فصلنامه مدیریت توسعه و تحول
پیاپی 20 (بهار 1394)

The aim of this research is to specify the most important indexes of career attitude and rate of these effects on knowledge sharing and Organizational citizenship attitude. 3 indexes of job dependency، job satisfaction and Organizational Commitment are chosen as the best career indexes and after specifying of indexes related to independent and dependent variables with Statistical analysis on collected data (Pearson Correlation، Confirmatory factor analysis and Path analysis) determined that among job dependency، job satisfaction and Organizational Commitment، Organizational Commitment variable had the most effect on Organizational citizenship attitude and job dependency had the least effect. also among the indexes of job dependency، job satisfaction and Organizational Commitment، job satisfaction variable had the most effect on knowledge sharing and job dependency had the least effect and citizenship attitude also had positive and meaningful on knowledge sharing in organizations.

Deciding is the most important issue of organizations، in lending processes. One of the most important elements in resource allocation success of the banks is selecting a reliable and law risk project. But because of such reasons like changeable economic situations، unknown elements which have effect on project success and neglecting these effective elements، selecting the project face a lot of problems. In the other hand، in order to this problem that paying the loan is a long process and there is probability of human wrongs، so using a decision support systems which can analysis the information and confirm a fast deciding with law error percent is essential. Utilization of these decision support systems causes suppleness and easy lending، and also these systems help experts to select the best project. In this research، first we should recognize the criteria which have effect on evaluation loan appliance plans and analysis them، then a model for evaluating of a plans will be proposed. We use proficiency of credits experts in the all stages of the model designing. We used FANP technique in evaluation section. In evaluation section، with using from poll forms، paired comparisons matrix and fuzzy analysis network process، the weights of criteria are determined. Finally، the results of evaluation are obtained by determination of the value of each criterion.

Organizations to face and deal with uncertainty، maintaining the situation and create creativity in the competitive arena to expand their know ledge management and organizational mutually creativity employees as a strategic needs and necessary for leadership at the competitiveness، among the priority programmers. As the present study examined the impact of innovation on organizational knowledge management staff Telecom Hamedan Province has been done. in this study the impact of knowledge management aspects، including production and knowledge acquisition، storage and organize knowledge، sharing knowledge، assessing knowledge، applying knowledge، as an independent variable on organizational creativity employees as a dependent variable. The demographic research، telecommunications company employees are Hamedan Province and this research in terms of the target of an applied research and descriptive survey method of data collection and after approval and indicators associated with the independent and dependent variable by the Assembly of Experts، questionnaires stability using Cronbach’s coefficient. /938 is measured in statistical model consists of 250 people who all a number of sampling method is distributed and analyze the data collected using the software Lisrel to assess the pattern of structural equations and SPSS to the regression analysis. The findings of the study showed the dimensions of knowledge management، including production and knowledge acquisition، storage and organize knowledge، sharing knowledge، assessing knowledge، applying knowledge and institutional creativity.

Today competition to improve service quality as a key strategic issue for organizations that are active in the service sector is known. Organizations that have a higher level of service quality، achieve higher levels of customer satisfaction as a prelude to achieving sustainable competitive advantage will be. Customer satisfaction is a key factor in shaping the future customer is willing to buy. The aim of the present study was to assess the relationship between management commitment to service quality، customer satisfaction and employee job satisfaction in the performance of banks in the province of Gilan. Research methods and tools for data collection questionnaire are descriptive. Questionnaire for data collection and data analysis، structural equation modeling SEM and LISREL software was used. Thus، the overall results we can say that management commitment to service quality on organizational outcomes (job satisfaction and customer satisfaction with the performance of services) has a positive impact on banks of Gilan.

The present Research is an investigation to identify the factors that influence the commercial banks brand equity and to study their relationships in form of a brand assess model. The purpose is to provide a local model for banking industry in Iran. Therefore، by conducting a mixed research، first through explanatory studies three dimensions of brand equity، branding knowledge and brand relationship were identified in commercial banks. Afterwards، by designing appropriate and high-quality measurement tools، and data gathering، the assessing model of brand equity for banking industry in Iran was analyzed and tested. In the present research، the statistical populations were all the clients of the banks. The number of the selected sample was 802. The findings of the research showed that the variables of brand relationship serve as an intermediary variable. In other words، brand knowledge has a positive effect on customers'' relationship with the bank brands; and the consequences of banks brand equity were directly affected by the relationship between the customers and bank brands. This article provides managerial applications، suggestions for further research as well as the research limitations.

Empowered human resource in any organization is an effective factor for success of organization. Human resource productivity as a key factor is proposed. The Aim of this study is to make causal model for human resource productivity، job satisfaction، organizational citizenship behavior and organizational commitment. Standard questionnaire as research tool and statistical population of study was official and contract employees of Alborz Province water and Wastewater Company. Partial Least square method is used for modeling. Findings show that there is significant and positive relation between human resource productivity with job satisfaction، organizational citizenship behavior and organizational commitment. Also، there are significant and positive relation between organizational commitment with job satisfaction and organizational citizenship behavior. Finally، there is significant and positive relation between job satisfaction and organizational citizenship behavior. Further research advices have been proposed at the end.

One of the issues of reducing waste and therefore increasing productivity in manufacturing enterprises is to endow with smooth and good production layout. Thus، identification and assessment of the factors hindering the realization of the expected productivity of the production flow layout is the important. One of these factors is waste; Organizations can make layouts and production stream productive by following up lean thinking model، thereby producing final products with minimal waste. Helps organizations aware of the loss، up to making the right decisions in order to remove those that do not create any added value in the product، apply. Since the measurement of waste، or people''s reasoning was based on the knowledge of experts and it is also subjective judgment، the information is ambiguous and linguistic variables in most the criteria. Therefore، there is a powerful technique that can be used on the basis of vague information، it is necessary. Therefore، the proposed fuzzy inference system and Matlab software is used to simulate it.

According to importance of the customer in today's competitive world, especially in industrial marketing, it is necessary that firms understand customer's needs. Nowadays more than before rely on knowledge, with emphasis on knowledge as a key factor of competitiveness in the global economy; companies seek a key component that customer knowledge is called. Since the customer is a key member to achieve the organization's goals, According to customer knowledge is important. This paper examines the impact of customer knowledge management on improving relationships with industrial customers. Thus, the need to manage customer knowledge faced organization with a challenge For test of the hypotheses was used Spss software. After checking the normality of the data, to test of hypotheses is used to test hypotheses one-sample t-test and binomial test, as well as to prioritize the variables, we used the Friedman test.