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پژوهش های روان شناختی در مدیریت - سال نهم شماره 2 (پیاپی 17، پاییز و زمستان 1402)

نشریه پژوهش های روان شناختی در مدیریت
سال نهم شماره 2 (پیاپی 17، پاییز و زمستان 1402)

  • تاریخ انتشار: 1402/11/02
  • تعداد عناوین: 12
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  • عباسعلی رستگار*، هدیه حسنی صفحات 9-27

    ترک خدمت کارکنان کلیدی در سازمان های سرآمد به یکی از مهم ترین نگرانی های مدیران و رهبران تبدیل شده است که با تغییر نوع سبک رهبری و روابط مدیران و کارکنان می توان تمایل به ترک خدمت کارکنان را تقلیل نمود. هدف از این تحقیق، بررسی تاثیر رهبری اخلاقی بر قصد ترک خدمت کارکنان با میانجی گری قانون شکنی خیرخواهانه و تبادل رهبر-پیرو است. روش تحقیق از نظر نوع هدف، کاربردی است. کارکنان سازمان تامین اجتماعی تهران به تعداد 3200 نفر به عنوان جامعه انتخاب شدند که بر اساس نمونه گیری تصادفی خوشه ای، 342 پرسشنامه مورد تحلیل قرار گرفتند. در این راستا از پرسشنامه های استاندارد استفاده شد که پایایی و روایی آن نیز در جریان پژوهش تایید شد. داده ها با استفاده از روش مدل سازی معادلات ساختاری تحلیل شدند. نتایج نشان داد که سبک رهبری اخلاقی بر قصد ترک خدمت کارکنان تاثیر مستقیم و معناداری دارد و به واسطه متغیرهای میانجی رابطه رهبر پیرو و قانون شکنی خیرخواهانه می تواند به صورت غیرمستقیم بر تمایل به ترک خدمت کارکنان تاثیر معناداری داشته باشد. پژوهش حاضر می تواند نتایج مثبت زیادی به همراه داشته باشد و موجبات گسترش رهبری اخلاقی در سازمان ها شود که زمینه افزایش ارتباطات بین مدیران و کارکنان را فراهم می سازد و همچنین منجر به دستیابی به اهداف عالی سازمان و کاهش قصد ترک خدمت کارکنان و جابجایی کارکنان می شود.

    کلیدواژگان: رهبری اخلاقی، قانون شکنی خیرخواهانه، تبادل رهبر- پیرو، قصد ترک خدمت کارکنان، سازمان تامین اجتماعی
  • وحید میرزایی*، مجید قدیمی توکلی صفحات 29-54

    بی گمان یکی از مهم ترین وجوه بهینه سازی عملکرد هر سازمان ، همانا مدیریت بهینه منابع انسانی از مسیر شناخت رفتارهای فردی و پیشگیری از انحرافات رفتاری در میان کارکنان است. مطالعه حاضر با هدف بررسی ارتباط خودشیفتگی مدیران با ریاکاری سازمانی معلمان با توجه به نقش سکوت سازمانی و شایعه سازمانی به عنوان واسطه های تشدیدکننده در رابطه با رواج این پدیده ضد بهره ورانه در مدارس شکل گرفته است. این پژوهش از نظر هدف، کاربردی و از لحاظ ماهیت و روش، توصیفی - همبستگی است. جامعه آماری این پژوهش را کلیه معلمان مدارس متوسطه شهر مشهد تشکیل داده اند که با استفاده از فرمول کوکران، 136 نفر از آنان به روش نمونه گیری تصادفی ساده به عنوان نمونه انتخاب گردیدند. برای گردآوری داده ها از چهار پرسش نامه استاندارد استفاده گردید. روایی پرسش نامه ها بر اساس روایی محتوا با استفاده از نظر صاحب نظران و سازه با روش تحلیل عاملی مورد بررسی و تایید قرار گرفت و از سوی دیگر پایایی پرسش نامه ها با روش ضریب آلفای کرونباخ کل 0/94 برآورد و تایید شد. برای تجزیه وتحلیل آماری اطلاعات جمع آوری شده از مدل یابی معادلات ساختاری و نرم افزار AMOS 24 استفاده شد. نتایج به دست آمده حاکی از تاثیر مستقیم و معنادار رفتار مدیران خودشیفته بر ایجاد واکنش های ریاکارانه در میان معلمان است که این واکنش متناسب با میزان خودشیفتگی مدیران، تغییر می کند. در همین راستا، پدیده های سکوت سازمانی و شایعه سازمانی نیز به طور مثبت، نقش میانجی و تشدیدکننده را در گسترش ریاکاری در میان معلمان ایفا می کنند. از این رو، اهمیت و لزوم دقت به خصوصیات و پیشینه رفتاری مدیران در هنگام گزینش آنان، برای ایجاد فضایی سالم و تعامل محور در مدارس رخ می نماید.

    کلیدواژگان: خودشیفتگی سازمانی، ریاکاری سازمانی، سکوت سازمانی، شایعه سازمانی
  • روح الله حسینی* صفحات 30-48

    فرهنگ سازمانی مبتنی بر دانایی یکی از مولفه های مهم و اصلی دانش رفتاری در سازمان ها است. بنابراین، هدف پژوهش حاضر طراحی مدل ساختاری تفسیری فرهنگ سازمانی مبتنی بر دانایی است. این پژوهش بر مبنای پارادایم اثبات گرایی است و از لحاظ نوع و هدف پژوهش، کاربردی ‏است. از نظر روش جمع آوری داده ها، توصیفی- تحلیلی است. فرآیند ‎ ‎انجام ‎ ‎این ‏پژوهش ‎ ‎شامل ‎‏ دو ‏‎ ‎مرحله اصلی رویکرد فازی یاگر و ‏‎‎مدل سازی ساختاری‎ ‎‏-تفسیری است. جامعه آماری این پژوهش شامل کارشناسان و خبرگان دانشگاهی است که هفت نفر نمونه از آن ها انتخاب شدند. در این مقاله، نخست، عناصر بااهمیت در فرهنگ سازمانی مبتنی بر دانایی با رویکرد فازی شناسایی می‏شوند و سپس با به کارگیری روش مدل سازی ساختاری تفسیری، نوع روابط توسط خبرگان مشخص می شود. بر اساس تحلیل داده ها و با توجه به درجه عضویت ()، هفت عنصر تعیین شدند. یافته های پژوهش دربرگیرنده مدل یکپارچه ساختاری تفسیری  (ISM) در سه سطح با توجه به روابط یک طرفه یا دوطرفه است. در پایین ترین سطح، یعنی سطح سوم، تقویت ارتباطات و تعاملات، طراحی فرایندهای مشارکت و تقویت فضای کار گروهی قرار دارند که عناصر بانفوذ مدل شناخته شدند و در بالاترین سطح، مسیولیت پذیری همگانی قرار می گیرد که وابسته ترین عنصر مدل است؛ زیرا با توجه به نمودار قدرت نفوذ و میزان وابستگی، هرچه عناصر در سطح بالاتری قرار داشته باشند، قدرت تحریک کنندگی آن ها کمتر و میزان وابستگی بیشتر می شود. بینشی که این مدل به مدیران و تصمیم گیران می دهد، می تواند به آن ها در تقویت فرهنگ سازمانی به منظور بهبود دانایی سازمانی کمک کند.

