mohammad ehsan keyvan

The banking system is one of the main pillars of Iran's economic system and serves as the primary source of financing for economic enterprises. Businesses that aren't able to repay their loans expose the banks to financial risk as non-payment results in claims classified as non-current. This failure to collect claims reduces the bank's capacity to provide facilities and disrupts its operations. The mechanism by which banks grant facilities has become one of the government's concerns and a principal challenge to the economic system. In this regard, a qualitative research study was conducted to identify and analyze factors that will improve the banking system's ability to provide facilities and collect claims effectively. The study involved 19 semi-structured interviews, library research, and thematic analysis to derive a network of themes. The results of the research demonstrate that factors related to governance, bank procedures and processes, and knowledge weakness within the banking system are the key elements that lead to an improved banking system concerning the provision of facilities and the effective collection of claims.