Factors Affecting Public Trust in Government Agencies in Tehran

The purpose of this research is identifying and prioritizing the factors affecting public trust in government agencies in Tehran. For this purpose، 39 variables that affect public trust were extracted by reviewing the literature of the subject، after that they were used for preparing the questionnaire. Research methods are descriptive، exploratory، applied and field one. Because the questionnaire has been prepared according literature review and the experts'' corrective ideas has been applied and according to Cronbach’s alpha (0/925)، validity and reliability of the questionnaire is evaluated at the appropriate level. The questionnaire distributed among a sample of 303 of from the unlimited population according to statistical technique، which includes the clienteles of government agencies in Tehran. By using exploratory factor analysis and according to variance explained percent، the variables were classified in seven main factors which are respectively: Satisfaction with the performance and services، quality of services، clientele participation، social trust، official corruption، clientele awareness level and information.