Formulating and Assessing Evaluation Indictors of Administrative Reform: A Case Study

The administrative reform is one of the means to achieve economic social and cultural policy development. Given the necessity of administrative reform monitoring, this study aimed to identify and measure the indicators of administrative reform in the medical school of Tehran University of Medical Sciences. A mixed sequential qualitative-quantitative approach was employed. The indicators of evaluation were identified through document analysis. In the first phase, 8 semi-structured interviews and the views of 5 experts were collected. Then, we used a researcher- developed checklist to evaluate the current status of the selected school. The checklist was completed through on-site visiting, observation, interview and document review which were then analyzed manually. A set of 150 indicators of administrative reform evaluation, categorized in 10 domains and 36 areas was identified. The total score of evaluation was 28%. The employment equity and payment system domain showed the highest score (55%) and the organizing of human resources domain lowest score. Given the relatively poor results of the administrative reform and the continuity of the reform in Iran development plans, we recommend accelerating the efforts of defining and implementing the administrative reform. Our developed checklist can be used by policy makers and managers.