Evaluating The Quality of Work Life in Urban Taxi Drivers: A Case Study in Northwest Iran

The Quality of Working Life (QWL) is one of the most influence organizational factor and taxi is the most common public transport system in small cities. The present study aimed to evaluating the QWL and its associated factors among urban taxi drivers.

This descriptive analytical study done with participating 176 urban taxi drivers working in one of the southern cities of West Azerbaijan province. Using census method individuals including in the study considering the inclusion criteria and answered a two-part questionnaire consisting of demographic characteristics and Walton’s QWL questions. Finally, data were analyzed using SPSS 24 software at a significant level of 0.05. 

QWL evaluating showed that 18 drivers were at low level, 151 drivers were at moderate level and 7 drivers were at high level. Week and positive correlations were observed between QWL and both age and work experience. Some individual characteristics were found to be significantly associated with some aspects of QWL; while, the mean score of QWL was not significantly associated with individual characteristics such as education level, marital status, and body mass index.

The status of QWL was low and moderate in most drivers. In general, the mean score of QWL was not associated with individual characteristics such as educational level, marital status, and body mass index. More comprehensive studies are needed in this regard.