The effect of social capital on resilience withemphasis on the mediating role of organizationalcitizenship behavior in crisesCase study: Red Crescent staff of Kermanshah province

The aim of this study was to investigate the effect of social capital on resilience with the mediating role of organizational citizenship behavior against natural disasters (Case study: Red Crescent Society staff in Kermanshah). The statistical population of the study included 108 employees of the Red Crescent Organization of Kermanshah, who were selected as the statistical sample by statistical sampling method. In order to collect the required data, the standard questionnaire of organizational behavior behavior was used by Podsakoff and Mackenzie (1993), the standard questionnaire of social capital model of Nahabit and Goshal (1998) and the resilience questionnaire of Connor and Davidson (2003). Using Cronbach’s alpha, the reliability of the questionnaires is as follows; Cronbach’s alpha is 0.77 for organizational citizenship behavior, 0.84 for social capital alpha, and Cronbach’s alpha for regression is 0.89. The validity of the questionnaires was confirmed using the content method and also the standardization of the questionnaires was confirmed by the confirmatory and exploratory factor analysis method. Spss21 inferential statistical method was used to analyze the data and Pearson test was used to investigate the relationship between the components and multivariate regression and path analysis test were used to confirm or reject the research hypotheses. The results of the study showed a significant relationship between social capital and resilience and organizational citizenship behavior. This means that Moore’s research hypotheses have been confirmed, but organizational citizenship behavior has not been confirmed as a mediating role.