Designing a Performance Assessment Model in the Social Security Organization

Performance assessment, as a tool used to measure the extent to which organizations have managed to meet predetermined goals and as a factor used by managers for decision-making purposes, has always been recognized as one of the indispensable needs of organizations. The present study was an attempt to identify performance assessment indicators and introduce an appropriate performance assessment model in the Social Security Organization. The present research is actually an applied study in terms of objectives and falls within the category of mixed methods sequential explanatory studies in terms of methodology. Qualitative research instruments (interview) and quantitative research instruments (questionnaire) were used for data collection purposes. In the quantitative phase, the present study can be recognized as non-experimental (descriptive) survey study. To analyze the data collected through questionnaires, the study was conducted in four phases: the first phase was dedicated to detection and ranking of the strengths and weaknesses of the Social Security Organization. In the second phase, the Delphi test was used to identify the indicators that might affect performance assessment in social security organization. The third phase was devoted to exploratory factor analysis and determination of performance assessment dimensions in social security organization and finally the fourth phase of the study was devoted to structural equations and path analysis. According to the results, since the t-statistic is greater than 1.96 for all variables and the path coefficients are positive, variables  such as the relationship with the public, insurance and medical services, observance of service recipients’ rights, infrastructure management, management and leadership and manpower are among the factors that can affect  performance assessment in the social security organization.