jobs, then knowledge management strategies based on the theory Hansen (codification and personalization) was measured with human resource management tasks. Research into the nature and methods, descriptive survey questionnaire was used to collect data. Data analysis software for smart pls, spss used. The results suggest that the relationship between jobs and strategies for knowledge management and human resource management functions there.

Knowledge is the key value producing in organizations.its role and importance is increasing day after today in current organizations. In Knowledge base societies there is a society that say the knowledge is capital and societies are capital owners. So competitive of organization is depend on the leading its knowledge values. If the amount of stress is lower or upper than the optimum level it health of scientists. For her more the purpose of present study was to investigate the relationship of knowledge management and stress in faculty members in university of sistanand baluchestan. the population of this study included 660 faculty members that 205 of them were selected in accordance to morgan table as sample. The present study withregard to its purpose is applied research and with regard to its nature and research methodology is correlation – descriptive. To investigate the relationship between research variables structural equation models were used. The results revealed that the process of financial knowledge management increases naturally the amount of stress and it come effect on the dimensions of demand control of supervisors support communications and changes.

Many researches have been done to identify the impact of intangible resources stem from some specific organization analysis and case studies. To generalize these researches validity, we have to see large-sample studies demonstrating how organizational elements may or may not enhance the organization’s performance in independence, complementary, or interactive manner. Moreover, So far, little attention has been centered on this issue in public universities. The present study aims to bridge this gap by investigating the impact of "a set of independent intangible organizational resources and their interactions" on organizational performance in a sample of Iranian institutes of higher education. In this research, the structural equation modeling method is used to test the proposed hypothesis. Also, the population of the present study included Iranian grand public universities, and the sample selected is based on purposeful sampling method. The results of structural equation analysis indicate that organizational performance can be well elucidated by five intangible organizational elements (managerial capabilities, human capital, evaluation system, employee relations, and organizational culture) and the interactions among them.

spiritual leadership is One of the modern leadership methods which is looking to provide spiritual survival staff that in this way can cause mental health of staff in the organization. In this Study the impact of spiritual leadership on organizational health among Zahedan social security staff is identified. It is a survey research for practical purpose and execution methods. The research was conducted in the second half of 1392. The population of the study consisted of 155 staff of the Social Security Organization Zahedan. Morgan table was used to determine the sample size that investigated according to the population of 110 person using simple random mehod. In order to collect data there were used two separate questionnaires for spiritual leadership and organizational health. For Investigation, Cronbach's alpha variables used from spss software and for data analysis used path analysis and T chart method that has been done by the help of lisrel software. The results showed that the spiritual leaderdship have a significant impact on organizational health. As well as among of dimensions of spiritual leadership, membership and feedback have a significant direct impact on organizational health.