fuzzy delphi technique
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مقدمه
کارت امتیازی متوازن (Balanced scorecard یا BSC) اطلاعات مفید و مرتبط را در مورد عوامل موثر بر عملکرد داخلی و خارجی سازمان ارایه می دهد و مناسب ترین چارچوب جهت ارزیابی عملکرد سازمان های بهداشت و درمان به شمار می رود. یکی از اصول کلیدی در به کارگیری BSC، شناسایی دیدگاه های متناسب با هر سازمان با توجه به ماموریت اصلی آن می باشد. هدف از انجام پژوهش حاضر، شناسایی دیدگاه ها و اهداف مرتبط در مدل BSC متناسب با مراکز مراقبت سلامت با استفاده از تکنیک Fuzzy Delphi بود.
روش هااین مطالعه از نوع کیفی و کاربردی و جامعه آماری شامل 15 نفر از خبرگان حوزه بهداشت بود که به روش نمونه گیری هدفمند انتخاب شدند. ابتدا از طریق بررسی متون و سپس با استفاده از پرسش نامه محقق ساخته و اجماع نظر خبرگان، به کمک تکنیک Delphi در دو دور دیدگاه های BSC و اهداف مرتبط متناسب با مراکز مراقبت سلامت مشخص گردید.
یافته هادر تحقیق حاضر، دیدگاه بیماران و جامعه با 3 هدف، وضعیت مالی و عملکرد با 2 هدف، رشد و توسعه با 4 هدف، فرایندهای درون سازمانی با 4 هدف و مسئولیت اجتماعی به عنوان دیدگاه جدید با 2 هدف برای ارزیابی عملکرد مراکز مراقبت سلامت جایگزین دیدگاه های سنتی BSC شد.
نتیجه گیریاستفاده از چهار دیدگاه متناسب با مراکز مراقبت سلامت در BSC و اضافه شدن یک دیدگاه جدید تحت عنوان مسئولیت اجتماعی به منظور ارزیابی عملکرد مراکز مراقبت سلامت، باعث افزایش بهره وری می شود و در نهایت، افزایش رضایت بیماران و جامعه را به دنبال خواهد داشت.
کلید واژگان: کارت امتیازی متوازن، مراکز مراقبت سلامت، تکنیک Fuzzy DelphiBackgroundThe balanced scorecard (BSC) provides useful and relevant information about the factors affecting the internal and external performance of the organization and it is the most suitable framework for evaluating the performance of healthcare organizations. One of the key principles in using the BSC is to identify the appropriate views of each organization with regard to its main mission so that it can achieve the best results to achieve its goals and strategy. The present study is aimed to identify the views and related goals in the BSC model suitable for health care centers using the fuzzy Delphi technique.
MethodsThe present study was a qualitative and applied research. The statistical population of the research included 15 experts in the field of health and treatment who were selected by purposive sampling. First, through literature review, and then with the help of a researcher-made questionnaire with the consensus of experts using the Delphi technique in two rounds, the views of the BSC and the related goals were determined according to the health care centers.
FindingsIn this research, the perspective of patients and society with three goals, financial status and performance with two goals, growth and development with four goals, internal organizational processes with four goals, and social responsibility as a new perspective with two goals to evaluate the performance of health care centers replaced the traditional perspectives of BSC.
ConclusionThe use of 4 points of view appropriate to health care centers in the BSC and the addition of a new point of view under the title of social responsibility to evaluate the performance of health care centers will increase productivity and ultimately increase the satisfaction of patients and society.
Keywords: Balanced Scorecard, Health Care Centers, Fuzzy Delphi Technique -
Background
Environmental performance indexes are numerical values that provide insights into the condition of the environment and human health. This study focuses on the use of the Sustainability Balanced Scorecard (SBSC) as a multidimensional tool for measuring environmental performance and health in mining companies. The application of SBSC is crucial in guiding mining companies towards sustainable development and human health objectives.
MethodsBased on the literature and research background, 75 initial indicators were examined. Subsequently, 28 indicators were selected as final indicators. The Fuzzy Analytical Network Process (FANP) method was used for weighting and ranking the perspectives of the SBSC. Additionally, a pairwise comparison questionnaire was designed and distributed among the experts.
