نشریه مدیریت راهبردی در سیستم های صنعتی
پیاپی 27 (بهار 1393)

Many firms have been focusing on quality management as an essential activity for improving profit، market share and competitiveness in the past decade. The aim of this research is to determine the usage amount of quality management principles and activities، and their effects on each other and on performance indicators (personnel performance & operational performance) in Dshtestan cement industries located in the Bushehr province. Statistical population of this research includes all employees in Dshtestan cement industries. The SPSS is used for statistical analysis of gathered data to test the hypotheses، and LISREL software is used for testing the research model of Structural Equation Modeling Technique. Research findings illustrate that between quality management activities، teamwork has the greatest effect on continues improvement. Also close relationships between teamwork and personnel performance، and between customer focus and operational performance are stronger than other relationships. The research results also tell us that some acts must be done to increase team & group participation، and it is necessary to pay attention to internal and external customers -inside of results and goods- to improve performance indicators.

In this paper، a queuing-inventory system with continuous review inventory control policy and batch arrival queuing approach is proposed. To best of our knowledge، (I) demand function is stochastic and price dependent; (II) due to the uncertainty in real-world situations، a fuzzy programming approach is applied. Therefore، the presented model with goal of maximizing total profit of system analyzes the price and order quantity decision variables. Since the proposed model belongs to NP-hard problems، two Pareto-based approaches based on genetic algorithm is applied to solve the model. At end، several numerical illustrations are generated to demonstrate the model validity and algorithms performance.

The main purpose of this paper is to estimate the process quality estimation by using control charts type X-R and quality capability of the process. The population of research was 170 senior executives، middle managers، quality control، and support staff from Ilam cement manufacturing International Corporation. Using Cochran formula، 118 subjects were selected out of the total number of the population. Using multiple liner regression، random selection of the population was done. Then، the collected date، which was collected by using a standardized questionnaire were analyzed by using Spss software. Results showed that the type of material and equipment will affect the charts، but operators and technicians in the production process cannot affect the graphs. Also، the result showed that such factors as the customers and market، operational conditions، sampling are affecting the capability of the production process.

Entrepreneurship is a concept that has always been associated with human and as a new phenomenon has an important role in economic development. This country needs to innovate، and to create new products and services to survival and this is considered as a model to envisage the development. Since one common feature of these models is depending on environmental factors affecting the entrepreneur and entrepreneurship، in most countries identifying and implementing actions and strategies for the development of entrepreneurship have various factors involved in the creation and development of entrepreneurship. The present study investigated the ranking index of effective factor of Entrepreneurship development in khalkhal city. Since this study is a descriptive and analytic one، first reviewing the literature appraised and indicators and factors were identified by experts. Then، the designed questionnaire which its Reliability approved by using Cronbach''s alpha (89/0) coefficient. Parameters were determined from the entrepreneurs'' perspective. Using multi-criteria decision making techniques (TOPSIS)، entrepreneurship development indicators were ranked. The results are indicated as follows: the work experience index in the individual directory، economic indicators، from human resources directory، structure and dynamics of industry and producing the following opportunities index and the social capital index from decision criteria directory achieved the first rank. Factors and indicators as property and money، the macroeconomic environment and inflation، industry market Structure and integration or social hierarchies are considered as less important factors and consequently ranked at the end of the list.

The purpose of this study is to offer a comprehensive framework to formulate and screen useful strategies of organization. First، the five competitive forces of Porter were studied. Then، initial strategies were formulated by SWOT analysis. These strategies were divided in four perspectives of the balanced score card. Then، QFD was used which generic strategies were as “HOWs / Criteria” in that and initial strategies were as «WHATs / Alternatives» in that too. Finally the initial strategies based on generic strategies were screened by using fuzzy screening technique. The statistic population in this study was 22 experts and statistic sample was also 22. To gather the data، 7 questionnaires were used. This method was conducted in Cinere Cosmetics and Health Producer Organization. Finding strategies with the greatest benefit that satisfy generic strategies was one of the main results of this study. The result of this study indicated that this method can be used as a comprehensive framework for formulating strategies in organization، and generic strategies as criteria which can be used for screening initial strategies. Combining the techniques utilized in this study was also caused to increase the efficiency and to decrease the weaknesses of these techniques.

The carpet industry is one the oldest industries in Iran and like every other industries، paying attention to consumers'' needs is a vital factor. Therefore، always many courses of action have been used for understanding the voice of customers. Many researchers have studied to improve these solutions. Quality function deployment (QFD) is one of the famous ways to understand the voice of customer (VOC). Some of the researchers have investigated to boost the QFD technique and the integrated model of QFD with analytical hierarchy process (AHP) is one of their findings. Beside many modifications in this model، there are some deficiencies. So، in this research we use the modified model of QFD and AHP to know the desires of carpet customers. This research is done in Shayesteh Carpet Company located in Kashan city. The research aim is to study the product design and development. The necessary data has been gathered via some interviews and questionnaires from QFD team as well as the customers. Moreover، the first two matrixes of four matrixes QFD have been applied. The findings demonstrate some desires important to customers such as carpet lifetime and fixed quality in washing. Also، the product development matrix showed that the high of pile and weft have high significance.

Supply chain needs cooperative instrument to face with environment challenge for survival in turbulent and volatile markets. This instrument is agility. In fact، business environment is constantly changing and change creates risk. The risk management is rapidly changing، competitive challenges that require elastic; namely ability to survive، adapt and grow in the face of turbulent change. Accordingly، the purpose of present paper is explanation and evaluation of resilience and supply chain resilience by means of an empirical examination in automobile parts manufacturing industry in Mazandaran. The sample in research was 31 companies، and data collection tools were questionnaire including some standard questions with reliability of 0. 85، and data were analyzed using fuzzy hypothesis test. The possibility of effectiveness of each factor is determined according to their membership functions of acceptance. Finally، it is concluded that managers must to support capability factors that have low membership functions and reduce effectiveness of vulnerability factors that have high membership functions to receive higher supply chain resilience.

Regarding the fact that companies implement different information systems in their organizations، there is an increasing need to integrate this information. Enterprise resource planning (ERP) is both a database and an application which integrates the business activities of a company to ensure integrated business processes. So far، only a few empirical studies have been conducted in order to determine the key factors in implementing ERP. The present study examines the factors influencing the successful implementation of ERP experimentally and its results are presented. Using a standard questionnaire distributed among 12 companies that implement ERP in Iran، the experiences of managers، staffs and professionals in implementing، ERP and its pros and cons were collected; the data was analyzed through the SPSS software using t-tests and Friedman ANOVA. Based on the literature، 10 potential factors in implementing ERP were determined: system selection criteria، consultant selection criteria، supplier selection criteria، principles of project management، reengineering process، human resources development، Chief Executive Officer (CEO) support، cost and budget، IT structure، and consulting services. The results of the study show that all ten mentioned factors have a significant relationship with successful ERP implementation. Among these factors، CEO support is the most significant factor in implementing successful ERP، while the cost was identified as the least important factor. Furthermore، the variables of CEO support، reengineering process and project management، has caused the greatest customer satisfaction in ERP implementation.