The relationship between workplace incivility with professional self- efficacy and psychological ability in nurses working in Birjand hospitals in 2019

workplace incivility in the nursing profession violates workplace norms and causes negative consequences such as dissatisfaction, conflict, burnout and leaving the workplace. In this regard, efforts must be made to encourage respectful conduct by recognizing the factors that affect it. The aim of this study was, therefore, to determine the relationship between disrespectful behavior in the workplace with professional self-efficacy and psychological ability in nurses working in hospitals in Birjand in 2019.

In this descriptive-analytical study, 170 nurses working in Birjand hospitals that had research conditions were randomly selected in a multi-stage method and were completed in a self-report manner after obtaining their cooperation and satisfaction, Pisanti standard professional self-efficacy questionnaire, Guidroz workplace incivility questionnaire and Spritzer mental empowerment questionnaire. Data were analyzed using descriptive statistics and Pearson correlation coefficient and multivariate regression at the level of p<0.05.

The results showed that there is a significant, inverse relationship between professional self-efficacy (p=0.001), psychological ability (p=0.005) and workplace incivility in general. The results of multivariate regression analysis also showed that professional self-efficacy predicts 49% of workplace incivility.

The results of the study indicate that increasing self-efficacy in nurses can reduce the incidence of disrespectful behavior in the workplace. Therefore, nursing managers and professors, by teaching self-efficacy and self-empowerment methods, can cultivate an efficient and resistant force against workplace incivility, in order to improve the quality of care.