multilevel performance evaluation

The performance of helth centers is a multi-dimensional and complex construction and requires meeting the expectations and satisfying several key stakeholders at different levels of such service-based organizations. In order to gain a more comprehensive understanding of the evaluation of the comprehensive performance of these organizations, the current research has reviewed and classified the indicators that have been approved in various studies to assess various aspects of the performance of medical (helth) centers.

This is a qualitative applied research and it has been used in meta-composite method. The information sources of this stage included articles published in international scientific databases, which were selected based on the criteria for entering the meta-synthesis process.

The model presented for evaluating the performance of medical centers includes three main levels: individual (medical staff), group (hospital departments) and organizational (hospitals). Each of these three levels includes components that evaluate different aspects of health service performance through related criteria.

In evaluating the performance of medical centers, simultaneous attention to the performance of employees, organizational departments, and the entire organization can achieve a more comprehensive understanding and help improve the effectiveness of performance improvement programs. The findings of the present research can be used as a guiding model for such evaluations.