    کلیدواژگان: فرهنگ سازمانی، دانایی، مدل سازی تفسیری ساختاری (ISM)، مدل فازی یاگر
  • مرتضی اکبری مهراباد*، محمود اکبری مهرآباد صفحات 49-65

    امروزه، بحث ویژگی های مدیریت مناسب و تاثیرات شگرف آن بر عملکرد نوآوری سازمان در شرکت های دولتی و خصوصی آشکارا مشاهده می شود و اخیرا سبک های جدیدی از مدیریت مطرح شده ‏اند که ممکن است در اجرای راهبردها و تعقیب اهداف سازمان بسیار موثر واقع شوند. این پژوهش بررسی می‏ کندکه چگونه ویژگی های مدیریت بر عملکرد نوآوری سازمانی با میانجی گری یادگیری سازمانی و تعدیل گری خودکنترلی در گروه صنعتی روستا تاثیر می گذارند. این مدل با تجزیه و تحلیل پاسخ های نظرسنجی جمع آوری شده از 310 مدیر و کارکنان گروه صنعتی روستا با نرم افزار SPSS23 و Smart PLS3 آزمایش شده است. یافته های پژوهش نشان می دهد در گروه صنعتی روستا، ویژگی های مدیریت، تاثیری مثبت و معنادار بر عملکرد نوآوری سازمانی و یادگیری سازمانی دارند و ویژگی های مدیریت با میانجی گری یادگیری سازمانی تاثیری مثبت و معنادار بر عملکرد نوآوری دارند. همچنین، خودکنترلی به طور مثبت تاثیر ویژگی های مدیریت را بر یادگیری سازمانی تعدیل می کند.

    کلیدواژگان: ویژگی های مدیریت، یادگیری سازمانی، عملکرد نوآوری، خودکنترلی، گروه صنعتی روستا
  • حسین حمزوی*، محمدجواد کاملی، رضا آذرپرا، حسین کریمی صفحات 67-87

    هدف از انجام این پژوهش بررسی تاثیر سبک رهبری سلامت محور بر سلامت روانی کارکنان با نقش میانجی نیازهای روان‏شناختی منابع انسانی است. پژوهش فعلی از نظر هدف کاربردی است و از نظر گردآوری داده ها، پژوهشی با رویکرد توصیفی-پیمایشی است. جامعه آماری پژوهش شامل تمامی مدیران و کارکنان اداره کل بهزیستی استان فارس به تعداد 254 نفر و حجم نمونه آماری بر اساس فرمول تخمین نمونه کوکران 153 نفر از کارکنان است. به منظور جمع آوری داده ها و سنجش ارتباط میان متغیرهای پژوهش از ابزار پرسش نامه استفاده شده است. همچنین، برای تجزیه و تحلیل داده ها از روش مدل سازی معادلات ساختاری بهره گرفته شده است و از نرم افزارهای تحلیل آماری SPSS22 وLisrel استفاده شده است. نتایج این پژوهش نشان می دهد رهبری سلامت محور بر سلامت روانی کارکنان و نیازهای روان‏شناختی منابع انسانی تاثیری معنادار دارد و نیازهای روان‏شناختی منابع انسانی بر سلامت روانی کارکنان نیز تاثیری معنادار دارد و در نهایت، رهبری سلامت محور بر سلامت روانی کارکنان با نقش میانجی نیازهای روان‏شناختی منابع انسانی تاثیر معناداری دارد.

    کلیدواژگان: رهبری، رهبری سلامت محور، سلامت روانی کارکنان، نیازهای روان‏شناختی منابع انسانی
  • محمد کشاورز*، مریم سیفی، حامد عامری صفحات 87-106

    امروزه، بسیاری از سازمان های پیشرو به دنبال یافتن راهکارهایی برای جلوگیری از اینرسی سازمانی هستند و در این راستا، رویکردهای نوظهور زیادی مطرح شده است. پژوهش حاضر با هدف واکاوی تاثیر مربیگری بر اینرسی سازمانی با نقش میانجی ذهن آگاهی سازمانی در شرکت توزیع برق کاشان انجام شده است. این مطالعه از لحاظ هدف کاربردی از نوع توصیفی است و با روش همبستگی انجام شده است. نمونه آماری در این مطالعه 103 نفر از کارکنان شرکت توزیع برق کاشان هستند که با روش نمونه گیری در دسترس انتخاب شده اند. به منظور تحلیل داده ها، روش حداقل مربعات جزیی و نرم افزار Smart PLS 2 و برای گردآوری داده ها از پرسش نامه استاندارد استفاده شده است. به منظور سنجش روایی از روایی محتوا، همگرا و واگرا بهره گرفته شده است و برای برازش پایایی، آلفای کرونباخ استفاده شده است که ضریب آن برای تمام سازه های پژوهش بیشتر از 7/0 است. نتایج نشان می دهد مربیگری تاثیری منفی و معنادار بر اینرسی سازمانی در شرکت توزیع برق کاشان دارد. همچنین، تاثیر مثبت و معنادار مربیگری بر ذهن آگاهی سازمانی شرکت توزیع برق کاشان تایید شد. از سوی دیگر، ذهن آگاهی سازمانی نیز تاثیری منفی و معنادار بر اینرسی سازمانی دارد. در نهایت، نتایج این پژوهش نشان می دهد ذهن آگاهی سازمانی نقش میانجی را در رابطه بین مربیگری و اینرسی سازمانی ایفا می کند.

    کلیدواژگان: مربیگری، اینرسی سازمانی، ذهن آگاهی سازمانی، شرکت برق
  • فرشید اصلانی*، مهسا نوری، عاطفه حشمت زاده صفحات 89-113

    هدف از این پژوهش، بررسی تاثیر ذهن آگاهی بر رضایت ارباب رجوعان با نقش میانجی خلاقیت و تعدیل گری تحمل خطای سازمانی در اداره امور مالیاتی شهر اصفهان است. پژوهش حاضر از لحاظ هدف، کاربردی است و روش اجرای پژوهش توصیفی و به شیوه پیمایشی است. جامعه مورد مطالعه در این پژوهش مشتمل بر تمامی کارکنان و مدیران (سرپرستان) اداره امور مالیاتی در شهر اصفهان به تعداد 300 نفر است و حجم نمونه بر اساس فرمول کوکران به تعداد 169 نفر انتخاب شد و روش نمونه گیری تصادفی طبقه ای است. ابزار پژوهش شامل چهار پرسشنامه استاندارد تحمل خطای سازمانی، ذهن آگاهی، خلاقیت و رضایت مشتری است که روایی آن به شیوه صوری و سازه ای و پایایی آن نیز بر اساس آلفای کرونباخ تایید شده است. نتایج تحلیل مسیر معادلات ساختاری در نرم افزار PLS و آزمون سوبل نشان می دهد ذهن آگاهی بر رضایت ارباب رجوعان با نقش میانجی خلاقیت کارکنان اداره امور مالیاتی شهر اصفهان تاثیر دارد. همچنین، ذهن آگاهی بر خلاقیت کارکنان با نقش تعدیل گری تحمل خطای سازمانی در اداره امور مالیاتی شهر اصفهان تاثیر دارد. بر اساس این، ذهن آگاهی بر خلاقیت کارکنان در اداره امور مالیاتی شهر اصفهان، ذهن آگاهی بر رضایت ارباب رجوعان در اداره امور مالیاتی شهر اصفهان و خلاقیت بر رضایت ارباب رجوعان در اداره امور مالیاتی شهر اصفهان تاثیر دارد.

