Identification and Ranking the Factors Affecting the Development of Organizational Citizenship Behavior (Case Study: National Iranian Oil Products Distribution (NIOPDC) -Tehran)

Nowadays organizations are trying to make their own way of development much easier through identification and utilization of resources optimally. Recent studies show that creating organizational citizenship behavior (OCB) among employees, results in increased utilization of other organizational factors. This behavior improves the effectiveness and efficiency of the organization with characteristics such as assuming duties and additional responsibilities, regulatory compliance, maintaining and developing a positive attitude, patience and problems tolerance and generally presentation of voluntary behavior. Meanwhile the "OCB" has relative effect on reducing the negative impact of employees’ subcultures, repairing the gap between demands of employees and organization and their mental or behavioral effects. Accordingly, to identify the factors affecting the development of this behavior is the focus of this study. This approach with particularly applied approach in a descriptive way, Triesto identify and to study the factors affecting the development of organizational citizenship behavior among employees of the NIOPDC (Tehran) and to offer related solutions. The required data were collected in the form of questionnaires from 228 subjects and analyzed by descriptive and inferential statistics techniques. The analysis revealed the presence of three categories: individual, organizational and management that are its sub-components, in the formation and establishment of organizational citizenship behavior in society studied.