Evaluation of the quality of services at tehran Municipality Public Libraries

This study aimed to investigate the quality of the services provided by the public libraries of Tehran Municipality. The statistical population included all the patrons of such libraries. A sample of 1026 library patrons was surveyed. The instrument used for collecting data was the LibQual questionnaire which had four dimensions: effect of services, control of information, library as a place taken into consideration at three levels (minimum expectations, maximum expectations and leve of of received services. The superiority gap of the services was negative. It can be inferred that library patrons are not satisfied with the service quality of these public libraries. Also, the average of minimum expected service is 5/23 and, the average of received service level is 5/34 and the average of efficiency gap of services is -0.008. It means that public libraries of Tehran Municipality do not answer the minimum expectations of their patrons.