    کلیدواژگان: ذهن آگاهی، رضایت ارباب رجوع، خلاقیت، تحمل خطای سازمان
  • پیمان اکبری*، محمدعلی اسلامی صفحات 115-139

    اهمیت رفتار کاری ضد بهره وری برای بیشتر سازمان ها مشهود است، زیرا ممکن است اثرات منفی بر کارکنان و سازمان ها داشته باشد. از این رو، با توجه به این شرایط، هدف از این پژوهش بررسی تاثیر وظایف غیرمشروع، استحقاق روان‏شناختی و فرسودگی شغلی بر رفتار کاری ضد بهره وری با تاکید بر نقش تعدیل‏گری جو جمعی ‏است. پژوهش حاضر از نظر هدف، کاربردی و از نظر ماهیت و روش، توصیفی - پیمایشی است. جامعه آماری این پژوهش تعداد 240 نفر از کارکنان بانک قرض‏الحسنه رسالت استان یزد است و با استفاده از فرمول کوکران 148 نفر به عنوان نمونه برای نیمه اول سال 1400 انتخاب شدند. ابزار گردآوری داده ‏ها پرسش‏نامه‏ هایی استاندارد است که در این زمینه وجود دارند. روایی (همگرا و واگرا) و پایایی (بار عاملی، ضریب پایایی مرکب، ضریب آلفای کرونباخ) پرسش‏نامه ‏ها حاکی از آن هستند که ابزارهای اندازه‏ گیری از روایی و پایایی خوبی برخوردار هستند. نتایج حاصل از آزمون فرضیات توسط نرم ‏افزار SMART-PLS  و با استفاده از آماره آزمون t و ضرایب مسیر (β)، نشان داد وظایف غیرمشروع بر رفتار کاری ضد بهره وری و فرسودگی شغلی، استحقاق روان‏شناختی و جو جمعی به ترتیب تاثیر مثبت، معنادار و ضعیف؛ تاثیر مثبت، معنادار و متوسط؛ تاثیر مثبت، معنادار و متوسط و در نهایت، تاثیر مثبت، معنادار و قوی، دارد. فرسودگی شغلی بر رفتار کاری ضد بهره وری تاثیر متوسط، مستقیم و معنی دار دارد. همچنین، استحقاق روان‏شناختی و فرسودگی شغلی ممکن است نقش میانجی‏گر را داشته باشند و جو جمعی ممکن است نقش تعدیل‏گر را ایفا کند.

    کلیدواژگان: وظایف غیرمشروع، استحقاق روان‏شناختی، فرسودگی شغلی، رفتار کاری ضد بهره وری، جو جمعی
  • مریم رضایی چایجانی*، مهدی شریعتمداری صفحات 131-147

    هدف پژوهشگر از انجام این پژوهش، بررسی رابطه رهبری اخلاقی و استرس شغلی با نقش میانجی ابهام شغلی در کارکنان کارخانه پویش تهویه تهران است. این پژوهش از لحاظ هدف کاربردی است و در زمره پژوهش‏های توصیفی همبستگی قرار می‏گیرد. جامعه آماری این پژوهش شامل 450 نفر از کارگران و کارمندان کارخانه پویش تهویه واقع در شهر تهران بود. روش تحقیق به‏ کارگرفته‏ شده در این پژوهش، توصیفی همبستگی بوده است. حجم نمونه این پژوهش شامل 114 نفر بر اساس فرمول تابچنیک و فیدل (2007) است. اطلاعات مورد نیاز به دو روش مطالعات کتابخانه‏ای (به منظور تدوین فرضیات) و روش میدانی (به منظور آزمون فرضیات) گردآوری شد. در این پژوهش، از پرسش‏نامه رهبری اخلاقی، استرس شغلی و ابهام شغلی استفاده شد. در این مطالعه، به منظور تعیین روایی از روش محتوایی و برای تعیین پایایی از روش آلفای کرونباخ استفاده شد. آلفای کرونباخ برای رهبری اخلاقی 0/755، برای استرس شغلی 0/782 و برای ابهام شغلی 0/899 گزارش شد. برای تحلیل داده‏ ها نیز از روش ضریب همبستگی و رگرسیون با کمک نرم افزار SPSS استفاده شد. طبق نتایج، بین رهبری اخلاقی و استرس شغلی رابطه وجود دارد. بین رهبری اخلاقی با ابهام شغلی رابطه وجود دارد. بین استرس شغلی با ابهام شغلی رابطه وجود دارد. از آنجا که تمامی روابط به اثبات رسیدند، می ‏توان نتیجه گرفت رهبری اخلاقی و استرس شغلی با نقش میانجی ابهام شغلی در کارکنان کارخانه پویش تهویه تهران با هم ارتباط دارند؛ از این رو، فرضیه اصلی پژوهش به تایید می ‏رسد.

    کلیدواژگان: رهبری اخلاقی، استرس شغلی، ابهام شغلی
  • علی اکبر پیوسته*، جواد رفیعی راد، رضا جلیلی نیکو، رامین جوان کار صفحات 149-175

    یکی از نیازهای راهبردی برای موفقیت و گذر از تنگناها، داشتن سازمان شاد و کارکنان بانشاط است. پژوهش حاضر با هدف طراحی الگوی نشاط و استقرار نظام کارآمد ایجاد نشاط در نیروی کار و بهره گرفتن از نتایج آن در عایدی سازمان و ادبیات این حوزه اجرا شده است. پژوهش حاضر به لحاظ هدف کاربردی است و با استفاده از نظریه داده ‎بنیاد به صورت کیفی اجرا شده است. جامعه آماری پژوهش خبرگان، کارشناسان و متخصصان فرودگاه بین‏ المللی تبریز هستند. نمونه گیری به روش نظری و با بهره مندی از روش هدفمند (قضاوتی) و گلوله برفی (زنجیره ای) و بر مبنای اشباع نظری داده ها انجام شده است؛ به گونه ای که تا زمان رسیدن به اشباع نظری در این حوزه، مصاحبه ‏هایی انجام شد. نتایج تحلیل داده های به دست آمده طی فرایند کدگذاری‏های باز، محوری و انتخابی، به ایجاد نظریه داده ‏بنیاد در زمینه نشاط کارکنان منجر شد. اعتباربخشی به نظریه انجام شد و عناصر مدل طراحی‏شده از شرایط علی، زمینه ‏ای و واسطه ای تشکیل شدند که پدیده‏ محوری، پیامدها و راهبردهای اجرای خط‏مشی عمومی را نشان می دهند. کارگزاران و خط مشی گذاران می توانند از نتایج این پژوهش برای کارآمدی بیشتر در فرودگاه ها به منظور ارتقای نشاط کارکنان و موفقیت شغلی نیروی کار بهره برداری کنند.

    کلیدواژگان: نشاط کارکنان، فرودگاه بین المللی، نظریه داده بنیاد
  • محسن عارف نژاد*، فائزه حسنوند صفحات 177-197

    در محیط پیچیده امروز، لازمه موفقیت سازمان ها حفظ استخدام پذیری پایدار است. مزایای مربوط به بازآفرینی شغلی و کیفیت روابط با همکاران به طور اثربخش، موفقیت افراد برای ماندن در مشاغل استخدام‏پذیر را در دنیای بسیار رقابتی تعیین می کنند. سازمان های دانش ‏بنیان که با استخدام افراد ماهر در جامعه نقشی مهم را دارا هستند، باید خود را با تغییر و تحولات نوظهور در محیط نوین سازمان همراه کنند و در این محیط رقابتی، برای پایداری استخدام پذیری تلاش کنند. از این رو، پژوهش حاضر با هدف بررسی تاثیر کیفیت روابط با همکاران بر استخدام پذیری پایدار با نقش میانجی بازآفرینی شغلی انجام شده است. این پژوهش از لحاظ هدف، کاربردی و از لحاظ روش، توصیفی پیمایشی است. جامعه پاسخگویان این پژوهش 120 نفر از کارشناسان سازمان های دانش بنیان فعال در پارک علم و فناوری استان لرستان بود که با استفاده از جدول مورگان 92 نفر به روش تصادفی ساده به عنوان نمونه انتخاب شدند. برای جمع آوری داده های پژوهش از پرسش‏نامه استاندارد استفاده شد و پایایی به روش آلفای کرونباخ سنجش شد و پایایی ترکیبی و روایی به روش همگرا سنجیده شدند. برای تجزیه و تحلیل داده ها، از رویکرد الگو سازی معادلات ساختاری و نرم افزار PLS استفاده شد. نتایج پژوهش حاکی از آن است که ویژگی های کیفیت روابط با همکاران (نیازهای کارکنان، رشد و پیشرفت، نیازهای شغلی) هم به صورت مستقیم و هم به صورت غیرمستقیم از طریق بازآفرینی شغلی بر استخدام پذیری پایدار اثر می گذارند.

