fuzzy analytical hierarchy process method

This Research aims to identify the challenges in evaluating the productivity of knowledge workers and rank according to importance to inform managers about the challenges and contribute to improving the productivity.

In order to identify the challenges of evaluating the productivity of knowledge workers, the fuzzy Delphi method has been used to consensus of experts in knowledge-based companies and to rank the challenges, the fuzzy analytical hierarchy process method has been used.

Twenty-five challenges were identified and ranked using the opinion of experts.

The results show that the component of "lack of standard and repetitive actions and activities in the work of knowledge workers" is the most important challenge for managers to evaluate the productivity of knowledge workers.