Patients Satisfaction with Provided Services in the Akbarabady Hospital

Overcoming the existing crisis in the hospitals without considering the patients needs and their satisfaction is impossible. The level of hospitalized patient satisfaction with diJIerent units is one of the important criterions for evaluation of the quality of hospital services.

Methology: The present study was carried out by a cross-sectional method during the spring of 2003 for evaluation of hospitalized patient satisfaction v ith provided services in different units of Akbarabady hospital "affiliated to Iran University of Medical Sciences". The statistical population of this research includes patients who have been hospitalized in the hospital for a minimum period of 24 hours. All patients were interviewed in the releasing time. Study tools were prepared on the basis of the standard questionnaires of the Ministry of llealth and Medical Education. The collected data were analyzed by SPSS program and using Chi square and T tests.

About 68% of patients were satisfied with the hospital services. Among the different units, the highest level of dissatisfaction was shown for the accessibility of nurses and physicians and facilities of their rooms. The results indicate a negative relationship between satisfaction and the level of education.

Conclution:

Solving the problems resulting in the patient dissatisfaction requires the administrator commitment and effort. Hospital administrators should consider the patients' needs and expectations to acquire their satisfaction and encourage them to cooperate in their own treatment and care process and help the hospital to achieve its objectives.