    کلیدواژگان: کیفیت روابط با همکاران، استخدام پذیری پایدار، بازآفرینی شغلی، سازمان های دانش بنیان
  • صادق فیض اللهی*، مسعود چراغی صفحات 249-274

    یکی از عواملی که بر بهداشت روانی نیروی کار و همچنین بهره‏ وری آن ها تاثیر می‏ گذارد و در مطالعات مختلف نیز بر آن تاکید می‏ شود، تعارض کار و خانواده است که نوعی تضاد بین ‏نقشی محسوب می‏شود و از بهره‏ وری نیروی انسانی نیز می کاهد. تعارض کار و خانواده، پیامدهای منفی زیادی همچون غیبت از کار، افزایش جابه جایی شغلی و کاهش عملکرد را در پی دارد. این مطالعه با هدف شناسایی تجربیات زیسته کارکنان شیفتی شرکت پالایش گاز ایلام از تعارض کار و خانواده انجام شده است. این پژوهش از نظر هدف کاربردی است و در دسته مطالعات کیفی قرار می‏ گیرد. داده‏ های مورد نیاز از طریق مصاحبه نیمه‏ ساختاریافته با 22 نفر از کارکنان که از طریق نمونه‏ گیری مبتنی بر هدف انتخاب شده ‏اند،گردآوری شده است. روش پژوهش پدیدارشناسی است و برای سنجش اعتبار تحلیل پدیدارشناسه از معیارهای چهارگانه لینکلن و گوبا استفاده شده است. برای تجزیه و تحلیل اطلاعات از روش اصلاح ‏شده استیویک، کولایزی و کن استفاده شده است. تجربیات زیسته مشارکت‏ کنندگان در رابطه با پیشایندهای تعارض کار و خانواده در سه مقوله اصلی پیشایندهای شخصی، خانوادگی و شغلی و همچنین، پیامدهای تعارض کار و خانواده در سه طبقه پیامدهای شخصی، خانوادگی و شغلی دسته‏ بندی شدند.

    کلیدواژگان: تعارض کار و خانواده، کیفیت زندگی کاری، عوامل شخصی، عوامل شغلی
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  • Abbasali Rastgar *, Hedieh Hasani Pages 9-27
    Purpose

    Intention to employee turnover of key employees in leading organizations has become one of the most important concerns of managers and leaders that by changing the type of leadership style and relationships between managers and employees can reduce the tendency to turnover employees. Ethical leaders try to encourage employees to do the right thing, have justice and deal appropriately with clients in any situation and condition by creating moral awareness, giving responsibility and delegating some responsibilities to subordinates by creating a collaborative atmosphere. Ethical leadership style leads to improvement and promotion of leader-member exchange. Ethical leadership is an influencing factor on pro-social rule-breaking. Pro-social rule-breaking, which is a constructive and positive law breaking, leads to the reduction of deviant behaviors in employees and makes them attached to their organization and leads to the reduction of the intention to turnover in employees. The purpose of this study is to investigate the effect of ethical leadership on employee turnover with emphasis on mediation pro-social rule-breaking and leader-member exchange.

    Design/Methodology/Approach: 

    The research method is practical in terms of the type of objective. 3200 employees of Tehran Social Security Organization were selected as the population, based on random cluster sampling and using Cochran's formula, 342 people were selected as a statistical sample, and during this time, a questionnaire tool was used to collect data. In this regard, standard questionnaires were used, whose reliability and validity were confirmed during the research. In order to analyze the data, SPSS and AMOS software were used, and the data were analyzed using the structural equation modeling method.

    Findings

    The results showed that the ethical leadership style has a direct and significant effect on intention to employee turnover. Ethical leadership always considers the interests of employees and promotes friendship and justice among employees so that employees can trust their leaders. Employees' high trust in their leaders prevents them from leaving the service, so the rate of Turnover the organization decreases. Through the mediating variables of leader-member exchange and pro-social rule-breaking, it can indirectly have a significant effect on the intention to employee turnover. Ethical leaders, due to the promotion of ethical principles and fair treatment of employees, want employees to achieve their individual goals and achieve the goals of the beneficiaries, as a result, they grant the necessary power to the employees to be able to fulfill the individual goals and the beneficiaries of the cumbersome laws. Bypass Ethical leaders lead to the creation of friendly and intimate relationships with employees through fair behaviors, by creating value and moral awareness, giving authority and responsibility to people, adopting collaborative management, etc. In this way, leader-member exchange between managers and employees are strengthened and they can freely transfer information to each other and with full openness. Also, leader-member exchange can independently lead to pro-social rule-breaking in the organization.

    Discussion and Conclusion

    The present research can bring many positive results and lead to the expansion of ethical leadership in organizations, which provides the basis for increasing communication between managers and employees, and also leads to achieving the organization's high goals and reducing intention to employee turnover. Social security organizations can encourage benevolent rule-breaking by promoting a culture of creativity and innovation, which can include giving employees more autonomy and flexibility in their work and encouraging them to think outside the box when dealing with social issues. Social security managers should try to establish an ethical leadership style in the organization and create a friendly and cooperative atmosphere in the organization so that employees can strive to achieve organizational goals and not be afraid of existing obstacles. Also, strengthening relationships is one of the requirements of any organization, especially the social security providers, so that the employees who attract and hire and hold training courses for them do not want to leave the place of service and can bring the organization closer to its real vision with increasing efforts. Social security organizations can promote ethical decision-making among employees by providing clear guidance on the organization's values and ethical principles and encouraging employees to consider the potential consequences of their actions.

    Keywords: Ethical leadership, pro-social rule-breaking, Leader-Member Exchange, Intention to Employee Turnover, social security organization
  • Vahid Mirzaei *, Majid Ghadimi Tavakoli Pages 29-54

    . The aim of this study is to discover the relationship between organizational hypocrisy and principals’ narcissism at schools regarding the role of organizational silence and organizational rumor as exacerbating mediators in the prevalence of this anti-productive phenomenon at schools. The statistical population of this study consisted of all school teachers in Mashhad city of Iran. 136 teachers were selected as a sample using Cochran's formula. This research is applicative, in terms of purpose and descriptive-correlational in terms of nature and method. The data collection tools are questionnaires. The validity of the questionnaires was confirmed using face and structural validity and the reliability was confirmed using Cronbach's alpha coefficient. . The research findings showed that organizational hypocrisy has a direct and positive relationship with the organizational narcissism of the school principals and in the meantime organizational silence and organizational rumor play mediating roles in exacerbating the hypocrisy among school teachers and intensify anti-productive organizational behaviors. According to the confirmation of research hypotheses, suggestions have been made regarding how to choose and train the school principals and how to eliminate and reduce organizational narcissism and organizational hypocrisy at schools.

    Keywords: Organizational narcissism, organizational hypocrisy, Organizational rumor, Organizational Silence
  • Roohollah Hosseini * Pages 30-48
    Purpose

    Organizational culture is one of the most fundamental areas of change and transformation in the organization and has a special place in the topics related to knowledge management and organizational behavior.  Knowledge sharing has also been proposed as a vital element for organizations to expand integrated services, resource sharing, efforts to promote organizational learning, creativity, and innovation (Aristopour et al., 2021(. Weak organizational culture is one of the ineffective factors of any organization. Today, the knowledge of human forces is considered the most valuable and important capital and asset of companies and organizations. Knowledge is one of the most important competitive advantages in the organization in the field of competition, and improving the productivity and performance of the organization through the effective use of human power is an important issue and concern in organizations (Shams et al., 2022). Today, knowledge is the most valuable and important asset and competitive advantage of organizations. Organizational culture based on knowledge is one of the important and main components of behavioral knowledge in organizations and has been the focus of organizational and behavioral thinkers in recent years. One of the requirements of knowledge management is designing a model and formulating an organizational culture based on knowledge, which is addressed in this research. Therefore, the current research aims to design an interpretative structural model of knowledge-based organizational culture to create a platform for the effective implementation of knowledge management in a fuzzy environment.

