نشریه مطالعات مدیریت رفتار سازمانی در ورزش
پیاپی 3 (پاییز 1393)

The quality of educational services is determined by investigating the gap between student’s expectations (ideal situation) and provided educational services (existing situation). This research was following to answer this question: how is the educational services quality in faculty of physical education and sport science of University of Guilan?This research was as types of application researches in goals and was descriptive – survey in the mode of data collection. Statistical population was all of the students (except PhD students) of physical education and sport science faculty of Guilan University in academic year 1392-1393, about 440 people. Samples collected in stratified random method by using Morgan table. According to this table, the sample size was 205 people that 174 questionnaire were received after completion through distributed questionnaires. To data collection the SERVQUAL questionnaire with 5 dimensions was used with essential changes that Enayati et.al was published it. Content validity of the questionnaire was investigated in viewpoint of experts and reliability of it was calculated with Croanbach’s alpha coefficient. Confirmatory factor analysis was used to determine concept validity.The results showed the perceived dimensions between girls and boys have no significant difference. Except the reliability dimension, the other perceived dimensions in undergraduate and master have significant difference. Prioritizing of expected quality services dimensions showed the girls and boys and in addition different levels of educations were significantly different. All of the dimensions of educational services quality have negative and significant gaps.Negative gaps means, the educational services quality were not in the expectation of students and so essential actions must be done to meet the student’s expectations.

The purpose of this research was to design relationship model of emotional intelligence and leadership style managers among Tehran municipality sports organization managers. Statistical population of this study included 49 managers of the Sports Organization of Tehran Municipality. All managers were selected as total number of research samples. To achieve the research goals Siberia Shrink questionnaire of emotional intelligence, Bass and Olive questionnaire of multifactor leadership style of leadership (MLQ) were used to determine the style of leaderships. Validity of two questionnaires were confirmed by 15 experts and their reliability were studied in a preliminary study with 30 subjects of experts and calculated as 0.87, 0.74 respectively. For data analysis the descriptive statistics and inferential statistics methods, including Kolmogorov- Smirnov, Single sample T student, one-way analysis of variance, LSD and path analysis were used and for determination of the causal relationship between variables the method of structural equations model by application of 18’s version of Amos graphics software and SPSS was used. Research findings showed that managers of emotional intelligence with coefficient of 0.46 have an impact on managers of leadership style. Transformational leadership style with coefficient of 0.95, self control with coefficient of 0.85, social skills with coefficient of 0.8, empathy with coefficient of 0.77, self motivation with coefficient of 0.7, self awareness with coefficient of 0.65, impoverished leadership style with coefficient of 0.59, and transactional leadership style with coefficient of 0.46 have the most role in their relationship. According to the effect of getting the leadership style of emotional intelligence, it is necessary in choosing sport for all organization managers; note their emotional intelligence as one of the main criteria for selecting them.

The purpose of study was normalization of national pride questionnaire with emphasis on sport. Population of study consists of all faculty members and PhD students of physical education and other governmental university of guilan, Kerman, Esfahan, shahrkord, Mashhad, Semnan and Kermanshah disciplines. Cluster-based randomization according to geographical distribution used in this resarch that 325 individuals responded to questionnaire. According to survey of literature, semi-structured interview with sport management scholars and social science, questionnaire was conducted and finally 71 questions based on seven factors of cultural and literature pride(12 items), history and civilization pride(8 items), military pride(14 items), politics pride(10 items), science pride(8 items), economic pride(7 items) and sports pride(14 items) catagoryed. Internal consistency of the questionnaire according to pilot study from viepoint of 50 peeson of samples doing and Cronbach alpha was =α 0.79 that confirmed reliability of the questionnaire. Also, confirmatory factor analysis used for construct validity. Result showed that national pride questionnaire with emphasis on sport has appropriate tool for measuring national pride. Also, final model of reasrch showed that militariy and sience prides in priority was first and tow rank of national pride and spor t pride had five ranks and economic pride had end rank of national pride. Suggest that future researchers used this questionnaire in big and different sample to assess national pride.

The purpose of this study was study of Relationship the countries performance at multi-sport events with their performance at Olympic Game. The population of all the countries in the Olympic Games medals have been won that their number is equal 1166 (excluding repeat). Based on population and sample table of Morgan, samples were selected equal 321. Information was collected from multiple sites such as Continental Councils of Olympic and international Olympic committee. Also, for analyzing used descriptive and inferential statistics (Kolmogorov-Smirnov test and Spearman correlation coefficient) by SPSS software and significant level p≤0/05. The results showed that there is positive and significantly relationship between the number of Medals of gold, silver, bronze and total medals won by world countries at former Olympic Games with the number of Medals of gold, silver, bronze and total medals won at next Olympic Games. Also, the results showed that there is positive and significantly relationship between the number of medals of gold, silver, bronze and total medals won at Asian and Pan-American Games with the number of medals of gold, silver, bronze and total medals won at Olympic Games. However, there is not significantly relationship between the number of medals of gold, silver, bronze and total medals won at all-African Games with the number of medals of gold, silver, bronze and total medals won at Olympic Games.

The aims of this study was survey the status to engage in the leisure sports patterns in recreational timeof family, and were analyzed consumption patterns based on income, number of members, inside and outside the city and participatory and non-participatory style. The research method used descriptive – qualitative.The population Included were families the citizens Rasht, that was to engage in family sports recreation inside and outside the city. The statistical sample because of the research field and aim were selected available to the targeted includes 100 families. The research instruments form interview based on was designed questions and then adjust the received information in the check list. To analyze the data and descriptive statistics were used for familial recreation foundations of. The results showed that the average familial leisure time sports 37/33 are families with a medium of (4 or 5) and the of income level 3-5 million are the largest sports recreation. Sports leisure familial more are form non-participatory style (86/19). Patterns of volleyball and mountaineering In between other patterns were the largest familial time of. Recreation within the city most of the suburban. Form approximate with the increasing number of family members and income levels recreation within the city reduction and the increased suburban and the vice versa. It looks attractive sports recreation patterns of, the group nature of their doing, Income level and the number of family member, families finding together weight facilities available to them status the main factors determining time of the familial is to engage in sports leisure.

The purpose of current research was to evaluate the dimensions of quality of services and to investigate the relationship between these dimensions to loyalty in the sport tourists of Mashad aquatic parks. The research instrument was "Liu" Standard Questionnaire that after translation and localization was distributed among 12 sport management professionals familiar with sport tourism for the face validity. Coronbach's Alpha was used to determine the reliability of the questionnaire (α=0/84).The statistical population was all the people who has traveled in May 2013 to Mashad with the primary or secondary aim to attend the aquatic parks. 384 participants were selected as the statistical sample based on Morgan's statistical table. The sampling method was Quota sampling. Smirnov- Kolmogrov test and Pearson Correlative test were used to assess the research elements normality and the relationship between research variables, respectively. According to the results there is a significant difference between Service quality aspects (tangibles, reliability, responsiveness, assurance, empathy). Besides there is a significant relationship between service quality and loyalty. All the aspects of service quality except "tangible" aspect have a significant positive correlation with loyalty too. Qualified services has a vital role in survival and profit- making of service industries. The results of current research well informs the aquatic parks managers of the importance of all the dimensions of service quality and trying to improve it for increasing customer's loyalty.