ResultsThe research findings demonstrated that among various perspectives of the SBSC, the "growth and learning" perspective had the highest average weight of 0.48, indicating its superiority over other perspectives. The "society" perspective ranked second, with an average weight of 0.24, while the "environment and health" perspective ranked third, with an average weight of 0.22. Finally, the "economy" perspective ranked fourth with an average weight of 0.16 compared with the other perspectives.
ConclusionThe primary objective of the present study was to identify, prioritise, and assess the aspects that influence sustainability, and after that provide a complete framework for evaluating sustainability performance in the mining industry. To achieve this, a sophisticated theoretical framework called SBSC was introduced. This framework provides a strong means of measuring and evaluating sustainable performance in mining and related sectors.
Keywords: Sustainable development, Balanced Scorecard, Environmental Performance Index, Fuzzy Delphi technique, Fuzzy network analysis -
BackgroundThe present study aimed to identify the dimensions and components of developing an information therapy approach for clinical decisions on addiction in addiction treatment centers based on the opinions of thematic specialists in Iran using the fuzzy Delphi technique.MethodsThis study was a qualitative one conducted using Delphi method on 20 researchers of addiction treatment in the areas of psychiatry, psychology, medicine, etc.FindingsThe analysis of the data revealed 92 indicators in two dimensions, namely information dimension (health literacy) and treatment dimension (health services), each containing 6 components. The information dimension included acquiring information, identifying information, sharing information, raising awareness, information needs, and health knowledge, and the treatment dimension included patient satisfaction, information-seeking behaviors and skills, treatment methods and costs, participatory care and use of information, educational interventions, and disease prevention.ConclusionDeveloping an information therapy approach in addiction treatment, as a cost-effective and low-cost method, is one of the cognitive strategies that can be used by officials to pave the way for health in this regard. This technique aims to improve the quality of medical services and care for addicts and is a suitable solution to meet their needsKeywords: Information therapy, Health literacy, Health services, Clinical therapy for addiction, Fuzzy Delphi technique
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INTRODUCTION
A good organizational citizen is a thought and idea that includes various behaviors of employees such as accepting and assuming additional duties and responsibilities, following organizational rules and procedures, maintaining and developing a positive attitude, being patient, and tolerating dissatisfaction and problems in the workplace. The increase in the level of organizational citizenship behavior (OCB) in the organization makes the organization an attractive environment for work.In other words, the desired level of OCBs affects the improvement of the performance of employees and, in general, the organizatio n. The Iranian Red Crescent Society is one of the human-centered organizations, and observing the indicators of citizenship behavior is one of the effective factors in the success of its performance. Therefore, this study aimed to investigate the OCB from a social perspective in the Iranian Red Crescent Society.
METHODSThe present applied study was conducted based on an exploratory qualitative approach. The statistical population of this study consisted of all managers and employees of the Iranian Red Crescent Society. The required data were collected using in-depth semi-structured interviews, which reached saturation after holding 14 interviews. To analyze the data, content analysis, meta-synthesis, and fuzzy Delphi methods using grounded theory were applied. The MAXQDA software (version 10) was used in the theory analysis process.
FINDINGSIn this study, the results were classified into 78 concepts, 14 sub-criteria, and 2 main criteria, including the dimensions of citizenship behavior and the consequences of citizenship behavior. The most important dimensions of OCB consisted of the categories of helpful behaviors, individual creativity, organizational obedience, organizational loyalty, chivalry, civic virtue, and personal growth.
CONCLUSIONThe results of data analysis showed that the categories of increasing performance productivity and effectiveness, promoting positive relationships among employees, boosting efficiency in resource allocation, reducing maintenance costs, creating the necessary flexibility for innovation, improving customer service, using rare resources effectively were the most important consequences of observing OCB from a social perspective in the IRCS.
Keywords: Citizenship Behavior, Content Analysis, Fuzzy Delphi Technique, Organization, Red Crescent
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