    Design/Methodology/Approach: 

    The current research is based on the paradigm of positivism and is applied in terms of the type and purpose of the research. In terms of the data collection method, it is descriptive-analytical. The process of carrying out this research includes two main stages: Jager's fuzzy approach and structural-interpretive modeling. The statistical population of this research includes university experts from whom seven samples were selected. In the current research, first, the important elements in the knowledge-based organizational culture were identified with a fuzzy approach, and then the type of relationships was identified by experts using the interpretive structural modeling method.

    Findings

    Based on data analysis and with regard to , the seven elements were determined. The ISM model includes three levels. At the lowest level, i.e. the third level, strengthening of communication and interactions, designing of participation processes, and strengthening of group workspace are recognized as the influential elements of the model, and at the highest level, everyone's accountability is the most dependent element of the model; Because according to the diagram of penetration power and degree of dependence, the higher the elements are, the lower their stimulating power and the greater the degree of dependence. The insight that this model gives to managers and decision-makers can help them strengthen organizational culture to improve organizational knowledge. Also, this model helps them to have a comprehensive view of the complex relationships between the influencing factors in the field of knowledge-based organizational culture and to identify priorities and have a proper direction in their policies.

    Discussion and Conclusion

    According to the results, it is suggested to revise and implement a new process in the design process of organizational culture, especially in knowledge-based organizations. Also, for future research, it is suggested to localize the designed organizational culture model in different organizations and institutions according to the specific conditions of each institution. The dimensions and elements of the model can also be of interest to researchers and they can be investigated, developed, and compared with the model elements of this research.

    Keywords: Organizational Culture, Interpretive Structural Modeling (ISM), Yaeger Fuzzy Model
  • Morteza Akbari Mehrabad *, Mahmood Akbari Mehrabad Pages 49-65
    Purpose

    Today, the discussion on the characteristics of proper management and its tremendous effects on the innovation performance of organizations in both public and private sectors is evident. Recently, new management styles have been proposed that can be highly effective in implementing strategies and achieving organizational goals. This research examines how management characteristics impact organizational innovation performance by mediating organizational learning and moderating self-control in the Village Industrial Group.

    Design/Methodology/Approach:

     The current research is based on objective criteria in the applied research group, employing the time criterion for data collection in the survey research group. It adopts a quantitative research approach based on the nature of the data and focuses on the characteristics of the subject or the research problem in correlation or concordance research. The research involves first-hand data collection through a field research method using the questionnaire technique, emphasizing the depth of comprehensive research. The primary tool for collecting information is a questionnaire, including four standard questionnaires: management characteristics (2001), organizational performance, organizational learning, and self-control. The questionnaire's validity was ensured through face and content validity, using a 5-point Likert scale. Data analysis was performed using SPSS23 statistical software and SmartPLS3 structural equation modeling. The questionnaire, presented as a 5-point Likert scale, underwent validity checks through content validity, with input from managers of the production, quality, and after-sales service management unit, confirming its acceptability. Reliability was established with Cronbach's alpha of 0.880, 0.852, 0.901, and 0.832, respectively. The statistical population of this research includes 1,600 people, encompassing managers, leaders, and workers of the industrial group in the Village. The research sample consists of 310 people, determined through simple random sampling according to Morgan's table.

    Findings

    This study relies on the resource-based perspective and knowledge-based perspective theories to explain how the Village Industrial Group achieves innovation through its internal and intangible resources. The findings demonstrate significant effects of management characteristics and organizational learning on organizational innovation performance, providing support for the meaning and expansion of these theories. The research findings reveal that management characteristics positively and significantly impact organizational innovation performance in RoostaGroup Co. Additionally, management characteristics positively affect organizational learning in RoostaGroup Co. Management characteristics have a positive mediating effect on organizational learning and a significant impact on innovation performance in RoostaGroup Co. Self-control positively moderates the effect of management characteristics on organizational learning in RoostaGroup Co.

    Discussion and Conclusion

    The present study investigated the impact of management characteristics on organizational innovation performance with the mediation of organizational learning and moderation of self-control in RoostaGroup Co. The results indicate that management characteristics have a positive effect on innovation performance. Organizational learning plays a mediating role in the relationship between management characteristics and innovation performance, while self-control plays a moderating role.

    Keywords: Management features, Organizational learning, Innovation performance, self-control, Roostagroup Co
  • Hossein Hamzavi *, Mohammad Javad Kameli, Reza Azarpara, Hossein Karimi Pages 67-87
    Purpose

    The mental health of the employees of the organization is very important. The increase in environmental complexity has increased the need for new organizational strategies to strengthen the health and mental health of employees. People's mental health is defined as a state of satisfaction and happiness, work-life balance, the ability to deal with daily pressures and stresses, the ability to create and maintain constructive relationships with other people, and the ability to have a meaningful and purposeful life. The purpose of this research is to investigate the effect of a health-oriented leadership style on the mental health of employees with the mediating role of the psychological needs of human resources.

    Methodology

    The current research in terms of the method is quantitative, in terms of purpose is applied research in the field of human resources and organizational behavior, and in terms of collecting data and information is research with a descriptive survey approach. The statistical population of the research includes all managers and employees of the General Welfare Department of Fars province, numbering 254 people, and the statistical sample size based on Cochran's sample estimation formula is 153 employees. To collect data and measure the relationship between research variables, a questionnaire was used. Questionnaire criteria to measure the variable of health-oriented leadership were adapted from Safar Mohammadlou et al. (1401) with four dimensions (quality of life of employees, job actions, management and leadership style, and environmental strategies), to measure the variable of psychological needs of human resources the criteria were adopted from the Humphreys questionnaire by Soltaninejad et al. (2003) with four dimensions (self-esteem, self-awareness, self-renewal, and sense of belonging), and the mental health variable of employees was adopted from Keyes (2002) with three dimensions (emotional well-being, mental health, and social health). Also, to analyze the data, the structural equation modeling method, and SPSS 22 and Lisrel statistical analysis software were used. 

    Findings

    The results of this research showed that health-oriented leadership has a significant effect on the mental health of employees and the psychological needs of human resources; Also, the psychological needs of human resources have a significant effect on the mental health of employees; And finally, health-oriented leadership has a significant effect on the mental health of employees with the mediating role of psychological needs of human resources. 

    Discussion and Conclusion

    Health-oriented leadership style improves the health and mental health of employees by strengthening the psychological needs of human resources in the organization. This type of leadership style, through the component of managing the quality of life of employees, has encouraged them to maintain a balance between their personal and professional lives, which can lead to self-awareness, a sense of belonging to the organization, reducing stress and increasing employee satisfaction to improve health. On the other hand, health-oriented leaders use environmental strategies to create a work and spiritual environment that is governed by moral values and norms, through the two components of self-respect and self-awareness, so that employees can easily communicate with each other and learn and benefit from each other's experiences and knowledge, and as a result, help to improve the morale and mental health of employees in the atmosphere of constructive cooperation.. Finally, health-oriented leaders have paid attention to the issue that the job is one of the most important sources for physical and mental injuries, and by creating conditions for each employee about the components of self-regeneration and a sense of belonging in the work environment, establish a relationship between the job and the employee, so that the mental health of the employees is guaranteed.

