Quantitative Assessment of Resilience in the operatives unitsof National Iranian Drilling Company (regional study: Khuzestan)

Resilience engineering is a new approach in safety science. Its goal is to maintain organizational capacity in an acceptable level to help system in managing the crisis. Indeed, resilience engineering rely on systems abilities instead of weaknesses, and try to find indicators that help the system durability. In this study,first, 6 resilience engineering factors were chosen and sent toexperts in the form of paired comparison sheets. On the other hand, a valid standard questionnaire distributed among drilling rigs operational workers for measuring the NIDC resilience level. Finally,the priority of corrective actionswas determinedaccording to the score of the two analyzedquestionnaires. The results of resilience engineering factors weighting showed that the management commitment has the highest value andthe second place belonged to the correct culture. The indicators’scores,based on the distributed questionnaires among workers, showed that all of the six factors had similar scoreswhich can be evaluated as fairly good. Finally, the results of prioritization of indicators ofresilience engineering, basedon the combination ofthe questionnaire and experts opinions showed that management commitment is the most effective resilience factor in the organization. Management commitment and the current culture are the most importantcontributing factorsin company resilience level. Experienced workforce was the best strengthof the company and the effect of financial issues on resilience and safety was the biggest problem ahead.