heshmat moradhaseli

The development of intelligent technologies requires planning,organizing,controlling and monitoring.The main purpose of this study is to design a structural model of components for the development of intelligent technologies in the telecommunications industry. The present study is a qualitative-quantitative (mixed) research. The population studied in the qualitative part of this research consists of 10 experts in this field in Ilam Province Infrastructure Communications Company.Also, the study population in the quantitative and modeling sections are the same 10 experts. In this research, first, using semi-structured interviews and their analysis,153 codes,9 main categories and 4 general themes were identified as technological, managerial, marketing and cultural infrastructures.In the next step, bydistributing the pairwise comparison questionnaire related to9 main categories and analyzing them, an interpretive structural model of the research was obtained.This model consists of 5 levels,among which, knowledge is at the lower level and is the underlying variable for the development of intelligent technologies.At the next level, it is the training variable that is the next priority.The variables of awareness, belief and attractiveness are important in the next category that paying attention to these factors,in order of importance, can be very useful and effective in the development of intelligent technologies in the telecommunications industry.

Today’s, intelligent agent system (IAS) are considered as an important part of people's lives. Therefore, many of organizations try to implement IAS in their mechanism. One of these organizations in Iran is telecommunication Infrastructure Company. Because any implementation need a model which clarify the structural and contextual components, therefore, the current research is conducted to provide a model for developing the necessary infrastructure for implementation of intelligent technologies in the communication and telecommunication mechanisms of Ilam Province. To achieve the goal, a qualitative approach and thematic analysis method were used. The research population consisted of all experts in the field of ICT in Ilam province Infrastructure Communications Company that using purposeful sampling method and relying on theoretical data saturation, 10 of them were selected as sample. Semi-structured interviews were used to collect the data. The data were analyzed through theme analysis. Based on the method, 4 themes, 10 main categories and 153 open codes were extracted. The findings of the study showed that to transform communication mechanisms into intelligent technologies, there must be technological, management, marketing and cultural infrastructure. Technological infrastructure consisted of intelligent software and hardware; management infrastructure consisted of knowledge and belief; marketing infrastructure included attracting intelligent technology to audiences, encouraging ideas, physical and virtual channels; and finally, cultural infrastructure, it was staff training and public awareness.