    Keywords: Leadership, Health-Oriented Leadership, Employees Mental Health, Psychological Needs of Human Resources
  • Mohammad Keshavarz *, Maryam Seifi, Hamed Ameri Pages 87-106
    Purpose

    Today, in a rapidly changing world, the ability to change regularly is very important to adapt to external challenges. However, changes in the basic characteristics of the organization may increase the probability of failure. For this reason, it seems that organizational transformation efforts cause resistance and it is one of the most important obstacles facing contemporary companies, especially in this regard. Organizational inertia is a term used to describe this aversion to change as well as the desire to maintain the status quo (Teofilus et al., 2022). Many behavioral researchers emphasize the importance of a "self-aware mind" whose benefits can be used to develop desirable behaviors (Bhardwaj & Pareek, 2023). Researchers and behavioral thinkers should pay a lot of attention to mindfulness; Because the wider use of this type of tactics offers great potential in various economic, social, etc. fields (Krickel, 2023). On the other hand, coaching as a rapidly growing and expanding profession is used to develop leadership and mental skills at all organizational levels. By using coaching skills, it becomes possible to teach mindfulness skills to all organizational levels. Moreover, by being fully involved in this process, outstanding leaders not only increase their leadership strategies but also reap useful values (Susanto, 2023). Therefore, to adopt an innovative business model in any organization, the inertia for change is a fundamental obstacle and its role has not been fully investigated (Moradi et al, 2021).

    Methodology

    Since the purpose of the research is to determine the relationships between the variables, the current research is of an applied type, and in terms of the method of data collection, it is descriptive, correlational, and single-section. The statistical sample of the research is 103 employees of the Kashan Electricity Distribution Company using the available sampling method. A 24-question questionnaire based on an ordinal scale and a five-point Likert scale was used to collect data. The questionnaire of this research consists of two parts: the first part includes demographic questions and the second part includes the main questions of the questionnaire that were raised based on the variables of the research and their validity and reliability were confirmed. The questionnaire includes three dimensions (coaching, mental-awareness, organizational inertia). The questions were reviewed by some professors. Also, to check the reliability and validity of the measurement model, Smart-PLS software was used due to its ability to test theories in the form of equations between variables. As can be seen, Cronbach's alpha coefficient for all research constructs is more than 0.7, which is at the desired level and shows the validity of the research measures.

    Findings

    The obtained results indicate that coaching has a negative and significant effect on organizational inertia in Kashan Electricity Distribution Company. Also, the positive and significant effect of coaching on the organizational mindfulness of employees of Kashan Electricity Distribution Company was confirmed. On the other hand, organizational mindfulness has a negative and significant effect on organizational inertia. Finally, the results of this research showed that organizational mindfulness plays a mediating role in the relationship between coaching and organizational inertia.Discussion and

    Conclusion

    Managers of electricity distribution companies are generally in a state of economic stagnation and feel that it is difficult to make fundamental changes. On the other hand, companies are looking for different coaching approaches to influence employees' behaviors and their training and learning, which may sometimes lead to employees' awareness and deeper understanding of their current situation and the organization. When the organization uses various resources such as time, manpower, money, communication, approvals, etc. in one direction, the change from the current direction is due to the unwillingness to waste the resources spent in the past and the patterns that have become a habit. As a result, managers can act by applying various coaching methods in line with deep awareness and alertness of the organization and increase the progress and evolution of the company. Managers of electricity distribution companies should note that at the beginning of the manager's entry into the system, it is possible to overcome organizational inertia much more than later. Over time, due to getting used to the existing situation and getting out of the shock of management change, the manager and employees tend to return to the previous situation and inertia prevents the organization from changing. On the other hand, for future research, it is suggested to investigate the relationship of this concept with other mentioned topics. Also, since the current research was conducted only in a limited industrial environment, it is suggested that this research be tested in other companies, industries, and cities as well.

    Keywords: Coaching, Organizational inertia, Mindfulness, Electric company
  • Farshid Aslani *, Mahsa Noori, Atefeh Heshmatzadeh Pages 89-113
    Purpose

    Mindfulness is a psychologically appropriate process of paying attention to successful experiences in the present without judgment. The ability to properly control the will, instinct, unconsciousness, and incomprehensibility is a special opportunity to correct past mistakes. In other words, mindfulness is the correct cultivation of awareness and vigilance by relying on care and taking into account special attention and different experiences in the present without judgment. Correct mindfulness increases the correct functioning of interpersonal-social relations and the efficiency of dealing with various stresses in people and creating correct and appropriate behavior. Customer satisfaction is a special and fundamental concept, and the examination of the positive behaviors resulting from this satisfaction in the company is considered very important, special, and vital; One of the very important factors that can influence the satisfaction of clients is the management of minds and in a special way, mindfulness. One of the organizations that has an urgent need to create client satisfaction is the tax department, and in the meantime, it is very important to use mindfulness and the signs and symptoms that affect improving people's behavior. Meanwhile, taking advantage of the very important component of organizational error tolerance and creativity in controlling the individual's inappropriate behavior and coping with problems and adversities can improve client satisfaction. Since no research with this title has been carried out in the Isfahan Tax Administration and among the employees so far and the very important component of mindfulness in explaining client satisfaction has not been used well and has been neglected, it is necessary to be addressed comprehensively. Based on this, the current research aims to investigate the effect of mindfulness on customer satisfaction with the mediating role of creativity and organizational fault tolerance.

    Methodology/Design/Approach: 

    The current research is practical in terms of its purpose and the method of carrying out the research is descriptive and survey method. The population studied in the current research consists of all the employees and managers (supervisors) of the Tax Affairs Department in Isfahan City, which included 300 people, and the sample size is 169 people based on the Cochran formula, and stratified random sampling is used. The research tool includes a standard questionnaire.

    Findings

    To analyze and measure the model of this research, data analysis using the structural equation model has been used. The results of the path analysis of structural equations and the Sobel test showed that mindfulness has an effect on client satisfaction with the mediating role of creativity of Isfahan tax affairs department employees with a critical rate of 9.136, which is more than 1.96. Also, mindfulness has an effect on the creativity of employees with a moderating role of organizational error tolerance in the Isfahan Tax Affairs Department with an impact factor of 0.54 and a critical value of 4.47. Based on this, mindfulness affects the creativity of employees in the Isfahan Tax Affairs Department with an impact factor of 0.63 and a critical value of 12.850, mindfulness affects client satisfaction in the Isfahan Tax Affairs Department with an impact factor of 0.23 and a critical value of 0.4 2 and creativity affects the satisfaction of clients in the Isfahan Tax Administration with an impact factor of 0.34 and a critical value of 3.120.

    Discussion and Conclusion

    The results of path analysis of structural equations and Sobel's test showed that mindfulness affects client satisfaction, with the mediating role of creativity of Isfahan tax affairs department employees. Also, mindfulness affects the creativity of employees with the moderating role of organizational error tolerance in the Isfahan Tax Affairs Department. Based on this, mindfulness affects the creativity of employees in the Isfahan Tax Affairs Department, mindfulness affects client satisfaction in the Isfahan Tax Affairs Department, and creativity affects client satisfaction in the Isfahan Tax Affairs Department. Dealing with clients and customers and creating their satisfaction is one of the most important actions that employees should try in this field, which is to use new methods and benefit from creativity and innovations in various work and practical dimensions since it can be the basis of customer satisfaction. Employees should be able to use their creativity to apply their special method to each customer so that they can have a proper understanding and satisfaction to be provided.

    Keywords: Mindfulness, Client Satisfaction, creativity, organizational error tolerance
  • Peyman Akbari *, Mohammad Ali Islami Pages 115-139
    Purpose

    The importance of anti-productive work behavior is evident for most organizations because it can have negative effects on employees and organizations. Therefore, according to these conditions, the purpose of this research is to survey the effect of illegitimate tasks, psychological entitlement, and job burnout on counterproductive work behavior with emphasis on the moderating role of collective atmosphere.

