THE effect of applying Total Quality Management (TQM) model on financial performance trend of the company: A case study

This study examines the impact of Total Quality Managemen (TQM) with principle of the Business Excellence Model (EFQM) on the company''s financial performance trend. Total quality management (TQM) and Business Excellence Model (EFQM) are as a means to increase efficiencies and improve the financial performance of the company. This study is a case study on the sazeh pouyesh company - one of Tehran Stock Exchange firms، and analysing financial ratios of this company during the period of 1384 to 1391 base on 1387 (year of the TQM model implementation). The method used to evaluate the performance of the company، compare dispersion and slope of ratios and to evaluate the effectiveness of TQM implementation model of effect size indicators are used. This research shows that TQM model improves the company''s financial performance and change in company''s trend، when applying model can not improve at least is able to stabled financial performance.