delphi technique

In contemporary project management, stakeholders play a pivotal role in successful project implementation. Project outcomes are highly sensitive to stakeholder actions and decisions. Incorrect decisions, a lack of responsibility, and low-quality contributions from a wide range of stakeholders can significantly hinder project progress and lead to undesirable outcomes. Stakeholder theory identifies three key characteristics of stakeholders: power, legitimacy, and urgency. Notably, stakeholder satisfaction, particularly customer satisfaction, is widely recognized as a crucial indicator of organizational success and provides a significant competitive advantage. This research aims to identify and prioritize success factors associated with effective stakeholder engagement within the context of construction equipment manufacturers in Tehran. Utilizing factor analysis, the study will ultimately categorize these factors into a more concise framework. The research methodology encompasses a comprehensive literature review, in-depth face-to-face interviews, experimental research, and a thorough questionnaire survey. The Delphi technique is employed to screen sub-criteria, while the Analytical Network Process (ANP) and the DEMATEL method are utilized to determine the priority of sub-criteria and analyze the intricate interrelationships between criteria. Pairwise comparison matrices are utilized to ascertain the weight of each criterion. This research was conducted in a multi-phased approach, incorporating various research techniques. Findings indicate that the "project team" criterion exhibits the highest level of interaction with other studied criteria. Moreover, the "project team," "organization," and "external environment" criteria were identified as having the most significant impact. Based on the calculated results, the "organization," "external environment," and "sustainability" criteria were ranked first, second, and third in order of priority, with respective normal weights of 0.417, 0.264, and 0.181. Furthermore, the sub-criteria of "reaching the planned quality standard," "market availability," and "project size and complexity level" were ranked first, second, and third, with normal weights of 0.0525, 0.0454, and 0.044, respectively.