    Design/Methodology/Approach: 

    The current research is applied in terms of purpose and descriptive survey in terms of nature and method. The statistical population of this research includes the number of 240 employees of Qarz al-Hasna Resalat Bank in Yazd province. Using Cochran's formula, 148 people were selected as a sample for the first half of 1400. From the questionnaires made by the researcher, Semer et al.'s illegitimate tasks (2010) consisting of 8 questions, Maslach and Jackson's (1981) job burnout consisting of 23 questions, Yam et al.'s psychological entitlement (2017) consisting of 4 questions, van Hooft's collective climate et al. (2009) consisting of 8 questions, and finally Masoomzadeh's anti-productive work behavior (2013) consisting of 11 questions, were used as a data collection tool. The basis of the measuring scale was the five-choice Likert spectrum questions. To confirm the validity, three types of validity (the content "this validity was obtained by surveying professors", convergent, this validity contains the average output variances (AVE) which should be more than 0.05), and divergent, this validity is also by comparing the root of AVE with the correlation between measured variables and for each of the reflective constructs, the root of AVE must be greater than the correlation of that construct with other constructs in the model) and to confirm the reliability, three criteria (the factor load, "this loadings for each question or independent variable are between 0 and 1 and indicate the degree of influence of that question or variable on the relevant factor, A factor loading higher than 0.5 is generally acceptable", the composite reliability coefficient, this reliability should be a value greater than 07 obtained 0.0 to indicate the internal stability of the constructs", Cronbach's alpha coefficient, "This coefficient should have values above (0.07)" (Fornell and Larcker, 1981) were used.

    Findings

    The results of hypothesis testing by SMART-PLS software and using t-test statistics and path coefficients (β) showed that illegitimate tasks have a positive and significant effect on anti-productive work behavior; a positive and significant effect on job burnout; a positive and significant effect on psychological entitlement; and a negative and significant effect on the collective atmosphere. In addition, the results indicated that psychological entitlement can play a mediating role in influencing illegitimate tasks on counterproductive work behavior and job burnout.

    Discussion and Conclusion

    Despite the design pattern, the bank can expect to be able to control counterproductive work behavior to advance its goals. This means that the bank should be able to fully control the level of illegitimate tasks, psychological entitlement, and job burnout. For example, by setting clear and fair tasks, reducing the use of illegitimate tasks, and providing training and career development opportunities, the bank can manage the level of illegitimate tasks. Also, the bank should develop burnout management by creating a healthy and supportive work environment. This includes measures such as work-life balance, employee empowerment, rest management strategies, and job variety. In addition, the role of managers in reducing the collective atmosphere is also very important. Managers should foster a team atmosphere by creating a positive work environment and encouraging cooperation and positive interaction among team members. By doing this, it is possible to reduce the negative impact of illegitimate tasks, psychological entitlement, and job burnout on counterproductive work behavior. Therefore, to manage anti-productive work behavior, the bank should pay attention to factors such as the level of illegitimate tasks, psychological entitlement, job burnout, and collective atmosphere. By controlling these factors and creating a positive environment, the bank can improve productivity.

    Keywords: Illegitimate tasks, Psychological entitlement, Job Burnout, Counterproductive Work Behavior, Collective atmosphere
  • Maryam Rezayi Chayjani *, Mahdi Shariatmadari Pages 131-147
    Purpose

    Ethical leadership is related to important consequences such as motivation, satisfaction, performance, social behavior, occupational anxiety, and destructive behaviors. Also, ethical leadership and leadership considerations are the strongest factors affecting job anxiety. When employees believe that their managers create an atmosphere of psychological support, mutual trust, help and friendship, and clarity of roles and tasks (a considerate leader), they experience less job ambiguity and, as a result, less job anxiety. Ethical leaders can also reduce job ambiguity by creating clear job expectations, which in turn has a great effect on reducing job anxiety. Ethical leaders model appropriate ethical behavior and provide guidance for how followers should respond to ethical dilemmas. When leaders are honest and trustworthy, job ambiguity among subordinates is reduced. Therefore, the purpose of this research is to survey the relationship between moral leadership and job stress with the mediating role of job ambiguity in the employees of Tehran's air conditioning factory.

    Design/Methodology/Approach: 

    This research is of an applied type and is included in descriptive correlational research. The statistical population of this study consisted of 450 workers and employees of the ventilation factory located in Tehran. The research method used in this research was correlational descriptive. The sample size of this research includes 114 according to the formula of Tabachnick and Fidel. The required information was collected by two methods library studies (to develop hypotheses) and field method (to test hypotheses). In this research, ethical leadership, job stress, and job ambiguity questionnaires were used. In this study, the content method was used to determine validity and Cronbach's alpha method was used to determine reliability, which was reported as 0.755 for ethical leadership, 0.782 for job stress, and 0.899 for job ambiguity. For data analysis, correlation coefficient and regression methods were used with the help of SPSS software.

    Findings

    According to the results, there is a relationship between ethical leadership and job stress. There is a relationship between ethical leadership and job ambiguity. There is a relationship between job stress and job ambiguity. Since all the relationships were proven, it can be concluded that moral leadership and job stress are related to the mediating role of job ambiguity in the employees of Tehran Poveish Ventilation Factory; Therefore, the main hypothesis of the research is proven.

    Discussion and Conclusion

       When employees believe that their managers create an atmosphere full of psychological support, mutual trust, help, and friendship (a considerate leader), they experience less role anxiety and, as a result, less job anxiety. Ethical leaders, relying on truth and moral character, awareness, moral orientation to society and people, motivating, encouraging, empowering, and morally responsible management along with observing moral values, should be able to reduce the level of job ambiguity among employees in different fields. Finally, it was concluded that job ambiguity causes job anxiety, and it psychologically leads to poor performance of employees.

    Keywords: Ethical leadership, Job stress, Job ambiguity
  • Aliakbar Peyvasteh *, Javad Rafirad, Reza Jalili, Ramin Javankar Pages 149-175
    Purpose

    Considering the conditions and crises existing in today's organizations, the penetration of indifference and organizational silence as well as the concerns of employees to meet their spiritual needs, are the challenges that organizations are facing. One of these bottlenecks is having a happy organization and cheerful employees. The existence of cheerfulness among the workforce is very valuable and important, because a cheerful workforce can make the work environment favorable for themselves and their colleagues, and with good morals, they can cause client satisfaction and organizational productivity. The current research has been carried out to design a model of vitality and establish an efficient system of creating vitality in the workforce and taking advantage of its results in the organization's earnings and the literature of this field.

    Research Method/Approach: 

    The current research is practical in terms of purpose and has been carried out qualitatively using the database theory. The statistical community is Tabriz International Airport's experts. Sampling was done using the theoretical method and the purposeful (judgmental) and snowball (chain) methods based on the theoretical saturation of the data; in such a way that the interview was conducted until reaching theoretical saturation in this field. The method of database theory is a suitable method for examining the topic of this research. The theory is formed in a systematic way and based on real data. The importance of this method in the organization is due to the understanding of the lived experience and background of the employees of Tabriz International Airport in the field of human resources.

