Evaluating the Quality of Library Services at Guilan University of Medical Sciences Using LibQUAL Tool

Assessment of quality services is an essential program to improve the organizational level. Health sciences libraries have the main role in the dissemination of specialized information to the medical communities quality services provided by the libraries of Guilan University of Medical Sciences were assessed through applying the Libqual tool, the most common international instrument. This is a descriptive cross -sectional study and its statistical population was the undergraduate medical students. The sample size was 135 undergraduate medical students who were selected in simple randomized sampling method. Data gathering was done by applying the Libqual questionnaire in the academic year 91-92 (2012-2013). The data were analyzed using Excel Software for calculation of Adequacy and, so were Superior gaps. The average of overall minimum expectation of service levels in three dimensions was 5.9, in desired expectation of service levels was8, and in perceived service levels was calculated 6.24. The average of adequacy gap in three dimensions was positive, in order for "Library as Place" was 0.23, in "Effect of Service" was 0.58, and so in "Information Control" was calculated 0.13 Service levels of libraries at Guilan University of Medical Sciences, according to medical undergraduate students’ perspectives are appropriate and practical solutions must be designed to get to optimal conditions and standards.