The Implicit Roles of Interpersonal Conflict in Connection With Organizational Injustice, Exhaustion, Stress and Deviant Behaviors

This research was conducted with the aim of investigating the role of conflict with supervisor and coworkers in connection with organizational injustice، exhaustion، stress and deviant behaviors. Research method was correlation (analysis of covariance matrix) and research statistical population were the employees of a tail making factory which among them، 283 persons were selected using simple random sampling. Research questionnaires included three questionnaires، each of these with three items for assessment of distributive، procedural and interactional injustice، two questionnaires with 6 and 4 items for assessment of conflict with supervisor and coworkers، a questionnaire with 5 items for assessment of job stress، a questionnaire for assessment of emotional exhaustion and a questionnaire with 15 items for assessment of deviant behaviors (with two domains of deviant behaviors toward organization and toward coworkers). Data were analyzed for testing fitness of two proposed model using structure equation modeling. In two proposed model، conflict with coworkers and supervisor were the two mediator variables between organizational injustice with stress، exhaustion and deviant behaviors. The results of structure equation modeling revealed that for two dimensions of deviant behaviors، which is deviant behaviors toward organization and toward coworkers، conflict with coworkers and supervisors، mediates the effect of interactional injustice on stress، exhaustion and deviant behaviors. For the relationship between procedural justice with stress، exhaustion and deviant behaviors neither conflict with supervisors nor conflict with coworkers have not mediation role. But for the relationship between distributive injustice with stress، exhaustion and deviant behaviors، conflict with supervisor، was the mediator of the effects of this dimension of injustice on exhaustion، stress and deviant behaviors toward organization and coworkers.