    Findings

    The results of the data analysis obtained during the process of open, central, and selective coding led to the creation of foundation data theory in the field of employee vitality. Validation of the theory was done and the elements of the designed model were made up of causal, background, and mediating conditions that show the central phenomenon, consequences, and strategies for the implementation of the general policy. The effective causal conditions in vitality that the researcher has extracted its categories are professional incentives, social incentives, and psychological capital. The professional incentive is related to work skills, autonomy, familiarity with the nature of work, effort, and variety of activities in the work environment. According to the conducted interviews and the centrality of the topic, the central phenomenon includes professional vitality, communication vitality, and feedback vitality, which together include the general category of vitality. Contextual conditions show a set of special characteristics that this set of special characteristics or conditions usually affect general strategies or in other words, they are the place of incidents or events related to the main phenomenon. Structural elements include managerial actions and behavior and content and instrumental infrastructures. These factors leave a positive or negative effect on the organization. Intermediate or contingent elements or intervening elements are general and wider conditions, such as time, place, culture, and economy, which are effective on the main strategies. The nature of these elements is such that the way of reacting to them depends on the conditions and situation. These factors have the most important effect on macro strategies and their nature is such that they change over time. The extracted elements are general cultural and moral beliefs. Strategic factors including strategies for improving vitality include: creating psychological ownership and maintaining and revitalizing the material and spiritual rights of the workforce. Another result of this research is the statistics of the consequences of the main phenomenon. These consequences are the actions and reactions that occur as a result of the action to manage and control the main phenomenon. The results obtained are performance improvement, progress and development, diffusion, and synergy.

    Discussion and Conclusion

      Agents and policymakers can plan and use the results of this research for more efficiency in airports to improve the vitality of employees and the success of the workforce. It also enriches the theoretical gap in terms of literature and theoretical foundations. Finally, practical suggestions were presented.

    Keywords: Cheerfulness of the employees, Tabriz International Airport, grounded theory
  • Mohsen Arefnezhad *, Faezeh Hasanvand Pages 177-197
    Purpose

    In today's complex environment, it is necessary for the success of organizations to maintain stable employability. The benefits related to job regeneration and the quality of relationships with colleagues effectively determine the success of people to stay in employable jobs in a very competitive world. Knowledge-based organizations, which play an important role in society by hiring skilled people, should associate themselves with the emerging changes and developments in the organization's new environment and strive for the stability of employability in this competitive environment. Today, the most important component of empowering employees for employability during employment is relationships with colleagues. All human beings need to establish relationships with others in the family, school, and work environments; Because creating good relationships is one of the most basic elements of happiness and success of every person in life. With these interpretations, co-worker relationship management constitutes an emerging trend in human resource management through creating and maintaining personal relationships and mutual value with employees based on information technology and also has an interesting impact on daily tasks, processes, and responsibilities. The current research was conducted to investigate the effect of the quality of relationships with colleagues on the ability to be employed sustainably with the mediating role of career regeneration.

    Design/Methodology/Approach: 

    This research is based on a practical purpose and in terms of method, it is a descriptive survey. The respondents of this research were 120 experts from knowledge-based organizations active in the science and technology park of Lorestan province. Using Morgan's table, 92 people were selected as a sample using a simple random method. A standard questionnaire was used to collect research data. Cronbach's alpha method and composite reliability and validity were measured by the convergent method. A structural equation modeling approach and pls software were used to analyze the data. Regarding the analysis method and software used in this research, it is necessary to explain that SPSS software and Cronbach's alpha were used to check and test the normality of the data and measure the reliability of the data collection tool. Also, Smart PLS software was used to measure the convergent and divergent validity of the questionnaire and to test the research hypotheses. Content validity, convergent validity, and divergent validity have been used to verify the validity of the measurement tool. Content validity has been established by ensuring the consistency between the measurement indicators and the existing literature, and it has been obtained through a survey of professors.

    Findings

    The results of the hypothesis test showed that the quality of relationships with colleagues has a positive and significant effect on sustainable employability; Also, the effect of the quality of relationships with colleagues on job regeneration was confirmed. In addition, the effect of the role of job regeneration on sustainable employability was confirmed. Finally, it can be said that job regeneration has a mediating role in the quality of relationships with colleagues on sustainable employability.

    Discussion and Conclusion

    The results of the research indicate that organizations should involve all employees in job regeneration to benefit from strategic benefits; Because this work brings many advantages for individuals and organizations. In addition, job reinvention is a personal human resource management practice, and its integration with management-oriented human resource management practices solves new work needs and challenges, and finally, new insight for managers and employers of knowledge-based organizations. brings to invent methods of quality relationships with colleagues to improve job skills as well as organizational effectiveness and sustainable employability. Regarding the practical and applied aspect of the current research, it should be said that by increasing the quality of relationships with colleagues based on friendship, trust, intimacy, personal concern and respect, organizations can develop participation in their organizational structure and enrich work and maintain Increase sustainable employability and also, to meet the emerging job needs, turn to job regeneration by improving the job skills of the employees and keep and hire skilled and qualified people in the organization while maintaining their strategic advantage.

    Keywords: quality of relationships with colleagues, sustainable employability, job regeneration, knowledge-based organizations
  • Sadegh Feizollahi *, Masoud Cheraghi Pages 249-274
    Purpose

    This study was conducted to identify the lived experiences of shift workers of Ilam Gas Refining Company regarding the conflict between work and family. One of the factors that affect the mental health of the workforce and their productivity and is emphasized in various studies is the work-family conflict. Work-family conflict has many negative consequences such as absenteeism, increased job turnover, and decreased performance. This research can help the managers of Ilam Gas Refining Company and other organizations and companies that have shift workers to design programs by knowing the antecedents and consequences of work-family conflict and reducing these antecedents and consequences as much as possible.Research Method/Approach: The method of this research is practical and of the type of qualitative studies, as it deals with the lived experiences of the shift workers of Ilam Gas Refining Company of work-family conflict. Considering that the main subject of the research is the phenomenon of work-family conflict and the participants in the research have directly experienced this phenomenon, the best method that can give an appropriate answer to the research question is the qualitative research method, which is one of the phenomenological types. In this research, the phenomenological method based on the modified model of Stevick-Colaizzi-Keen has been used. The statistical population of the research is all of the shift workers of Ilam Gas Refining Company. The method of determining the participants is based on the purposeful sampling method. To collect information, the interview tool was used and the interviews with the participants were continued with the phenomenological approach until the saturation of information was reached.

    Findings

    To analyze the data, the modified method of Stevick-Colaizzi-Keen was used. The required data was collected through semi-structured interviews with 22 employees who were selected as a purposive sampling. The participants' lived experiences analysis regarding the antecedents of work and family conflict were categorized into three main categories of personal, family, and occupational antecedents, and the consequences of work and family conflict were categorized into three categories of personal, family, and occupational consequences.Discussion and

    Conclusion

    The results of pieces of research in the field of work-family and family-work conflict show that the first vulnerable area of these two types of conflict is job satisfaction and marital satisfaction, and this conflict is equally important for individuals and organizations; For the organization, it is associated with a decrease in productivity, a decrease in the job satisfaction of employees, an increase in tardiness and absenteeism of employees, an increase in withdrawal from work, and a decrease in organizational commitment. A working father leads to inefficient performance of maternal, paternal, and husband duties, decreasing marital satisfaction and mental health (increasing anxiety and depression, etc.), and increasing conflict and divorce. In the interpretation of this issue, it should be said that the participants in the research (shift workers of Ilam Gas Refining Company) believed that job factors in the refinery lead to conflict between work and family, and one of the themes obtained in this research is the inconsistency of the job situation. It puts the lives of employees in an unbalanced and chaotic situation. Continuous or temporary absence of spouses puts additional pressure on the family, and on the other hand, sometimes causes the man to lose his job. In this case, the responsibility of the family will be on the woman and this responsibility will have unpleasant consequences. Some of the interviewees either remained unmarried or got married late due to the awareness of the roles of men and women in the family, as well as the fear of neglecting the upbringing of their children.In the meantime, the employees of Ilam Gas Refinery have also pointed out the positive consequences. For example, playing two roles at the same time has led to an increase in the quality of the father's role and better upbringing of children. Some have been supported and encouraged by their spouses and children and have felt proud of their job position. Another pleasant aspect of playing two roles at the same time is the independence of these people's children. Some employees were satisfied with the lack of dependence and independence of their children.

    Keywords: work-family conflict, Quality of Work Life, Personal factors, Occupational factors